Dennis Kirk Reviews 

207
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Part sold as having “installation marks” arrived damaged, bent, and missing parts. Two separate calls to customer service and two separate emails and they have made zero effort to resolve the problem.... See more

Rated 1 out of 5 stars

I ordered a wrap around seat for my Harley with the understanding it had a few blemishes so it was labeled "open box". I received it yesterday and there is severe damage to this. There is no way this... See more

Rated 5 out of 5 stars

I found that the website had clear description with relevant information on the item, confirming compatibility for year, model of my bike. Purchased a Puig 6537N crash bar for 2013 BMW F800GS. Transa... See more

Rated 1 out of 5 stars

I’ve been a more reluctant customer of Dennis Kirk for more than 15 years. I am tax exempt, the exemption never expires, they've had it in their system for years. They are always a probl... See more

Company replied

Company details

  1. Motorcycle Dealer
  2. Car Accessories Store

Information provided by various external sources

Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles


Contact info

1.6

Bad

TrustScore 1.5 out of 5

207 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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1.6

All reviews

(207)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

I got my parts a day earlier

I got my parts a day earlier. Everything
I order comes on time and always
The right parts. You guys Rock and
I like Dennis Kurt because you all
Have your * * * * together. THANKS
ALOT and keep up the good work.
COWBOY.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

Bought a set of motorcycle tyres

Bought a set of motorcycle tyres . Rear one is ok , came 1 year old from manufacture , but front one was MORE THAN THREE YEARS OLD from manufacture date. Simply bad practice . Have been riding for over 20 years and first time ever been sold tyres more than 3 years old brand new ! Shocking. Do not ever buy tyres from this shop.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Do not use this company for tires

Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me.

13 March 2021
Unprompted review
Rated 1 out of 5 stars

Bought a part PAID for next day…

Bought a part PAID for next day shipping. it arrived 9 days later. I refused shipment. They didnt refund shipping. I called and asked why they didnt refund shipping. they said "its not guaranteed" and "we aint fedex" How do you not refund when i PAID for next day shipping.. HOW about deniskirk GFYS

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Dennis Kirk is a sham.. Avoid

Dennis Kirk is a sham... I call once for a return. I get transfered to a guy who claims I been calling all day and threatens to call the cops then hangs up. What the hell is going on over there? No time for those game. They can deal with Visa.

26 February 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Bought carb rebuild kit $45 plus shipping. Half the parts (orings and gaskets) where unusable due to quality. Called customer service and was offered $10 credit. No returns because I opened the package? How would I know it was a junk part if I can't open it to compair. Stupid.. Will never order again.

23 February 2021
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Ordered slip on pipes for wife's trike for xmas. They shipped 2 different pipes in the box. Some lady telling me oh newer bikes have different size mid pipes. SURE!! it was written as 2" mouth, got a 2" and 2.5" w t f.
Tech support tries to sell me some hundred and $50 adapter which is completely irrelevant to what the problem is. Finally I gave up and said just give me my damn money. They were just so rude

22 January 2021
Unprompted review
Dennis Kirk logo

Reply from Dennis Kirk

The new Harley Touring models take 2 different muffler I.D.'s ,Harley can confirm

Rated 2 out of 5 stars

My front wheel arrived damaged …

My front wheel arrived from China before my back one arrives.
It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it.
I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.

21 December 2020
Unprompted review
Dennis Kirk logo

Reply from Dennis Kirk

Dennis Kirk is based in and runs all operations in MN, USA. I cant pull up anything by the name you used for the review to see when the wheel was purchased.

Rated 1 out of 5 stars

Use Cycle Gear or RevZilla instead

My first order with Dennis Kirk, goods despatched on time by UPS and all seemed to be going well. UPS left $564 of goods on my doorstep and they were stolen. Totally UPS's fault. Spoke to Dennis Kirk on September 4, said they send goods uninsured and unsigned for. I sent the police report and Dennis Kirk said they would open a claim with UPS. Followed up by email September 23, no reply. Today October 10 still no reply and I remain $564 out of pocket. Do yourself a favor and use an established retailer who deals with problems when they happen rather than just ignoring you.

10 October 2020
Unprompted review
Rated 1 out of 5 stars

I wish this company would hire a real tech.

I wish this company would hire a real technical whiz instead of the dummies that cannot answer even the simplest of questions. They say a Memphis Shades MEM 3620 WILL not fit a HD Freewheeler. Actually it is the trigger mounting hardware that makes it bike specific. Memphis Shades answered my questions. I never could get a good answer from Dennis Kirk. I almost bought a lowly reviewed HD stock windshield because they at least guarantee it will fit.

13 August 2020
Unprompted review
Dennis Kirk logo

Reply from Dennis Kirk

I actually personally emailed you this morning with the same answer.

Reply-
The windshield is universal with no fitments, the mounting kit for the windshield is bike specific

From: jabbbb2000
Sent: Thursday, August 13, 2020 7:49 AM
To: Customer Service
Subject: RE: Memphis shades windshield

Your part number is 230875. Memphis Shades part number is MEM3620. When I look at your website I see this item available with a quantity of 2, but it shows incompatibility with a 2020 HD FLRT. I just wonder why you guys say it won't work but the manufacturer says it is the proper fit.

Rated 5 out of 5 stars

Purchased UTV TEK visors

Purchased UTV TEK visors. Shipped right away got them in a couple of days, easy to install and they fit perfect. Thanks for the great product and quick shipping. I will definetly use them again. Thanks

31 July 2020
Unprompted review
Rated 1 out of 5 stars

Horrible!

Horrible!! Trying to return items for an EVEN exchange.. they are telling me the cost is $90 because they have to ship the new item. They have received their items and haven't mailed my replacement. They received the items on July 22 and on the 31st, I'm still trying to talk to someone. I called today and they kept me on hold for so long that their system sent me to voicemail. I will not be doing business with them again! First time customer, last time customer.

31 July 2020
Unprompted review
Rated 1 out of 5 stars

Literally in their logo it states "we…

Literally in their logo it states "we ship today" but that's totally not true. I placed an order on Saturday. It's now the following Thursday. My order has not shipped and they keep giving me the run-around when all they need to do is send it and give me my tracking number. Never dealing with this horrible company again and I wouldn't recommend them to my worst enemy. Going to have to do a PayPal claim because I don't know if I'll ever receive my package.

16 July 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a helmet on a wed and got it…

I ordered a helmet on a wed and got it on monday found nothing wrong with the helmet. There where a lot of helmets to choose from and at a great price and great customer service what more could you ask for thank you dennis kirk I didn't miss a ride.

9 June 2020
Unprompted review
Rated 1 out of 5 stars

Wish I read these reviews first

Wish I read these reviews first. I would never use these guys. Apathetic customer service people. Incorrect fitment data. So much wrong just go somewhere else. Everybody carries the same stuff

5 June 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a supertrapp exhaust and…

I ordered a supertrapp exhaust and after that l wanted the open end cap so l put in another order. Both items showed up on time in perfect condition and fit perfect at a great price , my first time and l will order from them again!

30 May 2020
Unprompted review

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