Dentocare Reviews 

2,765
TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

They did their job perfectly fine. However they have some serious security flaws. Customers have to create an account to make a purchase and once you've created the account they email you with your us... See more

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Rated 1 out of 5 stars

I looked carefully for a company that isn't Amazon because I don't use them. I paid for second class postage. I got a message saying that a different company was delivering via Amazon. I think that... See more

Rated 2 out of 5 stars

Yesterday I received my first order from this store and I discovered that only 5 items out of 11 ordered items were included in the parcel. I have paid full price for my order and did not know t... See more

Rated 1 out of 5 stars

I’m a regular customer and have been happy until my last order. I left an order in my basket and the next day I received an email about “you left something in your basket “and a “complete the o... See more

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1.5

Bad

TrustScore 1.5 out of 5

3K reviews

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1.5

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Rated 5 out of 5 stars

We bought the three headed toothbrush…

We bought the three headed toothbrush that had been recommended from the dental clinic for one of our service users that is adverse to cleaning their teeth. The product itself is fabulous and the service and speed of delivery was second to none. Highly recommend.

27 July 2019
Unprompted review
Rated 1 out of 5 stars

Still awaiting delivery.

24 July 2019
Unprompted review
Dentocare logo

Reply from Dentocare

Dear Christopher

Thank you for your feedback on our services, we appreciate the time you have taken to let us know you have experienced an issue.

With regard to your issue I would advise we are out of stock of the 622B interdental Brushes, Our customer services department emailed you on the 26th July to inform you of the delay.

Once again thank you for contacting us.

Regards
Dent O Care Ltd


Rated 5 out of 5 stars

Excellent in every way

Website has a good range of products, it was easy for me to find and order what I wanted and it was delivered promptly, within the specified time.
I bought the Extra-Wide Flossing Tape (100m) which I have been using for many years and which I rate as the best flossing tape available in UK.

21 July 2019
Unprompted review
Rated 4 out of 5 stars

Generally good, but emails a problem

Generally good; the items arrived in a reasonable timescale and were what I wanted.

However, emails were sent from a non-existent domain (vm1.dentocare.co.uk). This meant that anti-spam measures rejected the email before it was even sent. Dentocare should either use a valid domain, or make that one valid.

21 July 2019
Unprompted review
Rated 1 out of 5 stars

Poor customer service, expected better

Have used Dentocare on several previous occasions, where they have performed OK. Having ordered my requirements on a Monday, I was surprised when nothing had arrived by the following Friday. On telephoning their offices and requesting a progress report on my order, I was advised that one of the items was out of stock with an expected five to six week delivery timescale. Had I not progressed the order,presumably Dentocare would have happily waited until these items arrived and then dispatched my entire order, having already then taken full payment some weeks beforehand.
I am very disappointed that no one had seen fit to extend a basic courtesy, let alone follow good business practice and advise me of the expected delay, possibly suggested an available alternative, or asked if I wished to cancel the order all together. Whilst the available part of the order has subsequently been sent out, I now have to search elsewhere for an alternative to the unavailable part. Assuming that I can source a suitable replacement, perhaps I will look elsewhere for all requirements next time.

15 July 2019
Unprompted review
Dentocare logo

Reply from Dentocare

Dear Stephen

Thank you for your feedback on our services, we apprec the time you have taken to let us know you have experienced an issue.

With regard to your issue I would advise that someone from our customer services department will be in contact with asap.


Once again thank you for contacting us.

Regards
Dent O Care Ltd

Rated 5 out of 5 stars

Excellent service.

The goods I ordered arrived promptly and in good order. Dentocare is the only place I know where I can buy Sensodyne 3.5 toothbrushes. Local chemists and the larger chains do not stock these brushes. I only know about this company because the dental hospital where I worked used to order them from this company.

12 July 2019
Unprompted review

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