DellReviews 

I purchased the top spec Dell XPS 13 in November 2025, and it's has been really slow to use and crashes frequently. The microphone and sound are extremely poor quality, making the system difficult to use in meetings. The mouse pad is unresponsive and there are no lines to indicate where it is, so one cannot actually see where to right click. It's basically useless without an external mouse. This is a case of ascetic design over usability. It's extremely over-priced. I decided to take a hit with the $2000 I spent on this junk, and purchased from another company (less than one year after this Dell purchase), which was the ASUS Zenbook 14, which has a much better build, works like lightning, with a beautiful keyboard and build.

On another note, Dell customer service is appalling. They do not care about their customers and are extremely unreliable. Do NOT send them any computer for repair, they will destroy it and will not compensate for the damage they cause.

After my third Dell XPS 13, and multiple accessories, over a 10-year period, at the cost of easily over 10K+ including an expensive monitor, I will not be using Dell again in my lifetime.

I do not reccommend even giving an email address to these people, much less your money.
They are a dishonest company that lies about their actions and repeatedly breaks the law.

Now they can deal with the ICO. I will keep giving feedback about my ongoing unwanted experiences with this company as they continue to harass me via email.

I am extremely disappointed with my recent experience ordering from Dell.

I placed an order on 05/30/2026 for a Canon imagePROGRAF printer for my business. After already experiencing delays, I was delivered a completely incorrect freight shipment — an entire pallet of unrelated computer equipment.

The shipment was so inaccurate that I had to refuse delivery on the spot. This is not a minor mistake — this is a full breakdown in order fulfillment.

This is especially frustrating because I have had previous issues with Dell, including receiving incorrect equipment in November.

Due to these ongoing problems, I was forced to outsource work this weekend, resulting in additional costs and disruption to my business.

I am currently waiting for a resolution, but based on my experience, I cannot recommend Dell for time-sensitive or business-critical purchases.

I expect immediate correction of this issue, including expedited delivery of the correct product.

Going forward, I will only order from Swing Design!!

This is my third order in a row from Dell that I had an issue with.

If Possible I will rate it 0. Pathetic customer service. Zero response. No help with my purchase worth $3500 laptop. I hate it more then anything. Seriously, wasted my money. Please go buy elsewhere.

I purchased a high‑end Alienware Aurora desktop for nearly $3,000 just over a year ago, and I’m extremely disappointed that the front TRRS audio jack stopped functioning properly. I spent more than two hours on the phone with Dell support trying to troubleshoot the issue, only to be told that my headset/mic was “faulty” — which was interesting, considering it worked perfectly the moment I plugged it into a non‑Dell laptop.

To make matters worse, the Aurora doesn’t even include a dedicated rear microphone jack. For a premium gaming desktop, I expected at least the basic audio ports found on far cheaper systems. Instead, the entire microphone functionality depends on a single front TRRS combo jack — a jack that is widely known to fail on Dell and Alienware systems.

Because my hardware warranty had just expired, Dell’s only solution was to quote me nearly $500 to repair this one front‑panel audio port. That’s quite a price for a part that costs only a few dollars and fails far more often than it should on a premium system. For the cost of this machine, I expected quality components and reasonable support — not a $3,000 Alienware Aurora with a $3 audio jack and a $500 bill to fix it.

Sure, it looks great. But I am on my 4th replacement monitor.

First one got dead pixels, second one's OSD controls just started bugging out and spamming random inputs until it completely stopped functioning, third one was a refurbished model and came in with 8900 screen-on hours and someone's excel spreadsheet burned into the screen.

Support was absolutely useless too. I got told I would get a newer equivalent model monitor since these monitors keep failing on me, I just had to transfer the monitor to my name. To do so they required me to fill in a form where I have to give the information of the previous owner... The information I cannot know because I got it from Dell as a refurbished replacement monitor. This went back and forth a couple times where they told me to just contact the reseller.... seriously... until I got sick of it and asked for their manager.

The manager then completely ignored the previous interaction and rules that I could not get a new equivalent monitor, and would only get a refurbished model again.

Not to mention they sent me an email in Spanish for some reason, which was a bit infuriating during an already negative experience.

The replacement-replacement-replacement monitor just arrived, and I'm already dreading unboxing it. I'm never buying anything from Dell again; they went on my Asus list.

Ordered new Area 51 top of line with AMD Ryzen. From the beginning had major issues with hours of troubleshooting.Finally told by tech at my home to return it.No exchange allowed only refund. So, I ordered another identical pc on my cc knowing my refund coming (I have to have for work/AI etc).A few days later I realize from email/recipet/cc that it was 2k more a couple weeks later. Dell declined to refund the difference and honor the original price on their defective equip.Pay 2k more to replace your defective equipment? I have bought many Alienware products with brand loyalty despite the premium price. Simply not fair.

I am extremely disappointed with Dell and the Alienware brand. I purchased an Alienware Aurora R10 (Ryzen Edition) expecting a premium, future-proof gaming desktop. Instead, Dell has completely abandoned motherboard firmware updates for this system.

Had to fight to get my computer repaired even though it was under warranty no one would help me, even wrote to the owners in India, who I bought it in the UK, they wouldn't even point me in the right direction, there is no email or phone number for any kind of support, except technicians who argued that there was nothing wrong with the computer, when it was overheating, not holding charge, and operating system had mysteriously went from windows 11 to 10. They basically said that what I was saying wasn't true, they only took my computer on the grounds that the operating system had changed, and that was after myself having to threaten by email that I would be taking legal action. When I got my laptop back with written confirmation, the motherboard, battery, fan, and back bottom of laptop had infact been replaced. I am retired, my partner splashed out on a new laptop for me. I wouldn't purchase anything from Dell if my life depended on it, this went on for weeks, and caused, great stress.

ABSOLUTELY HORRIFIC CUSTOMER SERVICE. DISGUSTING!!!! Bought a new computer 40 days ago. The computer restarts on it's own daily and shuts down regularly. I have gone through all their troubleshooting steps and still does not work properly. They refuse to exchange or refund! Now I know why people only buy Apple products! Customer service is all in India as well, and very difficult to understand them. ANOTHER TECH COMPANY THAT DOES NOT RESPECT THEIR CUSTOMERS TIME AND TAKES ZERO ACCOUNTABILITY WHEN THEY SHOULD!!

I recently experienced a critical firmware issue (No POST) on my Alienware Aurora R16, an elite machine I purchased in the Netherlands and relocated to Portugal. Initially, there was some back-and-forth regarding hardware upgrades, which was frustrating. However, the moment my case was escalated, the response was nothing short of extraordinary.

I want to personally highlight and thank Samuel Moreira from EMEA Technical Support. He was incredibly attentive, deeply involved, and flawlessly managed the entire process from start to finish. Thanks to his dedication and the Level 2 technical team, Dell didn't just solve the problem—they went above and beyond by replacing the motherboard, processor, and power supply under a premium support standard. The logistics for the pickup and delivery in Portugal were absolutely seamless and fast.

Today, my system is back, running perfectly with my new RAM upgrades, and performing at the elite level it was built for. This experience completely turned my perception around. Dell proved that they stand firmly behind their premium brand name and their customers, no matter the borders. Immense gratitude to Samuel Moreira and the escalation team for their flawless execution and professionalism!

Service Tag: CV35544

Horrible delivery, Horrible AI Chat, and the worst automated phone system on planet earth.

Ordered a laptop. Free 2nd day delivery. To be delivered on 5/28. The 28th comes and goes, nothing, same on the 29th. Without boring everyone, got a hold of both Dell and FedEx and after apologizing ASSURED me it would be delivered on the 30th. NOPE. June 1st, NOPE, finally on the 2nd I receive. Essentially 5 days late.

I know it was free but needed it over the weekend so I could set it up for a business trip. I would have paid for overnight shipping but with this, I probably would still be waiting for it.

Packaging was terrible. I don't know how it got to me undamaged. Things rattling around in the box, thin box, poorly secured. At first, when I received it, I though someone had opened it.

I know FedEx was responsible for shipping, but Dell put a block on me finding the status on the 30th. There was no real attempt to make good on this from either party.

Due to this, I will be going HP next time. Note that my company and I have dozens of computers from Dell, this was beyond disappointing.

Ordering from Dell directly has been a disaster and I HIGHLY discourage anyone from buying directly from them. The 2,400.00$ computer I ordered was delivered and as I attempted to boot the system up for set up, I was given an error notice that there was “no hard drive detected.” I then spent the next two days and literally 3 hours of my time working with customer service only to still have a broken computer. The first day of working with customer service, I was passed of to 6, yes 6 people who then told me they were not the correct people to resolve my issue. I spoke to IT, to people who were supposed to be routers to get me to the correct person to customer service. No resolve. I called the next day and spoke to a woman from IT who spent well over an hour with me, doing diagnostics only to confirm that indeed, I had a defective computer with no hard drive detected. She then had me write out proof of my name and take a picture of the next to the computer to prove I had the defective devise. She then said I was approved and would be sent information on an exchange where ups would bring me a new computer and take the defective on. Well.. now I am getting multiple emails from Dell that this was not approved and I have to return my computer first and then they will issue me a new one. And another email from someone else as if that email wasn’t sent telling me I wasn’t approved for an advanced exchange, only I don’t even know what that is and I’m back at square one. Don’t deal with Dell directly!!! I’m going to return the entire computer and find a computer elsewhere.

It is a nightmare : we bought a battery for my son's laptop and it was May 16, 2026 and on check out it showed the delivery is 28th of May. On the 22nd of May we got an email that the parcel is booked with UPS and we were very happy for that. Today is the 1st of June and the battery is not delivered, there is no tracking, UPS denies having the parcel, no customer care phone number to call, no support...totally we are cut off. Imagine Dell can not deliver a battery, SHAME ON THEM! I chatted with them claiming that I have business then I talked to someone in India and gave me a secret phone number to call : no one should know about this number specially customers who paid them!!!!!
The lady I spoke with said she will update me in 24-48 hrs and now 72 hrs and nothing. It is a shameful company. If you are in urgent need, have nerves to burn with anger, money to waste, and above all a desire to be neglected, then you are in the right place to do business : it is Dell.
No more Dell Computers

Everything as said - delivery took a little longer than expected.

Bought Dell’s flagship Alienware with their top warranty. A recent BIOS update corrupted the system’s BIOS/EC, it began overheating, and the BIOS could not be reflashed. Onsite tech replaced the motherboard, but the machine now shows multiple signs of a faulty board (flickering telemetry, no fan control, and now intermittently overheats). Next I sent it to the depot. Dell is now claiming I damaged the case and screen even though the unit was pristine when shipped. Waiting for it to be returned, but I have zero confidence this will be fixed. - Buyer beware.

Would give them 0 stars if possible. I've been locked out of my account because I made too many purchases over the past two years with the vast majority of those purchases being cancelled by dell due to technical issues on their end, each cancelled transaction counts toward your transaction total and if it gets too high your account gets blocked.... ??? Like if a customer is too good then get rid of them? I don't get this but this is what their customer service agent quoted me... This is their policy.... Now my rewards points are forfeited and they want me to set up a business account for my personal use and I tried that but still got cancelled several times. Please be advised that Dell is getting worse and worse, both with regards to the quality of their gear and they service they provide. Look at ASUS, MSI, Lenovo, all of these brands have better deals and all of them do t require you to be mentally castrated by the Dell support team.

DELL SUPPORT (Or lack thereof!)

I have had at least 4 Dell computers over time. I am not new to the brand. In Dec 2024 I bought a new Dell Inspiron 3668. In early 2025, I started to have problems.

The computer was locked up, with a black screen. There was a graph line from 0 to 100 and it was not moving. Text indicated it was updating firmware and not to power down.

The first time, I waited an inordinate amount of time before trying a force restart, via the start button. Holding it down several times, generally 30 or 40 seconds, even a minute Nothing! I finally unplugged it.

When I did plug it back in, it appeared to reboot and everything seemed to be okay. I shrugged it off as a one off. Not so. A few days later it happened again. I started keeping track of my use more closely and I could find nothing that matched with the lock up. It appeared to be somewhat random, but more often after a restart and/or automatic update. I couldn’t replicate the problem. However, it continued to lock up randomly.

In March 2025, I finally complained to Dell (Case #219064248). I discovered that their technology support people are offshore, not understandable, and give you lip service with an Asian apologetic demeanor. “Oh, we are so sorry for your inconvenience.”

I do not know the actual number and I will not bore you with the emails passed between us. A minimum of 6-8 per week from March 2025 until now, May 2026. In the interim, I have tried every suggestion they have made without a fix. There is an indication of this problem in some Dell forums as far back as 2021.

In the meantime, my computer is locking up intermittently and apparently of its own random selection. Interestingly, they had me send the computer to their Houston labs for a check with Dell’s diagnostic protocol and tools. If you saw the manner in which the computer was packed, when it was returned, you would know it was all a joke to them. The computer was given a clean bill of health by Houston. The first two times I tried to start it, after I got it back, it locked up.

I finally declared it a LEMON and asked for a replacement. Good luck with that! Emails continued to flow with the idea of a replacement being ignored. My replies often sent on asbestos wires (no profanity – just well worded arguments), were still met with the stonewall, lip service and “we are so sorry” response.

They finally said they were moving my complaint up to their L3 Team. I have no idea why this took so long, but it made little or no difference. This is supposed to be their super experts. In general, my emails or the specifics given were ignored and the L3 did nothing different than the others.

In December 2025, I reminded them that the warranty was going to run out and then they would come after me for compensation for their services. (The problem was still unsolved and the start and continued effort for a solution were well withing the warranty.) Each time the computer locks up, I send them an email reminding them that the Inspiron 3668 I have, is a LEMON and should be replaced at no expense to me. In their most recent reply with the usual BS, I was reminded that the computer was out of warranty and there would be charges for any service required. I will never send it to them, so that is an empty threat.

My only weapon against a giant like Dell is a bad review. Not vicious or mean spirited. Just facts about the real Dell and not the one on their website. I suggest that no one buy a Dell. Their tech group is not in the US and when the going gets tough, they just leave. I know this probably is not going to happen. You may be fortunate and get a Dell with no problems. That was the case with the first four Dell’s I owned. But if you get a Dell computer with problems, as I did on my fifth, and the solution is difficult, don’t look for Dell to do the right thing. Expect apologetic emails with lip service answers until you go away or buy another brand. If your choices are close, consider what I have reported. I stand behind this review and its accuracy. I have the documentation to verify my position.

This Dell T2 Pro Max tower has been nothing but a nightmare right out of the box!!!
I have spent many hours working with them to resolve the issues, and its only gotten worse. I tried to send it back, but was told that one cannot return a business computer. It's now been over two months, and getting nowhere in a hurry.
I have contacted the Montana Consumer Protection Agency for their help and have been assigned a caseworker for it.
It's apparently not a big deal to Dell about resetting Windows and having to go thru the time it takes to reinstall programs and set them up!
The machine is NOT usable and sits in the corner!

Cannot find any contact number to speak with a human being. All they have is absolutely useless Virtual Assistant.