Very happy with the service provided by Thomas Stebel-Jones. He was professional, responsive, and helpful throughout the entire process. Communication was excellent, and all matters were handled effi... See more
Company replied
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See what reviewers are saying
With so many different defibrillator in all different price classes, not easy to pick one out. From all companies Defib store offered the best value. Thomas was very helpful and any questions were... See more
Company replied
While we cannot review an item that has not been used, and hope never to have to use, the service provided by RentaDefib has been high quality. Fom the sale to answering questions. Vivienne Nicholls h... See more
Company replied
On behalf of Chester Scouts I've bought pads, batteries, and a complete AED with cabinet from the Defib Store, and have never had a problem with them nor the company. The staff (expecially Luke) have... See more
Company replied
Company details
Written by the company
Defib Store is the UK's leading Automatic External Defibrillator (AED) cabinet manufacturer and independent defibrillator supplier. Our expertise has been developed through 30 years of designing and manufacturing bespoke cabinets and specialist enclosures based at our offices in Derbyshire, UK. Our products are engineered to face up to the harshest environments and locations to ensure your defibrillators are kept safe, secure and always ready for rescue. All of our cabinets are crafted and assembled by our team to ISO9001 specification and have been specially designed to be relied upon every day by emergency services teams across the country. Our cabinets are recommended by the UK ambulance services, heart charities and AED manufacturers. With ever-growing demand for life-saving devices to treat sudden cardiac arrests, it is vital that everyone has 24-hour immediate access to a defibrillator to help improve survival rates. Help us make sure nobody goes without a defibrillator when they need it. Welcome us as your new partner in all aspects of defibrillator storage, acquisition and advice. Our History Defib Store specialises in designing, manufacturing and supplying defibrillator enclosures as well as being a trusted partner of major defibrillator manufacturers. Our founder, Paul Bennett, has over 40 years of experience in designing and manufacturing enclosures for major oil and gas projects in the most hazardous environments and infrastructure projects worldwide. We are proud to offer certification to the latest BS EN 60079 standards and constantly develop our products to withstand extreme conditions. We provide dependable and safe defibrillator storage, supply and training, with full polycarbonate cabinets that can withstand the harshest environments and abuse. We have successfully created defibrillator enclosures that meet our customers' exacting requirements, including supplying equipment to the Antarctic and the hottest parts of the Australian bush. Choose Defib Store for high-quality defibrillator enclosures that meet the latest safety standards and offer superior protection for your equipment regardless of where it is in the world.
Contact info
Unit 1 Tideswell Business Park, SK17 8NY, Buxton, United Kingdom
- 01298 872 186
- sales@defibstore.co.uk
- www.defibstore.co.uk
4.9
Excellent
69 reviews
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Very happy with the service provided by… Thomas Stebel-Jones
Very happy with the service provided by Thomas Stebel-Jones. He was professional, responsive, and helpful throughout the entire process. Communication was excellent, and all matters were handled efficiently and promptly. I highly appreciate his support and would be pleased to work with him again in the future. Highly recommended.
3 June 2026
Unprompted review
Reply from Defib Store Ltd
Thank you, Syuzanna. Really appreciate you taking the time to write this. Thomas is great at what he does, so it's good to hear that came through. We'll make sure he sees this. Hope to work with you again :)
Wonderful staff
Wonderful staff, especially Jill who is always really helpful via email and call. Jill was very polite, engaging and a pleasure to speak to.
Highly recommended with fast delivery.
25 March 2026
Unprompted review
Reply from Defib Store Ltd
Thank you so much for your kind words, Laura.
Jill really is a star, and we're so pleased her support made a difference. We'll be sure to pass your lovely feedback on to her directly. Thank you for choosing DefibStore, and please don't hesitate to get in touch if you ever need us again.
Very patient w
Chris Lumb was very patient with my lack of knowledge!
Helped me get just what we needed so thank you Chris
26 February 2026
Unprompted review
Reply from Defib Store Ltd
Thank you for your kind words.
Patient, straightforward guidance is part of our standard, not an exception. Responsible organisations like yours are taking preparedness seriously, and our role is to support that with clarity and care.
We appreciate your trust and are pleased we could help you secure exactly what you needed.
fantastic company
fantastic company , from request to ordering the correct product , guidance given by Chris Lumb was great.
thanks for your help
17 December 2025
Unprompted review
Reply from Defib Store Ltd
Hi Garry,
This has genuinely made our year, and quite possibly one of the last reviews we'll get before 2026!
Chris and the team take great pride in ensuring every customer receives expert advice and support throughout their journey with us.
If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help.
Absolutely first class service.
Absolutely first class service.
Defib ordered Monday 13 Oct and arrived Wednesday 15 Oct.
Valuable information received from Chris Lumb with regard to our old Defib which is now well out of date and is unable to be used on children
15 October 2025
Unprompted review
Reply from Defib Store Ltd
Hi John,
Thank you for the fantastic review! We're so pleased your defib arrived quickly and that Chris was able to provide you with valuable guidance regarding your previous unit.
Thank you for choosing DefibStore, and for helping to make your community heart-safe.
Fantastic Service
All the staff, particularly Thomas are very helpful, answering our questions quickly and making sure we are well taken care of. Can't recommend them enough!
12 May 2025
Unprompted review
Reply from Defib Store Ltd
Thanks so much for taking the time to leave a review! We’re really glad to hear that Thomas and the team were able to help you out and make the process smooth. Your recommendation means a lot to us, and we’re always here if you need anything else. Appreciate you choosing us!
Fantastic customer service I would…
Fantastic customer service I would highly recommend
9 May 2025
Unprompted review
Reply from Defib Store Ltd
Hi Provincial Safety Services,
Thank you so much for the review. We're really glad to hear you had a great experience with our customer service. Your recommendation means a lot to us, and we truly appreciate your support.
If there's anything you ever need, we're just a message away.
The national and international…
The national and international multi-award-winning Ronnie Richards Memorial Charity (RRMC) Non-Profit Public Access Defibrillator (PAD) Program have worked very closely with the Defib Store for several years receiving ongoing outstanding service throughout.
The Defib Store 4000 polycarbonate cabinet has proved in a class of its own having installed increasing hundreds in our network. Cornwall's challenging climate being the ultimate test when other model cabinets have failed.
The Defib Store services including the 4000 polycarbonate cabinet highly recommended - Paul Williams RRMC Co-Founder & Secretary.
9 April 2025
Unprompted review
Reply from Defib Store Ltd
Thank you for your fantastic five-star review! We're honoured to partner with the renowned Ronnie Richards Memorial Charity and thrilled that our 4000 polycarbonate cabinets have proven themselves against Cornwall's challenging climate.
Your endorsement means the world to us, especially coming from an organization making such a significant impact with public access defibrillation. We're proud that our products continue to support RRMC's life-saving work throughout your growing network.
We value our partnership and look forward to supporting your vital mission for years to come.
Swift and prompt transaction to acquire…
Swift and prompt transaction to acquire our new village cabinet. Price was right instructions clear and the actual fitting a doddle. Well done Thomas
1 February 2025
Unprompted review
Reply from Defib Store Ltd
Hi Tony,
Thank you so much for your kind words about your experience with DefibStore! We're delighted that your external AED cabinet purchase went smoothly from transaction to installation.
Your safety is our priority, and we're proud to have played a part in helping your village become better equipped for emergencies with our AED cabinet.
We're here if you need any further assistance with your cabinet in the future.
Very good company who are very helpful…
Very good company who are very helpful and quick to respond. Would recommend them.
Meadow Park F.C.
5 March 2025
Unprompted review
Reply from Defib Store Ltd
Hello Mr. David,
Thank you for the fantastic review. We pride ourselves on being helpful and responsive, so your feedback really makes our day. We're grateful for your recommendation and happy to be supporting your club's safety needs. If you ever need anything else, we're just a call away!
Excellent service
Excellent service. Our defib had been deployed and we were without pads. Spoke to Thomas Jones who went above and beyond to get the pads couriered to us.
12 December 2024
Unprompted review
Reply from Defib Store Ltd
Thank you for your kind feedback! It’s great to hear that Thomas was able to get the pads to you quickly when you needed them. We know how important it is to act fast in these situations, and your feedback means a lot to us.
Great friendly service .
I needed to get hold of some defibrillator pads rather quickly and I spoke to Cameron and Tom who both went out of their way to help me. The delivery by fed ex arrived less than 36 hours after I made my order , excellent service.
10 December 2024
Unprompted review
Reply from Defib Store Ltd
Thank you for your fantastic review! We’re so pleased that Cameron and Tom could go the extra mile to help you, and that your defibrillator pads arrived so quickly. Providing prompt and reliable service is what we strive for, and it’s wonderful to hear we delivered.
Always have a great service and very…
Always have a great service and very helpful. Thomas Jones provides information and responds to emails very quickly.
Thank you!
Jan (Quayle Dental/Medical)
9 December 2024
Unprompted review
Reply from Defib Store Ltd
Thank you so much for your kind words! We're happy to hear that you consistently receive great service from Thomas and the team. At Defib Store, we strive to provide quick and helpful support, so it's fantastic to know that Thomas’ responsiveness has made a positive impact.
We truly appreciate your trust and are here for all your future needs!
Chris and Thomas very helpful!
Chris was incredibly helpful with costs and taking my order and then Thomas was fantastic in processing my order
9 December 2024
Unprompted review
Reply from Defib Store Ltd
Thank you for sharing such a glowing review! We're happy to hear that Chris and Thomas made a positive impact on your experience. At Defib Store, we take great pride in delivering not just quality products but also the personal touch that makes each interaction special.
If you ever need assistance in the future, don't hesitate to reach out. We’re here to help!
Great service & Prices
Contact the Defib store to replace our pads and was pleasantly surprised with the pricing of the price of the replacement parts.
I was well looked after by Thomas Jones, he was quick at supplying a quote and sending out the new pads.
I would recommend anyone who is looking for a defib or spare parts to use this store.
thank you for a quick and smooth transaction, I will be back when I need any new pads or parts.
31 October 2024
Unprompted review
Reply from Defib Store Ltd
Thanks so much for the wonderful feedback! We're really glad to hear you were happy with our service and pricing. It’s great to know Thomas was able to help you and get you exactly what you needed. Your recommendation means a lot to us, and we're always here if you need a hand with defibs or replacement parts.
Vivienne Nicholls of Rent A Defib…
Vivienne Nicholls of Rent A Defib visited our office with a selection of defibs, talked us through how to use each one and their differences. Once we had selected the one we thought would suit our business she arranged for the paperwork to be sent, which was pretty straight forward and the delivery of the defib was prompt, altogether a great service.
4 June 2024
Unprompted review
Reply from Defib Store Ltd
Thank you so much for your kind words! It’s fantastic to know you found the process straightforward and the defibrillator a great fit for your business.
We’ll definitely pass on your wonderful feedback to Vivienne—she’ll be so pleased to hear how well she did!
Excellent service with a replacement battery
I ordered a replacement battery for our Defibrillator which was delivered to us in the Isle of Man promptly. Unfortunately I had ordered the wrong battery but the team were very understanding and went out of their way to help me return the wrong battery and re-order the correct battery. I am very grateful for their excellent service. it makes such a change to talk to people who care about providing a good service to their customers.
1 August 2024
Unprompted review
Reply from Defib Store Ltd
Hi Katrina,
Thank you so much for taking the time out to leave us such a positive review! It's always appreciated to hear that our team provides top level customer service, and it's how we set ourselves apart from competitors.
We'll pass your kind words on to those who worked on your order to make sure they know their efforts are being noticed.
Thanks again!
Defib Store Team
Excellent advice on the products and…
Excellent advice on the products and delivery was prompt and customer service is great. Recommended by our local First Responder team also for our town.
9 August 2024
Unprompted review
Reply from Defib Store Ltd
Hi HB,
Thank you so much for leaving such a great review! It's brightened up our Monday morning in the office.
We're so pleased we could help, and we love that you came to us through your local Frist Responders!
Cameron Mannion was very helpful and…
Cameron Mannion was very helpful and Professional, thank you
26 July 2024
Unprompted review
Reply from Defib Store Ltd
Hi Drags,
Thank you so much for your 5* review!
We'll pass your kind words on to Cameron so he knows his hard work is being noticed by our customers.
If you ever need any assistance with AEDs in any aspect, you know where we are.
Thanks again,
The Defib Store Team
Well priced defibrillator
With so many different defibrillator in all different price classes, not easy to pick one out. From all companies Defib store offered the best value. Thomas was very helpful and any questions were promptly answered by mail. Also contacted by phone, no long waiting time and friendly staff directed my questions straight to the right person.
All up and running within 9 days including weekend.
Thanks.
Ronald
23 July 2024
Unprompted review
Reply from Defib Store Ltd
Hi Ronald,
We're so glad we could help get you set up with the correct make and model defibrillator quickly! It's something we take very seriously at Defib Store, and we'll pass on your kind words to Thomas who assisted you so diligently.
If you ever need more help with AEDs and storage, you know where we are!
Thanks again,
The Defib Store Team
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