Deliveroo Reviews 

Awful

They barely speak English, they ignore instructions! I specifically put where I live in the notes and how to get there and it’s repeatedly ignored! They have absolutely disgusting behaviour.

I think it’s time to ban deliveroo and have the government look into them properly

Your website is SO bad. And I don’t order regularly so I won’t download the app.

I am very disappointed with my experience. I had a valid UNiDAYS offer for £15 off my first order, but during checkout there was no option to enter the promotional code. As a result, I was charged the full price.

I contacted customer support expecting them to investigate why the discount could not be applied. Instead, I received a generic response stating that promotional codes are unique to specific accounts, which completely missed the point of my complaint. My issue was never about whether the code was valid—it was that the app did not provide any way to redeem it.

The complaint was closed without resolving the problem or offering any compensation. I expected much better customer service and a proper investigation. This experience has left me disappointed, and I hope Deliveroo improves both its checkout process and the quality of its customer support.

for the first time I used Deliveroo to deliver groceries because I needed some shopping urgently and couldn't do it myself. I gladly paid the extra £2 for a priority delivery, up to 15 minutes. The groceries arrived 45 minutes later, by which time it was too late.
I shall certainly never use this service again

They took my money for shopping of which they couldn’t supply 1 item for over 10£. I asked for the money back. They said they would it’s been over 6 days now no payment nothing

I received a gift card via email which I instantly tried to add to my account, The code didn’t work so I emailed Deliveroo to be told it had already been redeemed. I asked what account it was redeemed against as they can see quite clearly it wasn’t mine, and they are now ignoring my emails and have effectively stolen £25 from me. DO NOT purchase Deliveroo gift cards, they are a scam!

Ordered £84 pounds worth of food yet received £59 pounds worth. Contacted Deliveroo through their website, but would not refund. So I contacted Bankers fish and chip shop directly. They acknowledged their mistake, and said they would instruct Deliveroo to refund the £25. Deliveroo would not, so I had to drive all the way to Bankers for my refund. This company is not fit for purpose, their customer service is appalling, and I will never order from them again.

Left Deliveroo 18 months ago due to awful service. Rejoined today as I hoped they had improved - They haven't. First order, a pizza, arrived smashed beyond recognition. Complained, sent pictures, but got the standard Deliveroo (or should it be Deliverpoo) response of - We cannot help you. Absolutely atrocious. Account closed.

More than half my order was missing and they refused to refund it. They didnt give me any reason.
After telling them about trading standards and that I was away to report them, the driver came back with some more of what I paid for, but still missing two things. So I am still out of pocket.

This is definitely the worst delivery company I have used since 2014.

Uninstalled app today after paying £20 for a Mac and cheese that wasn’t even baked and it was cold. Complained and they just said I had insufficient evidence. Lazy preparation and complete waste of money. Their loss, bad service and bad customer service = loss of customers. There are plenty of other platforms Deliveroo and I for one will not be paying for poor quality service ever again!

Disgusting behaviour by Deliveroo. A month ago I ordered a takeaway and unbeknown to me inadvertently signed up to a £5 per month subscription. I discovered this when the first payment left my account last month. My bank (Chase) were excellent and helped to block all further payments leaving my account. They also said they had seen this many times and apparently when i ordered the food there would have been a small check box to opt out of the subscription, This is APPALLING behaviour and amounts to fraud in my honest opinion

Late cold delivery can't wait till they go out of buisness won't be using again

What a rubbish service. Very slow delivery, bad communication. Won’t order again.

I had a very disappointing experience with Deliveroo.

I requested to cancel my order immediately after placing it, but there was no easy way to do so in the app. Even though I contacted customer support straight away, my cancellation request was not processed.

I spent a long time speaking with multiple customer service agents, but I kept receiving the same response without my main concern being addressed. I wasn’t asking to cancel after the food had arrived—I requested it almost immediately after placing the order.

The cancellation process is not customer-friendly and caused me a great deal of frustration and inconvenience. I also had to deal with another order at the same time, which made the situation even more stressful.

While some of the customer service agents were polite and tried to help, the overall experience and Deliveroo’s cancellation policy were extremely disappointing.

Unfortunately, after this experience, I will no longer be using Deliveroo and will choose other food delivery services instead. I hope Deliveroo improves its cancellation process and treats customers more fairly

Never subscribe to their GOLD package. I did and lost my money. They failed to reinstate this paid for service when, due to their bad tech, I had to delete and reinstall my account. Totally useless customer service.

Food was awful .. ribs had a rotten stench that made us all sick .. put a claim in with Deliveroo - got a message sorry your food was rotten but we can’t process this claim .. load of crap

How are these people still in business? I came here to write a scathing review and couldn’t believe it when I saw the average ratings!! Shocking. We should all just stop ordering from them. They don’t deserve our business.

I am 100% shorting doordash as a stock, Anyne dumb enough to acquire Deliveroo has no future. Appalling service, AI slop, the same as the food arrives in their hands

Literally the worst option out there. Food delivered nearly an hour late and could not resolve anything with the AI chatbot. Arrive cold, went in the bin, Deliveroo refused to refund the prepaid tip. Priority delivery paid also. Utterly shameless. Second order, second abject failure. Avoid.

If an order doesn't arrive, and the restaurant has their phone switched off, Deliveroo won't cancel the order and apparently can't do anything. So buyer beware. Use them, play the lottery.