Dennis Kirk Reviews 

Orders a battery from the on a Tuesday January 21st. It's now January 28th and no battery to be seen. I called customer service and they were rude and didn't care about my concern. I'll never buy anything from them again. Don't do business with these people!

How much better can it be ? Fair price but almost more importantly, super fast delivery with a UPS return label in the event that the part is incorrect for whatever reason. It just doesn't get any better than that.

Really fair priced and always get your packages on time

I haven't had any problem with Dennis Kirk. I consider them to be fair and professional. Hay, they almost always have what you need for a great price. With fast delivery. You can't beat that. Bobby Peace; Toledo.

Should have read the reviews - their returns and customer service is a joke. Ordered a part which does not fit my bike, unless further modifications (and new parts) are made to the bike. No where on the product detail does it say this would be the case. They would not refund me because the product is considered "used" once you try to fit it to the bike.

I placed an order for a fender mount luggage rack for my 2012 Sportster 1200C and was assured it would fit my bike and match up with the holes in the fender provided by HD for the seat. Paid $55.48 including shipping. The holes don't match up so I returned the luggage rack unused. My refund was only for $39.50. That being said it cost me $15.98 to try a fender rack that I was assured would fit but doesn't. I still don't have a luggage rack for my bike and I'm out $15.98. I personally will never order from Dennis Kirk again. I don't enjoy throwing money away. Buy from Dennis Kirk at your own risk.

Their customer service and return policy is laughable. I returned an unused, but open air filter for a motorcycle and was told it arrived to their receiving department damaged and with major signs of use. They do not honor their policies, have bad csr agents and/or warehouse people that are willing to lie to get out of a return on a product

Truly the most unprofessional company i've ever dealt with. Not only did the send me the wrong part for my BMW moto, the part what i originally bought they don't even actually carry. Customer service was less than professional at handling my issue. I would not recommend dealing with Dennis Kirk.

I have only order a few items from them, but everything fit like it should, and shipping was quick.

Dennis kirk has great customer service. They went above and beyond to get my issues resolved. I read some other reviews but it just sounds like people are trying to get freebies which no company will do..

Had a cart totaling over $3,000 and called to see if they were willing to offer some sort of discount for a repeat customer with a large order. Called and spoke to Sarah who sounded less than willing and said she would check with her supervisor. Did not call be back the next morning like she said, so I called her. When we spoke she said that I had an order of about $150 from over a year ago that they accidentally refunded me for and that I have to ship these parts back or pay the balance due. I was less than thrilled and told Sarah that this was a mistake on their end, that I do not feel is my responsibility, and they had ample opportunity to reach out in the time in between. They were unable to accept responsibility for their mistake that happened over a year ago. Sarah was unprofessional and hung up the phone while I was talking. Needless to say they did not for one second sound thrilled that I wanted to buy 43 items totaling over $3,000 and they could care less if this order was placed or not. I will not be buying from Dennis Kirk anytime soon. In my opinion, if you are looking for parts Rockymountainatvmc.com is the place to go.

Worst frkn experience ever had ordering Harley parts online. I ordered $765 worth 9f parts that were supposed to be delivered on April 6,2018.im disabled and leave garage open from 8am every day. I have a high gate 30 feet from front door. Ups after 19 years living in house knows leave in garage. I called Denis Kirk and got Ashley after no product showing up even though UPS claims left at unaccessible front door. After Ashley interrupted 3xz I hung up. Then she leaves a message if I don't respond when UPS calls case closed. What the f I'm responsible instead of Ashley or Dennis Kirk. Customer help is BS there.

I am astounded by the reviews I just read BUT it has been maybe 5 - 6 years since I have ordered from DK, perhaps things have changed there.
I have dealt with DK for maybe 28 years and have never had an issue that was Not fixed to MY satisfaction, even a Frame I ordered like 10 or so years ago that was Not correctly described in the Catalog and I had to "coax" them into taking it back at Full refund including - Return Shipping, granted, yes I had to speak to a supervisor a couple times BUT it was all done to my happiness.
I have been building and fixing HD Choppers for over 40 years and the Most important thing for All of you to remember is this ---- Before you order make sure you know what you need and is correct for your sickle and/or you are certain you can make it work if it is Not a stock item/part. The sales ppl in ALL Catalog sales cannot read your mind so YOU must be certain of what you want..............................Frisco-Rigid

I should have read the bad reviews before ordering from this company. I ordered a part that I was told would work on my bike only to find that it did not fit. Returned it and only got $25.11 credit after spending $45.60. Terrible.

Horrible, call and order 2 shocks for snowmobile,and one shock was 6 inches smaller, other shock not even the correct design to fit my sled!! Unreal, you people are worried about money instead of keeping customers!!!

I ordered Mustang seat from Dennis Kirk. When seat arrived, I realized that it's not comfortable in seating position. First, I called to customer service which is listed on their site 800-969-7501 and they told me to go ahead and use the label that was enclosed. Next day I shipped item back to them. Then week later I received a call from Ashley customer service, she was very rude, she said i never call them before I ship item, and told me that they wouldn't gave me full refund and they going to charge restocking fee 35%. She said that seat is badly scratched, and marker was used to cover up scratches. That was absolutely lie. I refused to pay restocking fee so they ship that seat back to me. When I got seat for second time and after close inspection i noticed that this seat was previously used and they sold me used or refurbished item. Please do yourself favor, buy somewhere else. I will file complaint with BBB. Will dispute charges with my credit card.
Order Number: DK117-0828-104-1840626

I ordered a set of mac exhaust from Dennis Kirk and when I tried to install it the pipes were touchiing each other with alot of pressure and I tried to straighten them every way I could then realized I need to send them back because the tabs were welded wrong. I first called and they said to go ahead and use the label that was enclosed. I shipped them back and then received a call from them asking me why I sent them back and I explained about the problem and the lady was very rude and told me they wouldn't give my any refund whatsoever, so I asked for a manager and he was preprimed on the issue which was obvious he was vicious to me and told me he was prepared to fight any dispute I might be thinking about opening against them and hung up on me. I have been ordering from them for about 15-20 years and I can't believe this treatment they gave me about Mac exhaust, it was like they just don't want any Mac products coming back. This guy treated me so bad and he was a customer service manager. Terrible customer service I will never shop Dennis Kirk again.

I ordered a part for a hard tail kit for a mid 2000's dyna from Dennis Kirk and at first was told 10 days to receive part from the company they order from for them to get it. Then would be additional 3-5 day shipping from Dennis Kirk. I had no issue with that since they had it 30 bucks cheaper. Called at the end of 2 weeks later and was told it would be another 4 weeks out and was on back order. Bit my tongue and said that'll be fine. Checked 4 times within the 4 weeks and was continually told the same. When the day arrived at the end of 4 weeks I called again. Now it's was 6 weeks out possibly and they really didn't know. So I got ahold of the company they order from and spoke the the warehouse that actually ships this item to them. It was in stock and by directly ordering from the company making it I would have this item in 4 days. It will cost 30 dollars more but is better then being pushed around on dates for something that I'm willing to pay $300 for. This company might deal well in other areas but in my case the ball was dropped and I will just pay more next time instead of being pushed around for a date that will never come.

I bought a motorcycle frame from Dennis Kirk after one of their techs assured me that it would be a direct fit for my 2003 night train. When I got the frame it had several broken welds and a bent tab. To their credit they did issue me a small refund but it cost me way more to have the frame fixed.
To add insult to injury the tech lied when he told me I could run my stock front end with no issues. I have since found out that I need special neck cups for this frame.
I received dry poor customer service and tried multiple times to speak with a supervisor and was blown off and the lady I spoke to had a real bad attitude. This is no way to run a business