Surprisingly good The cake was delicious. Maybe not a top-notch refrigerated one but better than 90% of the cakes around, I was surprised. It did last for 5 days outside of the fridge without a pro... See more
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Payed for delivery before 12, delivery was made around 1500... in all emails (even on the day itself) it was confirmed that delivery was going to be in the morning... If you cant make sure the 'extra... See more
Company replied
I would like to leave a word of gratitude for the efficiency and quality of the product and service they provided. Thanks to you, I was able to create a delicious last-minute surprise that left the b... See more
Absolutely excellent experience from start to finish. Ordering was easy with great optional add-ons. It came delivered and packaged very well. The cake was really delicious. I will absolutely use this... See more
Company replied
Company details
Written by the company
deineTorte.de ist die Online-Konditorei, die dir die Möglichkeit bietet, deine ganz persönliche Torte zu kreieren. Ob zum Geburtstag, zur Hochzeit, zum Muttertag oder einfach nur so - bei uns findest du für jeden Anlass die perfekte Torte. Wähle aus unseren vielfältigen Motiven und Designs oder gestalte deine Torte ganz individuell mit deinem eigenen Foto. Wir verwenden nur die besten Zutaten und backen unsere Torten mit Liebe zum Detail. Das Besondere an deineTorte.de: Große Auswahl an Motiven und Designs, individuelle Tortengestaltung mit deinem eigenen Foto, hochwertige Zutaten und frische Zubereitung, schnelle Lieferung und sichere Bezahlung sowie der exzellente Kundenservice.
Contact info
Vitalisstraße 184, 50827, Köln, Germany
- 02212228380
- support@deinetorte.de
- www.deinetorte.de
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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arrived in time & delicious
The cake arrived on the date of my preference and was very delicious.
I ordered one with a custom image, which I can now say makes for a great birthday present.
14 March 2025
Unprompted review
Arrived on time, well packaged and tastes good
I ordered the cake for my son's 1st birthday, I was a little hesitant to buy a cake online because I thought it might arrive late or mishandled by the delivery service (I've had issues with DHL in the past) - and I also have read your reviews carefully to be aware of other customer experiences.
Luckily, the communication was very good and I got emails for tracking the delivery, so the cake arrived just on time, well packaged, and was very delicious - so overall a very positive experience.
Thanks a lot!
28 February 2025
Unprompted review
Thank you for making this surprise possible!
I would like to leave a word of gratitude for the efficiency and quality of the product and service they provided. Thanks to you, I was able to create a delicious last-minute surprise that left the birthday boy with tears in his eyes 🌷 I highly recommend it, top quality and at the right time.
19 February 2025
Unprompted review
Reply from deineTorte.de
Hello Fahed,
thank you for your feedback. We're really sorry that you didn't enjoy the cake this time. Maybe you'd like to try one of our other products next time? Our brownies and cake pops are very popular and might be just the right choice for you!
We would be delighted if we could win you over with them. Thanks again for your feedback and best regards,
the deineTorte.de team
Christmas Party 2024
I can‘t say enough about the bakery; first class all the way.
The process from ordering to delivery was very simple, and everyone at the party enjoyed the brownies, cupcakes, and muffins immensely.
21 December 2024
Unprompted review
I feel completely scammed
I feel completely scammed. I paid 50 euros expecting a finished birthday cake, but instead, I received what was essentially a DIY kit: a couple of cake layers, some decoration items, and even have to buy the cream myself separately!
This is absolutely ridiculous—it feels like a blatant money grab rather than a professional service. The total cost of these ingredients is probably no more than 10-15 euros, yet they’re charging 50 euros for it.
What’s the point of paying for a cake if I have to assemble it myself? Honestly, I could have gone to a grocery store, bought the layers and other ingredients separately for far less, and still had the same result.
This was a total waste of time and money. I would never recommend this to anyone.
29 November 2024
Unprompted review
Reply from deineTorte.de
We are very sorry that you were not satisfied with your order this time.
We would like to inform you that, for logistical reasons, we cannot send our sweet cakes decorated. The decoration could be damaged during transportation, which would not meet your or our quality standards.
At the same time, we see this as a great opportunity for you: by being able to decorate the cakes yourself, you can give free rein to your creativity and design the cake entirely according to your personal ideas.
The taste was bad
The taste was off, and the sponge seemed noticeably old and stale, lacking the freshness. Overall, a very disappointing experience, and I won’t be ordering from here again.
11 September 2024
Unprompted review
Great place to shop
Great place to shop. I can send cakes to friends and family from outside of Germany. Quality of products is excellent, fast and safe delivery but need to make sure someone can receive the product
2 August 2024
Unprompted review
Refund problems
We have ordered a cake on 14.06.2024 with DHL express delivery scheduled for 15.06.2024. Unfortunately, due to error on the DHL side the cake could not be delivered - no problem. I tried to reach deinetorte over the phone - mission impossible. Next step - email. We were offered a 30% discount to keep the cake, but we refused as it was intended for a birthday party and decided to get our money back. Initially, they said 10 (working) days (amazing when we talk about paypal moneyback...), then extra 5 and on Monday (08.07.2024) that the money should arrive in 1-2 days. It is already 11.07.2024 and still waiting. It is being reported through paypal now.
If I could, I would give you 0 stars for the customer support.
11 July 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We apologize for the inconvenience caused and are glad that you contacted our customer support. Any feedback, including yours, helps us to improve. It's a shame what happened in your case back then with the delivery. Many greetings, the DeineTorte.de team
Great cake ordering experience!
So easy to order online, arrived beautifully intact with good packaging, cake was beautiful, exactly as described, and delicious.
15 June 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
I love everything about my cake thank…
I love everything about my cake thank you 🥰
12 June 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
Reply from deineTorte.de
Hallo, danke für dein Feedback. Wir sind überaus froh, dass wir dich überzeugen konnten und du mit uns zufrieden bist. Gerne geben wir dein Feedback intern weiter und freuen uns noch mehr auf deine nächste schöne Bestellung! Liebe Grüße, das deineTorte.de-Team
Very good and reliable
10 May 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
Cake is perfect and delicious and also…
Cake is perfect and delicious and also delivered on the required date so everything is super and i must recommand to everyone.
26 March 2024
Unprompted review
Reply from deineTorte.de
Hallo, danke für dein Feedback. Wir sind überaus froh, dass wir dich überzeugen konnten und du mit uns zufrieden bist. Gerne geben wir dein Feedback intern weiter und freuen uns noch mehr auf deine nächste schöne Bestellung! Liebe Grüße, das deineTorte.de-Team
Prompt and Delicious
Cake arrived promptly and in fantastic packaging safe and sound, and also tasted and looked great. Will definitely order again.
21 March 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
Brilliant experience!
I recently ordered a cake, and I must say it was an absolutely wonderful experience from start to finish. Ordering was a breeze, with a simple process that made it incredibly convenient. The best part? The cake arrived right on time, fresh and beautifully presented. It was not just a treat for the taste buds but also for the eyes. Overall, I couldn't have asked for a better experience. Highly recommended for anyone looking for delicious cakes with seamless ordering and on-time delivery.
15 March 2024
Unprompted review
Reply from deineTorte.de
Hallo, danke für dein Feedback. Wir sind überaus froh, dass wir dich überzeugen konnten und du mit uns zufrieden bist. Gerne geben wir dein Feedback intern weiter und freuen uns noch mehr auf deine nächste schöne Bestellung! Liebe Grüße, das deineTorte.de-Team
Very tasty I love and my family love…
Very tasty I love and my family love also
13 March 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deinetorte.de-Team
It is always such a wonderful…
It is always such a wonderful experience to order my cake from Yourcake. Super efficient service and absolutely delicious cakes.
16 February 2024
Unprompted review
Reply from deineTorte.de
Hello, thank you for your feedback. We are extremely happy that we were able to convince you and that you are satisfied with us. We would be happy to pass on your feedback internally and look forward even more to your next beautiful order! Kind regards, the deineTorte.de-Team
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