Very good product that we use across our business footprint. This was the best price I could find for the complete (genuine) product including battery and pads across the internet in Jul 25. Easy to o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We found this company very helpful to deal with, good communication and clear answers to all our questions. We felt that with their help we choose the right Defib for our nursery
Company replied
Found the required replacement pads on line in stock and ordering was simple. Quick delivery at reasonable postage costs. Will use this supplier again. Thanks
Company replied
It was easy to use the website and purchase the required replacements. It was good to be kept in touch with the delivery status. The pads were received promptly allowing the defib to be put back into... See more
Company details
Written by the company
Defib World is a UK supplier of lifesaving heart defibrillators, cabinets and accessories including replacement batteries and electrode pads.
Contact info
United Kingdom
- 0330 223 6336
- sales@defibworld.org
- www.defibworld.org
4.6
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My replacement Defibrillator battery…
My replacement Defibrillator battery was very easy to order and delivered quickly at a competitive price.
25 March 2026
Unprompted review
Reply from Defib World
Thank you very much for your 5* review.
We are glad to hear your experience was quick and easy.
Thank you,
The DW Team
Swift and efficientExcellent service at a very…
Swift and efficient service at a very good price
12 March 2026
Unprompted review
Reply from Defib World
Thank you for your 5 star review. We are so glad we could provide a swift service.
Thank you,
The DW Team
Helpful sales person
Helpful sales person.
Next day delivery, great, many thanks
11 March 2026
Unprompted review
Reply from Defib World
Thank you for taking the time to leave us a review. I am very pleased do hear our customer service team was helpful and your delivery was nice and swift.
Thank you,
The DW Team
Good advice, good price.
They gave good advice, sold the products we needed and helped us with recommendations of products we will need in the future.
26 February 2026
Unprompted review
Reply from Defib World
Thank you for your 5* review, we really appreciate it. We are very glad that we could give advice and help.
Thank you,
The DW Team
Excellent Service
Very quick service, easy purchase / checkout on website great customer service received when reporting an issue with order, all in all brilliant service received
12 February 2026
Unprompted review
Reply from Defib World
Thank you very much for leaving us a review.
We are very glad that you found ordering with us a great experience and our team were able to assist when needed.
Thank you,
The DW Team
Not a good look
For the second time, we ordered replacement pads. The order and money were taken and then we were told there would be an 'unavoidable' delay.
This time we were eventually told that, in any case, the pads would be obsolete in two year's time but we could buy a brand new Defibrillator at a discounted price less the amount already paid for the pads.
20 November 2025
Unprompted review
Reply from Defib World
Thank you for taking the time to leave a review.
The delays with the pads were unfortunately outside of our control, and we received very little communication from the manufacturer regarding stock availability and delivery times. We completely understand how frustrating this is, especially when payment has been made for the order.
The discounted defibrillator option was offered as a way to help where we can, not to upsell, but of course we appreciate it’s a much larger expense than replacement pads.
If you would like to contact our customer service team (0330 223 6336), we will be happy to assist with anything you need.
Thank you,
The DW Team
Product as described
I got what I needed at a reasonable price & it works! My only issue was the time it took for delivery by the Royal Mail, but unfortunately this isn't unusual these days.
30 January 2026
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate it.
We are sorry to hear that your order did not reach you as quickly as we would have hoped.
Thank you,
The DW Team
Great Customer Service
Quick delivery. Competitive pricing and, as the defib machine was bought from Defib World, we had a reminder the battery and pads needed replacing.
29 January 2026
Unprompted review
Reply from Defib World
Thank you for the great review!
We are pleased to hear you were happy with our customer service, quick delivery, and competitive pricing. We’re also very glad the reminder service for battery and pad replacement was helpful.
Thank you,
The DW Team
Poor communication and still not…
Poor communication and still not received some of the equipment which was paid for in full and ordered in October
5 January 2026
Unprompted review
Reply from Defib World
Thank you for taking the time to leave feedback, we are very sorry to hear about your experience. This isn’t the level of service we aim to provide.
We’d like to look into this as a priority and resolve any outstanding delivery as soon as possible.
Please contact our office directly with your order details, or email us at sales@defibworld.org and a member of the team will assist you straight away.
Thank you,
The DW Team
Excellent speedy service.
8 December 2025
Unprompted review
Reply from Defib World
Thank you for the 5 star review, we really appreciate it!
Thank you,
The DW Team
Great office staff to deal with and a…
Great office staff to deal with and a good knowledge of their products.
9 December 2025
Unprompted review
Reply from Defib World
Thank you for the 5 star review.
We’re delighted to hear that you found our office staff great to deal with and knowledgeable about our products. Your feedback is really appreciated.
Thank you,
The DW Team
Defib World know their products,the…
Defib World know their products,the servisce is efficient and smooth .Fantastic company to deal with .
5 December 2025
Unprompted review
Reply from Defib World
Thank you for the 5* review.
We’re really pleased to hear that you found our product knowledge strong and our service efficient and smooth.
Thank you,
The DW Team
Excellent service and delivered in good…
Excellent service and delivered in good packaging.
2 December 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate it.
We are glad that we could provide you with a 5 star service.
Many thanks,
The DW Team
We found this company very helpful to…
We found this company very helpful to deal with, good communication and clear answers to all our questions. We felt that with their help we choose the right Defib for our nursery
22 November 2025
Unprompted review
Reply from Defib World
Thank you very much for your 5 star review, we really appreciate it.
We are so glad that we were able to assist you with choosing the right defibrillator for your nursery and that our customer service team were able to answer all of your questions and provide the support you needed.
Thank you,
The DW Team
Ordering was ok but delivery time…
Ordering was ok but delivery time disappointing
Ordered on a Friday delivered on a Weds. The Defib out of action whilst waiting
7 November 2025
Unprompted review
Reply from Defib World
Thank you for your feedback. We are glad the ordering process went smoothly, but sorry to hear the delivery left you disappointed.
Your order was placed on a Friday and as we don’t ship over weekend, your order was dispatched the next working day. It was collected on the Monday and sent via our next day service with DPD. Unfortunately it looks as though the courier experienced a delay, which meant your parcel arrived on Wednesday instead of Tuesday. Although we ship using a next day service, we do advise a 3–5 working day window to allow for any unexpected delays.
We completely understand how important it is to have your defibrillator fully operational, and we are sorry for any inconvenience caused.
Thank you,
The Defib World Team
Poor Customer service + poor delivery
I ordered a defib + a wall bracket.
The wall bracket came very quick, no info on the Defib.
Hence I rang and was told the Defib was coming from the supplier, which was an unwelcome surprise to me. The girl who answered the phone had no idea when it would be dispatched, if ever ??? I asked her to find out and let me know. I never heard anymore, which I think is very poor for something I have paid over £1300 for. Also, your delivery agent, came on the Friday, never rang the bell, never came inside our entrance lobby. Said would trya again Monday, what happened to Saturday+Sunday. On the Monday a neighbour saw the package just left on the ground outside our front door. Again very poor and very cheap for a £1,300 package. I expected to have to sign for it. it was not a box of chocolates, and even a box of wine we have to sign for . Anyway the Defib was all in working order, and we now have it available. I must say I expected better for £1300.
14 November 2025
Unprompted review
Reply from Defib World
Thank you for your feedback.
I would like to start by saying I am very sorry to hear you had a poor experience with Defib World. This is not the level of service we aim to provide.
I have reviewed your orders and can see that both orders were placed on a Saturday and as we do not ship on weekends, the order for the wall bracket was dispatched on the Monday (the next working day) and arrived the next day. As the defibrillator that you ordered is not a stock item for ourselves, this was shipped directly from our supplier, where we did experience some delays.
In regards to how the delivery was left by DPD, this falls well below the standard we expect from them as our delivery partner. I can only apologise on their behalf and i will be passing back the details you have provided so this can be investigated by them.
While we are glad to hear your defibrillator is in working order and is now available for use, we completely understand your frustration with the overall experience you received with this order.
If we can assist you with anything further, please don't hesitate to contact us. Thank you again for your feedback.
The Defib World Team
Great service
Great service. Ordered in the morning and delivered the following day. Will be my go to for Defib consumables
12 November 2025
Unprompted review
Reply from Defib World
Thank you for reviewing us!
We are very glad that you had a speedy experience. We look forward to working with you again.
Thank you,
The DW Team
Great Customer Service
16 October 2025
Unprompted review
Reply from Defib World
Thank you for your review, we really appreciate it. We are very glad we could provide you with 5* customer service.
Thank you,
The DW Team
Ease of ordering and payment
As a Local Government Organisation, the ability to receive an invoice for payment, rather than having to use a personal card was much appreciated.
6 October 2025
Unprompted review
Reply from Defib World
We're glad to hear that the option to receive an invoice worked well for your organisation. We're always happy to support in any way we can.
Kind regards,
The DW Team
Really good customer service very…
Really good customer service very helpful and friendly and orders come out quickly and well packaged
17 September 2025
Unprompted review
Reply from Defib World
We're thrilled to hear you had a positive experience with our customer service and order process.
Thank you,
The DW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.