Denny's Reviews 1,239

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and attentive staff, with many highlighting exceptional service from individual servers who go above and beyond. Reviewers often mention that the service is prompt, efficient, and that food arrives hot and ready to enjoy. Many also appreciate the clean environment and the positive attitude of the team, including managers. However, some people were dissatisfied with the quality of the food, describing items as cold, undercooked, or generally unappetizing. There are also instances of rude staff behavior, poor customer service, and issues with orders being incorrect or taking too long. A few other people also felt that certain locations had issues with cleanliness or overall management.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the friendly, attentive, and helpful... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as delicious, hot,... See more

Location

Customers had ambiguous experiences with location, with some reporting positive visits to specific branches... See more

Product

Customers consistently note ambiguous experiences with product, with some praising specific items like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Denny's Manassas

Denny’s Manassas is far and away our favorite breakfast place in Northern Va. The food is delicious, the staff is friendly, the management is attentive to detail, and the service is punctual. You never have to wait for refills on your endless cup of coffee. My favorite omelet is served with ham, cheese, spinach and absolutely the most delicious, freshly cut pico de gallo. In my book, five stars is justly deserved.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Tina at the Carlsbad

Tina at the Carlsbad, NM location has a very poor attitude and a mouth that shouldn't be in a family diner like Denny's. The Diner had many costumers, and she was exploding on some of the other employees using bad language so very one in the diner could hear needless to say there were also kids there. My family and I go there often, and we try to make sure she isn't there because we don't want the grandkids hearing all the bad language. If it wasn't for her that day would've been a wonderful, blessed day with the grandkids.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Service is Everything

We are semi-frequent (every 2-3 months) patrons at the Denny's in Jacksonville NC. We typically go for breakfast. Our experience is always top notch. Our server today was Crystal. She was pleasant, accommodating, and very attentive as always. Our other "regular" server, Dusty, was there today also. She went out of her way to stop by our table and speak and ask how we were doing. The food was excellent, but the service and special attention from the workers far surpassed any gourmet meal we have ever had. Crystal and Dusty are fine representatives for Denny's. Keep up the good work!!!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My husband and I went to Denny's in Garner, NC for breakfast. Our server was Desi. What great service we received. She was professional, courteous and very attentive. The food was served hot not warm, which was well appreciated. A great shout to Desi.

15 February 2025
Unprompted review
Rated 1 out of 5 stars

Hair in food!!

I requested to get cheesy hash browns and I didn't get it then my wife requested that her bacon be extra crispy which it wasn't and I found a hair in my hash browns I wish I would have ate at the store so I could have gotten a refund but I bought a takeout order so definitely not worth it wasted my drive over there as well because the food was that bad

15 February 2025
Unprompted review
Rated 1 out of 5 stars

I have never in my life been so…

I have never in my life been so disrespected in a restaurant, let alone Denny's! I have a two year old and was just settling in at our table and my two year old was crying while we were getting her into the highchair, a man named "Tom", hoping that's his real name, came up to my daughter and started talking to her. At first I thought he was trying to console her but then he said I'll give you two minutes to stop crying or you're outta here, and he looked at us and said I mean it. I asked are you F-ing serious and he said absolutely your disrupting the customers. They guests were appalled, and we got up and left. My daughter has civil rights in public places and I'm sorry if she had a meltdown when we were settling here down in the chair. This man came up to my child's face, scared her, and told her to stop crying or were
getting kicked out! Wtf is wrong with this person. Every patron in the building couldn't believe what happened. I will never go to Denny's ever again, and I truly enjoyed being a customer of Denny's but not anymore!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Yana S at Dennys on Auburn Blvd in…

Yana S at Dennys on Auburn Blvd in Sacramento was excellent. My food was not as I ordered so really not happy with the food but Yana was helpful and very nice. The only reason I would come back would because of her. Dennys need to have healthier food on their menu though.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Everything was great here.

Everything was great here.. she was very busy but still did a excellent job with a smile on her face. Even making me laugh several times with her playful canter... I'll be back just because of her .... My burger was very good too..

3 February 2025
Unprompted review
Rated 3 out of 5 stars

I ate at Denny's today and had French…

I ate at Denny's today and had French toast I noticed when I was eating it there was something different about I I had some one else take it I wanted to see what they say they said this is garlic french toast I agreed I believe they made it on the wrong bread they did refund my money But maybe they should be more careful maybe it was a new kind of french toast but it's not for me

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Denny’s used to be my favorite dinner…

Denny’s used to be my favorite dinner place in the world. Today was my last meal in Denny’s kitchen and I am done with it. After Covid 19 I was still thinking about the lowest point of the quality food and service. Locations such as International Drive and West Irlo Bronson Memorial Hwy are basically in the middle of the nowhere. The staff is very friendly and courteous but the food service is bad. I know that Dennys is a franchise and the restaurant must be follow by the operational guidelines therefore I would suggest to the TOP of the company to review the requirements for meat and poultry products because it’s not a coincidence that the company reviews are being lower than normal.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Maurice Williams

Thank you Maurice Williams for being our server today’s breakfast. It’s been awhile I had some hot hotcakes 🥰 Your attention and service was right on point, and friendly! A huge difference from our last visit last year.
Thank you!

19 January 2025
Unprompted review

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