Dell Reviews 

Customer support is a joke. I bought laptop from them, I have filled my VAT number in the user account, they issue invoice without one. After about an hour trying to get some sense from a completely useless chatbot, which was repeatedly sending me the same wrong invoice, I managed to get to them thru on the phone. Well not enough, had to send them email after that and now it may apparently take 2-3days to receive the invoice. I wasted 2 hours of my time to try to get something which should be automatic.

I have been trying to contact Dell for the past TWO MONTHS - on the website, using their chatbot, and by phone - to extend my Support Policy, which expires in a week.
I was given an email address to contact, but still NO REPLY. I have fed up with this lack of service.

Good products but poor service. I bought a premium plus with accident insurance and my computer broke and sent it to the repair shop and I was offered a refund as they don't have a similar model left. I agreed and they sent the computer back to me for some reason and then I had to send it on to their center in the Netherlands for me to get a refund. It's been two months now and still haven't received the money. I have had about 25 emails between me and their support and nothing further. I get an email from customer service that the money is on its way and wait 1-2 bank days and close the case without ensuring that I have even received the money. Call tech support and they try to talk to customer service but it turns out they are sending money to the wrong bank account and all I hear every time is “we are working on it and will get back to you as soon as we get a response from customer service. 64 days and still no sensible solution. Would never buy services from you but give me my money back and I will be grateful.

I purchased a top of the line laptop (X16 RTX4090) with extended accidental premium plus cover in Nov 2023 (invoice date 11th Nov 2023. When I received it, it had an issue with the screen. I called up Dell customer support and they arranged for a replacement.

This came 20th Dec 2023 and also had an issue with the screen. So I called Dell Support again on the same day. They acknowledged the issue again (I sent them photos both times), and arranged for another replacement. This arrived on the 4th Jan 2024 and didn't have any issues.

When I checked my warranty status, it was starting from 11th Nov 2023 (initial purchase invoice date), instead of 4th Jan 2024 when Dell actually delivered a fault free laptop. I called up Dell so they can adjust the start date of warranty (I paid extra for 3 year accidental cover). I was told by multiple agents in different Dell departments (customer service, Technical Support, Dellcares on X etc.) that what I was asking for is reasonable and valid. But, I am told that it can't be done and I am expected to lose out on my two months warranty!

A manager in tech team offered me £15 refund or an option for full refund and I was told that I should be grateful that I'm being offered this considering I purchased it in Nov 2023! I spent nearly £3000 and Dell is telling me it's doing me a favor by offering these two choices? I didn't want £15 refund, I just wanted my warranty start date to reflect when Dell supplied me with a working laptop.

Dell to starts warranty from date of invoice before customers take delivery (can be 2 days to few weeks) and customers lose out on those days. Dell then refuses warranty claim if it's just 24hrs out!

Dell is a joke and it's reviews here reflect how the company operates.

Following are Dell's managers own words:

"( 1h 41m 43s ) Dell Advisor - Abhishek: I truly understand your point. Considering the conversation which we had on this chat - your ask is valid and i acknowledge that. But due to limitation sales team cannot help in getting this issue resolved. Decisions should come from technical support team and they can work towards resolution and close the case.

( 1h 44m 37s ) Frost: Well, all the best to you! Because they have told me that they are actually doing me a favor by offering me £15 refund or offering a full refund for the laptop.

( 1h 49m 27s ) Dell Advisor - Abhishek: Please accept my sincere apologies for the inconvenience, I would have felt the same if I were you."

Dell prefers to lose out on a £3000 sale than to correctly adjust £15 worth of warranty start date! Which resulted in its own inability to deliver a working laptop! What kind of a company does that?

If there was 0 I would give them 0.
From the beginning to the end all the experience was disaster.
2 months waiting to the computer (becuse of their error) and finally when it arrived by UPS, it didn't arrive to the right address. The company didn't care and I started to look for the computer.
Finally when I found it, it dosen't work properly, the screen become dark and stop working. Now I'm waiting to send it back.
I don't recommend to buy ANYTHING from them.

Appalling service. Ordered a laptop. UPS called me to say there was a 110 delivery charge and I had to be at the post office in 5 minutes to receive it. I couldn’t be and there’d been no mention of a 110 delivery charge. I told them not to deliver it. The delivered it (free?!) without my consent and then Dell refused to give me a refund as it took me months to get a reply from customer services then they said it was outside the 14 day return period (their fault!) and they say delivery was accepted. Terrible customer service, the worst I’ve ever experienced and impossible to return the laptop as they refuse to give you the return address!!!!

Sent out fauly machine. Took a month to agree.

Then a week to return it (broken!)

Quality has gone downhill.

Customer service is non-existant.

Just don't do it. Avoid dell.

Bought a computer online, it was due on February 17 but delivery will be delayed to March the 1st. I fear there will be more delays; the model I really wanted was available on the 5th of March so I had to choose another one with a shorter delivery date. Feeling cheated and disappointed by this selling tactic. Cheap.

Worst service ever, it feels like a scam.

Ordered a Dell XPS15 in July it came broken and at today (25 september) still dont have nothing.

Technical support cannot be more confusing clearly they dont know what they are doing.

And customer support only give you manual answer , like we will contact you as soon as possible.

Still not have a date for replacement and all workers avoid responsibilities.

My next step its report them as SCAM.

In 2002 my father brought me digital jukebox player, started from then almost all my digital product is from dell. Now i;m using XPS 15.

It is the best you can build your team in your own way, good quality equipment, technical support is phenomenal and just in time!.
You can shop easily, you can buy without problem it is reliable.