Dell Reviews 3,468

I purchased a Dell monitor from Amazon with a 3 year warranty. About 2.5 years later, the camera stopped working (it turns out to be a common problem with this model). Dell's service system had incorrect information, saying the warranty ended 1 year previously (and only 1 year after the manufacturing date; also note that this same monitor comes with a 3 year warranty if purchased directly from Dell so their system was clearly wrong) and would refuse to honor the warranty terms of the purchase. On top of that, their customer service line is horrible -- they have a terrible connection so you have to constantly repeat yourself and I'm pretty sure they are trained to give you the runaround instead of actually help resolve your problem. I will never buy Dell products again based on this experience.

Separately, I use a Dell laptop at work and Excel crashes on it constantly -- with <10,000 rows of data; pathetic. I never had this problem with a Lenovo or Mac and I'm really not doing anything computationally intensive. Dell makes inferior products.

I purchased a Dell laptop four months ago, but customer care has failed to resolve boot issues (tickets 218477470, 218477598), Bluetooth problems (21854574), and Windows/device issues (HFX 9S44) despite repeated complaints. Support remains unresponsive, unprofessional, and dismissive, issuing only empty promises without effective technician intervention. Concerns are consistently ignored, abandoning customers post-purchase. Dell prioritizes sales over accountability and reliable after-sales service. Avoid Dell; their support is inadequate and unreliable

Last year, and honeslty, it’s been a beast. It works flawlessly.

I bought an Dell Alienware PC in 2021, and since then it failed 3 times. The first time was one year after I bought it. The motherboard had to be replaced. The main processor had not been well installed with sufficient heat conducting paste. I was told that the design related to heat management was poor at Dell. That may also explain why my PC has always been very loud (Fans running close to max even when the CPUs were only loaded at 15-20%). Several calls with Dell didn't help. They did try some things, but the noise remained, and I was told that's normal.

The second failure was my SSD on which the PC started notifying me that the SSD is showing signs of aging only two years after purchased. A year later, I exchanged the SSD with a good-quality one that I bought separately (not at Dell). That works well until now.

The third failure is now the NVIDIA graphics card. It is dead, and I decided to no longer put up with this junk and buy another brand.

It was not enough to be told by various people (also experts who make a living on PC support and sales) that Dell's quality for retail products is poor. I had to experience this personally, unfortunately. I've had much better experience with products from other brands. E.g., I still have a family member use my Wortmann laptop which is 15 years old and which I am now replacing because its hardware doesn't support Win 11.

Today, I called Dell service because I wanted to transfer the license for the MS Office Home & Business to the new PC. The lady on the phone replied that this was not possible, because (supposedly) a license is tied to the PC it is installed on and cannot be transferred. When I told her that MS clearly states that this was possible, she reconsidered and passed me on to Dell's tech support. They weren't willing to help, but I ended having excellent support by Microsoft to transfer the license. One positive experience in this unpleasant chain of events and interactions.

Bought a battery based on their website. It is incompatible with my laptop, despite what the dell.com website says. Unfortunately I was just outside the return window so cannot return it. Was bounced between customer service and technical support but no one can help me. What a waste of money.

Didn't follow federal law implied warranty of merchantability for easily broken and slow laptop

Have being using dell for year's first experience with dell surport is an absolute joke, a simple issue made into a big problem my advice after interaction with dell avoid at all cost's negertive reviews say it all.

I have a Dell laptop with a next day onsite warranty including accidental damage. Afer spending 2.5 hours chatting with tech support on 11/19/25, Dell set up an onsite repair for 11/20/25. When the tech didn't show up as scheduled, and Dell didn't notify me of any changes, I checked the Dell website on 11/20/25. The Dell support site had a new entry saying "We're sorry. There's been a delay." On 11/24/25, the chatbot said that it needed 24-48 hours for an update. The warranty is next day on site, and 5 days after scheduling the repair, the Dell support person says that it will be 1-2 more days before they will let me know anything.

Although Dell offers a next day onsite warranty, I think that it is a mistake to believe that you will actually receive next day service if you need to use the warranty.

I haven’t even received the desktop I bought from Dell two weeks ago and am already regretting not checking the reviews before I bought the computer. I have had Dell computers in the past so hope this one is as good as those were. But the delivery process in the UK is a shambles. As I say, I bought the desktop plus a DVD reader earlier this month. I was informed that the DVD reader would be delivered on a certain day between 0800 and 1800. I rearranged all engagements and prepared to stay home all day. The DVD reader was delivered – in a small box that could have fitted in my mailbox.

I was then informed my desktop would arrive on November 25 (again, an all-day delivery slot was stipulated). I shifted my appointments. Then I received a text saying the desktop would arrive on November 24 (today). I shifted all my appointments for this day too and prepared to wait all day for delivery. Now I have just been informed the delivery will indeed be on November 25. I have reinstated appointments for tomorrow (Nov 25) and so will NOT stay home all day to receive the computer. I cannot cancel the delivery or order. Customer care is non-existent. This is a technology company that cannot sort out basic delivery requirements. I think I have made a mistake in dealing with them.

always use their laptops. knowing that it is US brand gives me idea that is all about quality...
and reality speaks for itself, awesome and solid laptops....
They use real steel for the laptop cover, and the compay partners with strong chip suppliers, therefore it is equipped with top hardware
over the period of use, no problems seen , and I wont, coz it DELL

Very bad customer care service. There was a problem with the delivery of my item. I have to contact many times, and they said they will contact me, in the morning but they never contacted. I am still looking for my items.

I purchased a Dell Vostro 3520 laptop. After about 2 years, 5 of the characters on my keyboard have started to wear off. I am aware that the original warranty has expired, but this should have never happened. I have owned Apple computers, an HP, a Toshiba and Lenovo and this has never happened before. The basic problem that I have is that this computer was manufactured with a faulty keyboard. I contacted the company, but this issue has not been resolved.

I bought a brand-new Dell laptop (Dell 15 DC15255), and after only five days of use the internal Wi-Fi card suddenly stopped being detected by the system. Not slow, not unstable, completely gone from the hardware list.

I spent several days troubleshooting, checking every possible cause. Nothing fixed it, it is clearly a hardware failure.

When I contacted Dell support, I expected real help for a problem on a week old new device. Instead, I received nothing but automated replies, no human assistance, automated diagnostics loop around the problem and say contact support but only bots to be found there and no option to speak to a human, no warranty support, and no way to get through to a real contact like email. The support process feels completely closed off.

So here I am with a laptop that is barely a week old and already has a failed component -- and Dell offers me no support at all. I’m stuck with a device that can’t even use proper 5 GHz Wi-Fi. I have 42 mbps

This is absolutely not what I expected from a company selling “premium” laptops.
My latest experience with Dell has been extremely disappointing, and I want other customers to know what kind of support they may face.

I will not buy Dell again after this.

DO NOT PURCHASE ADOBE SOFTWARE FR0M DELL. DELL DOES NOT PROVIDE A REDEMPTION CODE FOR THE SOFTWARE PURCHASE!!

I recently purchased a Dell laptop, and I’m very disappointed in the battery life. Even though I can leave it plugged in all day at work, as soon as I unplug it and bring it home, the battery drains almost entirely. By the next morning, when I open the laptop, it’s down to just 10%, so I’m forced to leave it plugged in constantly.

In contrast, my MacBook can run on a full charge for about three days before it needs charging again. That kind of longevity makes Dell’s “all-day” battery life claim feel misleading and underwhelming.

If you’re looking for a laptop that actually lasts when you unplug it, I wouldn’t recommend this Dell model. The battery just doesn’t deliver in real-world use.

I have a laptop of dell.
I have been using this for so long and its working very well.

Exactly the same experience as many on this page. Terrible service after laptop hinges broken, within warranty and they have “no repairs or on site facility”. You will call call centres to no avail. And the WhatsApp texts with a “technician” will go for hours, just to tell you what I’ve said above. If you google Dell’s onsite store, it gives an address in Midrand and some random store in Roodepoort…. 👀

I was advised by Dell’s own sales team to purchase Premium Support in order to resolve a hardware fault with my XPS 13. I paid to reinstate the warranty, only to be told afterwards that the issue would not be covered because it began before the coverage date. This feels misleading — Dell encouraged me to buy a support package under the impression it would fix the problem, then refused service on a technicality. The result is a paid warranty that doesn’t deliver when it matters most. For a company of Dell’s size, I expected clearer communication, fairer treatment, and accountability.

Had an all-in-one 10 months then it wouldn't boot. Called Dell and we did some initial data gathering, but then Dell didn't do much for a week. The people along the way were nice but seemed to be customer service people tasked with doing tech support, and they didn't have the background. Not their fault, but Dell's for thinking this passes for support.

After about a week of Dell getting nowhere I called to see where I could take the PC to get it fixed under warranty. This time I got to talk with an actual tech, but was on the phone 1.5 hours before he agreed to order a replacement SSD. He seemed under pressure to keep me trying things other than order the part, though it seemed clear the SSD was dead or corrupted and I wouldn't be able to fix it. I asked to replace the SSD myself rather than drive a long ways to where Dell said I could take it to have it done. When the new SSD arrived I installed it in a couple minutes and the PC was soon back to life.

As I guess a bright spot, this did get me to finish moving my important functions from my PC to my Mac.

Very bad Technical support from their WhatsApp team. This whole ordeal took me 8 hrs before things get done.
I hope no one have to go through such horrible experience like me.

I had an issue with my company laptop. It was not able to reboot to windows.
I have tried their OS recovery tool and it didn't work.

So out of convenience, I use their WhatsApp Technical support for further support. It was a horrible experience. Initially it was still ok. Because they need me to follow some troubleshooting steps.

After all the steps were done, the last steps was to use an USB drive with media creation tool to do a Windows installation. I tried the method 5 times as I was asked to use different USB on different ports and reformat the USB again and on different ports.

After all that is done, I was told to get another USB as mine was faulty! Best of all, the next day, I was being continued to ask to get another USB to do it.

Anyway to resolve this, on the night after this ridiculous request to buy new USB to test is made.

I have called in to their Dell support hotline, after reviewing everything, they finally acknowledge that all the methods are done and it is still not working.