Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease. After reading my review Desenio contacted me and offered a 30% refund even though f... See more
Company replied
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See what reviewers are saying
The shipping was mentioned as taking 3-4 business days, but it took 5 business days (not a big deal, but worth mentioning). I'm glad I received 40% off of the posters, since I would have been upset... See more
Company replied
The poster I had ordered unfortunately had colour error. I contacted Desenio and luckily the customer service was great. I got contacted super fast and the product was refunded very fast, easily and w... See more
Company replied
You get what you expect. Solid for the price. Not a fan that a lot of posters have the white frame, makes it difficult to choose if you want a full frame poster.
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Kun asiakkaamme ovat iloisia ja tyytyväisiä, olemme mekin iloisia ja tyytyväisiä!
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4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
You get what you expect
You get what you expect. Solid for the price.
Not a fan that a lot of posters have the white frame, makes it difficult to choose if you want a full frame poster.
12 March 2025
The actual product was great, but...
The actual product was great, but it was a very confusing and long process to get it or them, sine it turned out my order was sent in two different packages. One by Budbee (which was my choice) and the other part surprisingly by FedEx, which was a really bad decision, since any delivery to consumers seems to be a big problem for them.
I received very mixed information about my order and did not know until when the Budbee delivery was picked up that the order was spit into two deliveries. I never received any explanation to this and instead of getting this present in 4 day (they promised 2-5 days) it took 9 days! Please do not use FedEx for your future deliveries!
10 February 2025
Bad customer service
I didn't get my whole order and customer service hasn't answered to me about the missing product.
14 January 2025
Reply from Desenio
Hi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
One of our Customer Service agents will be in contact with you shortly to resolve this issue. Thank you for your understanding, and we hope to serve you better in the future.
DESENIO
All came fast and carefully packed
All came fast and carefully packed.
Frames nice looking and easy to use.
Prnts just as described.
12 January 2025
Everything went perfect and item was it…
Everything went perfect and item was it supposed to be. I was thrilled and looking forward to make business again.
5 December 2024
Versatile patterns and reliable servive
Versatile patterns and reliable servive. Very satisfied!
8 September 2024
Slightly slow shipping and OK quality
The shipping was mentioned as taking 3-4 business days, but it took 5 business days (not a big deal, but worth mentioning).
I'm glad I received 40% off of the posters, since I would have been upset if I paid full price for these prints on regular matte paper.
5 August 2024
Reply from Desenio
Dear Aaro,
We're so sorry to hear about the late delivery you have experienced with our freight partner! This is of course not how we would like our customer's experience to be and to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
We can see that you are already in contact with one of our customer service representatives, who will provide you with the best solution to your problem.
Wishing you a nice day!
Kind regards
/DESENIO
easy to use site
30 May 2024
Unprompted review
Reply from Desenio
Hi Jaana,
Thank you for your review! We are happy to hear that you think our site is easy to use.
Please do not hesitate to get in touch with our customer service if you would have any questions.
/ Desenio
Nice items and fast delivery!
24 March 2024
Reply from Desenio
Hi Timo,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
Kind regards
DESENIO
Terrible packaging and quality
Super disappointed that the posters were all delivered rolled up within one another in just a cardboard box not even the plastic tube. The box itself was in weak shape because of the snow and sort of open at the top. Do they not consider the weather? A lot of bends in the poster and the quality wasn’t great either. Avoid this site.
26 January 2024
Unprompted review
Reply from Desenio
Dear Rachel,
We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality.
Sadly I can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
Wishing you a nice day!
Kind regards
/DESENIO
Delayed order
Very disappointed to the experience overall. Delivery was promised in 2-4 days, and now it has been 2,5 weeks and finally got the delivery scheluded. Nowhere was said that the order comes in two different packages (or that the other package is delivered by FedEx which is just not handy for a person that goes to work daily). Felt that the customer service was not even sorry about the inconvenience.
23 February 2024
Reply from Desenio
Dear Leena,
Thank you for your feedback.
We are so sorry for your overall bad experience with us.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
We wish you a lovely day!
/DESENIO
I NEVER RECEIVED MY ORDER AND I WOULD…
I NEVER RECEIVED MY ORDER AND I WOULD LIKE A REFUND ASAP.
25 February 2024
Reply from Desenio
Hi Bige,
Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution.
We wish you a lovely day!
Kind regards
DESENIO
One poster is missing I have been…
One poster is missing I have been trying to reach customer service for 2 weeks now with 3 tickets and no response, the phone number can not be called
14 February 2024
Reply from Desenio
Hi Nathalie,
We are sorry that you haven't received all of the ordered products.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
We wish you a lovely day!
Kind regards,
Team DESENIO
Like👍
Really like posters from this company, fast delivery. Packaging is very nice 2, and it’s really important for this kind of products( posters, fotos etc)
26 November 2023
Poor quality of pictures
Colours of these posters are pale and pictures are unsharp. Also in my opinion it would look better if you would use glossy paper instead of matte.
25 September 2023
Reply from Desenio
Dear Suvi,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made by a combination of durable ink and high-quality 200gr premium paper with a matte finish.
If you have any questions you are welcome to contact our Customer Service team.
Best Wishes,
/DESENIO
Posters were nice but packaging not…
Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease.
After reading my review Desenio contacted me and offered a 30% refund even though fault was more with postal system. Good customer relations means I will use again.
5 August 2023
Reply from Desenio
Dear Linda,
Thank you for your feedback.
We are glad to hear that you liked your posters but are very sorry to hear that your posters were damaged during transport. We use the strongest and most durable tubes possible to ship our posters in.
Our customer service will soon be in contact with you in regards to this matter. With your input, we look forward to finding the best solution.
Have a lovely day!
/DESENIO
Amazing customer service
The 50x70 picture had some oil/dirt/ brown patch on it which doesn’t seem like printing issue but bad handling of the printed picture.
Update:
The Desenio team contacted me and sent a new poster with an extra gift poster. The delivery was flawless, thank you.
5 June 2023
Reply from Desenio
Hi Nora,
We just wanted to reach out to you and thank you for your recent feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team.
We wish you a lovely day!
/DESENIO
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