Dennis Kirk Reviews 

Interesting approach to customer service. I ordered and installed a Hogworkz driver backrest for my 2020 Harley Ultra Limited. After installing the backrest, I noticed the installed position of the backrest did not line up with the back of the seat and would not allow me to sit all the way back. So, I sent the item back. I was given a $42.75 refund on a $183.00 backrest, the item sent back to me, and then when I called to check on the reasoning, I was even more disappointed. The customer service rep began to get an attitude when I began to ask questions why I wasn't given a full refund for a defective product. She stated that since it was installed it didn't qualify for a refund. What???? How was I to know it was defective unless I installed it? Very disappointing process and customer service experience. Last purchase at Dennis Kirk for me. BUYER BEWARE

They say same day shipping.BS.My order sat in that town for two days before leaving.

They were hacked and someone stole all the emails they have on file if anyone is wondering where they are getting all these scam emails. I called to notify the and the clown chuckled and said doubtful. Absolute muppets!

They are the worst when it comes to customer service. I received the wrong carburetor. Since I'm in alaska they won't cover shipping for the return. 54.20 each way for a $170 carb. They said in like mistakes are made and someone has to pay for them. Today that someone was me. Beware the old beotch in customer service at Dennis Kirk. Never again will I purchase from Dennis Kirk. Henry from Alaska

I order 4 32in sxs tires from them and
Had them at my house 3 days later. I also order a helmet for my son . It was too small and I returned it without any issues. From these 2 experience they seem like a good store.

Do not order parts from here . Before they even know if they have the part in stock they withdraw from your bank account immediately . Or if you order and within a minute cancel your order they still remove money from your account . Bye law the money shouldn't be withdrawn until the part is shipped . This is a failing parts store who will rob the customer hoping they don't notice . Then when you call them out on it they refuse to admit any wrong doing. JP cycles and revzilla are where you won't get conned out of money like I did .

I ordered a rear tire for my bike and I'm very satisfied with the service I received the tire 4 days earlier than expected, I will be ordering another as soon as needed, thank you.

I would like to share my experience with this company. I ordered 12-inch chrome Yaffee bars and unfortunately received 14-inch bars instead. Upon contacting customer service to report the issue, I was informed that I was mistaken, as were the mechanics at Harley Davidson who were installing the bars. The customer service representative was quite dismissive and suggested that I return the bars so they could determine the correct size. I found her attitude to be very rude and condescending. As a result, I will not be making any further purchases from this company.

Saleslady was very cordial and professional. I ordered a set of 2 into1 exhaust for my 2016 Softtail Slim and shipping was very quick and product was perfect. Great people to deal with.

2 separate orders. First one, they sent me the wrong piece and blamed me. The sku numbers were one off and had the exact same picture and description for both pieces. Sassed me because I wasn’t smart enough to see the difference.

2nd order, paid the extra to have it here the 14th. Get an email saying it won’t be here til the 16th. Called to get my refund since they failed to get it to me on time and they said it’s my fault again for not spending 80 dollars more for the guaranteed. Fought with me saying over and over again that it’s only expected, not guaranteed. If you want it guaranteed you gotta spend a boat load. Screw them. Don’t shop from this place.

Ordered a seat that was listed as a fit for my bike. Called and got transferred to a "tech" who acted like I couldn't read basic instructions (which HE missed). Called the manufacturer and they explained the issue immediately. So, I sent the seat back, because of PATHETIC customer service and will buy it elsewhere - I don't even care if I have to pay more for it!!

My most recent experience was awesome. First off, they lived up to their Beat It By A Buck policy. To top it off, product delivered in less than 24 hours! Normally it's two days. I think this delivery time was a first and I've purchased from DK for close to 25 years now. And have always been treated right those few times I've had to call for verification on something. Sure, I price shop but always end up ordering from Dennis Kirk! Thank you to everyone at Dennis Kirk!

Dennis Kirk for the win!!! I found a tire on the website and ordered it, it was the best price I found any where. Less than 24 hours later it is at my door!! I am super impressed and will be a returning customer!!!!

Website shows exhaust in stock. I have been waiting four months on a waiting list for something they show in stock. Every time I call they keep pushing it out another month. I called again for the last time today and asked them to find out from the manufacture when they can expect it and they try to sell me something double the price and then I told them I was looking for the mount exhaust that they advertised and not the high mount exhaust that was double the price so the lady tells me well I guess we don’t have what you want meaning she was too lazy to research it anymore. I have ordered a couple times from this company, and I will no longer do business with them.

Ordered parts and received goods and good customer service

I have bought parts for my Polaris utv years ago, no problems. My complaint is my information that was connected with DK.com on the dark webb. They sold my info according to the Lifelock notice I received. NOT GOOD AT ALL, MIGHT BE WHY I WAS HACKED THIS PAST WEEK, maybe a coincidence????????

They show availability on things they do not have on hand. Example- Overpants that nobody else showed having a specific size on hand, DK showed as available only to find out a week later and only after contacting them for status that the pants are on back order until next year. I canceled my order

I have spent thousands of dollars with Dennis Kirk and never had an issue until this last purchase. I bought a set of Love Jugs and installed them, but they didn’t cool my engine down as advertised. I repackaged them and sent them back, undamaged in perfect condition. They charged me 20% on my refund. Also I paid $106 for overnight delivery and it took 5 days for them to get to me. So 220 dollars down the drain. I will not be buying parts through Dennis Kirk anymore.

They shipped me wrong parts and then stated would send the correct ones overnight UPS on Thursday for Friday delivery but then UPS stated it would be Monday and Dennis Kirk Customer Service is blaming UPS.
I took old pipes off, and they broke upon removal and I was supposed lead a club ride to Louisiana on Monday but had to cancel my trip due to Dennis Kirk in ability to ship correct parts and not me not having any pipes to put on
Plus, I had to take old parts to a UPS store and return at my costs of time and fuel.
NEVER ORDER FROM THESE PEOPLE, THEY ARE HORRIBLE. TAKE YOUR MONEY AND WILL NOT ASSIST YOU.
I AM STILL TRYING TO GET MY PIPES DELIVERED FROM UPS AND DENNIS KIRK CUSTOMER SRVICE STOPPED COMMUNICATING.

Phantom customer service! I sent two emails asking for information on items I had already put in my cart and was ready to buy. No response! Obviously, they don't care about customers buying from them. Fine, I'll go spend my $5,000 elsewhere!
UPDATE: Wow... How strange! Right after my terrible review, customer service contacted me!
UPDATE 2: Okay, shall we trust what the supplier has written? We will try placing a first order, perhaps smaller than expected, and then if everything goes well, we will place a larger order. Updates will follow!