derschutze.com Reviews 

156
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant delivery problems, including prolonged shipping times, unfulfilled orders, and packages sent to incorrect addresses. People also reported issues with product quality, such as receiving damaged items or finding the quality disappointing and cheap. Furthermore, the return and refund process often proved frustrating, with consumers covering return shipping costs and facing delays or non-receipt of refunds. However, some customers also noted excellent product quality, describing items as great, beautiful, or having detailed embroidery. Conversely, a small portion of people experienced fast delivery, with orders arriving quickly, sometimes even earlier than expected.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the quality of... See more

Order

Users describe ambiguous interactions with order, with some customers experiencing significant delays,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising incredibly fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the good quality materials, embroidery,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with some customers reporting positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Derschutze has great quality clothing, but come on.. fix those shipping problems. Taking 3 weeks to ship a 1 item order is crazy work. And you guys just keep dropping more stuff, fix your shipping iss... See more

Rated 4 out of 5 stars

Derschutze, when they deliver gives you great quality and beautiful clothing. My order which was sent to the UK arrived in about a week but previously my order hadn't been forfilled and therefore canc... See more

Rated 4 out of 5 stars

shipping took a long time, and i had to reach out in order to know whats up w my order. it did come a month after ordering it, and quality is good. although the shipping took long, i’d buy from here a... See more

Rated 1 out of 5 stars

Returned an item by special delivery on 25 November and keep asking for my refund. There is a trail of e mails and I am getting every excuse under the sun. Their system down, where is my proof of po... See more


2.7

Poor

TrustScore 2.5 out of 5

156 reviews

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2.7

All reviews

(156)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality stuff

Derschutze is a really good quality clothing brand out of Germany with some really sick graphics man. Would recommend to anyone that’s into the streetwear look and I’ve never had problems with any customer service or quality issues. I would highly recommend.

11 November 2023
Unprompted review
Rated 3 out of 5 stars

Great quality, awful shipping

The clothes are really great quality, I can vouch specifically for their t-shirts which are brilliant, so if you can buy in a retail store I definitely recommend them.

However, I ordered sneakers two weeks ago - for which I had to pay €12.99 for shipping (!!) - and they have still not even SHIPPED. For that price I would expect to be wearing them the next day, or the day after at the very least.

An absurd price for the terrible service, I just hope that the shoes are as good quality as the t-shirts are.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

ordered from their most recent drop and…

ordered from their most recent drop and had to pay 5.99 for shipping which they said would take 7-9 business days it’s been 11 business days now and i’m still on “order placed” i’ve sent emails and have gotten no response at all with no updates on their social media about where the orders are

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Returning shoes that are to small

Returning shoes that are to small is an almost impossible task, so be prepared not to be able to do this. Part of the problem is that Dershutze do not have a customer services contact telephone number (or certainly don’t make one available) and don’t seem to want to deal with the German customs service.

Dershutze need to review and improve their returns process

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Top Experience it took some time before…

Top Experience it took some time before the product came and I had to pay a deliver fee on top of shipping which made it a lot more expensive than originally thought, but this was a mistake on my part. I am located in Norway and it was our laws which adds 25% on top of the pice of the product plus the shipping I think.

Then there is the product. I was a little scared that it would be to small or slim fitting sins I ordered a medium and their models for the most part used mediums, but when the product arrived I was pleasantly surprised not only by the perfect fit but also the feel of the hoodie and the embroidery which both felt like they where properly made.

If you think about buying one of their products then don’t can assure you that you don’t have to worry about the quality.
So therefore my experience and the product is a clear 5/5

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Perfect and that's all

I ordered a hoodie and a jacket from the last drop, the quality is good, the fit is perfect, the embroidery is also perfect, quick delivery (less than a week and i'm in France).
Very good brand, it is worth the price which is not excessive, I highly recommend.

30 August 2022
Unprompted review
Show reviews in all languages. (156 reviews)

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