DeepL Reviews 689

The limitation per months even when you pay is basically rubbish.
Their support is non existant.
Been trying to get my suscription cancelled and get a partial refund, they don’t answer mail at all.
This is litterally a scam.

I opted for a monthly subscription, it put me in a yearly one and now they ask me for $300. They are insane!

I just found out by finding an invoice in my inbox.

Seems like an elaborate scam.

I use DeepL for Japanese to English. It's good sometimes but totally awful sometimes. Problems: the developers were too lazy to load common Japanese grammar and idioms (I have pointed this out to them directly at least twice, so they can't say they didn't know). Instead they try a literal translation which often results in errors that a 5-year-old would laugh at. Other times it just omits things that it doesn't understand (like an entire key sentence from a paragraph). GUI problem: I always use it for Japanese to English but I have to set this up each time I open the program. If I allow it to "recognize" the input language, it often chooses Chinese. They also force the user to scroll down for the translation instead of having it alongside the input as it used to be. Finally, unlike Google translate, it does not give pronunciation for Japanese words.
Overall, two stars is generous.

Unathorized charges.
I never signed up for DeepL nor heard of it.
I started getting charges to my card for no reason.
There is no customer support

I bought a high tier subscription to translate some videos, i attempted to translate a batch of videos but they wouldn't download so when I refreshed to try again, the previous batch counted towards my monthly download limit making me not able to translate and complete my task. I contacted them through 2 different avenues to let them know half my monthly allowance has essentially disappeared, it's been 2 weeks i still haven't heard anything. I have essentially wasted 60$. There is zero customer service.

Deep is good when it comes to translation but lately it's been the worst thing you can use, especially with that Cloudflare pop-up window that you have to verify each time you open deepl.com. And even when u verify it it freezes. Get rid of Cloudflare

I didn't need it, but it was forced. So, I attempted to shut it off, as it was interrupting my typing, but it wasn't working, the small icon kept popping up - so annoying.

Filled to the brim with ads banners and such. Barely works on PC and doesnt work on the phone at all. They first tried focing users to download their app then miserably failed and now just milk whats left.

The DeepL desktop app is completely useless. It constantly freezes, crashes for no reason, and consumes an absurd amount of memory. I expected reliability, but instead I got a trash app that can’t even run smoothly on a normal computer. This is by far the worst translation app I’ve ever used.

Your translator just literally doesn't work, it doesn't allow me to type anything in to the box. Is it too much to expect that the absolute most basic functionality of your application works? So stupid.

I bought the wrong plan on DeepL by mistake. I noticed it right away and kindly wrote to their support asking to correct my error. It’s been 10 days now and I haven’t received any reply. Looks like I lost €60… and there’s nothing I can do about it.

I tried the translator and it was so difficult to use. Too much effort for a couple of snippets I would like to translate. It's better to use Google. Google has a longer history translating our world's languages and they offer that service for free.

Trying to translate documents, error message reading "there is a problem connecting to our service, try again later" AFter trying for 10 days and sending out four emails still no communication.
Very poor

Hopeless. Fairly accurate translations but keeps erasing what I have typed so far before I have finished, forcing me to type in the text all over again.

I've never liked them because I could tell how greedy and hyper they are, which is why I ditched them, but then someone mentioned how great they were compared to goolag translate and I decided to try again.

Even before, a CONSTANT stream every day of popups trying to get me to pay and also use their desktop which doesn't work on Win 7 anyway.

Now they changed the entire thing with the evil AI, and there's TONS of popups all over the place, the essay field is long now, AND they deleted my text in the fields, so now I have to remember what I said.

I have several tabs open with text in them and when my tab suspender suspends them, it looks like they change the code and now it deletes. OMG It NEVER did that before. Just like with goolag, it kept the text.

TERRIBLE!!!

they offer 30 days free, but when put credit card - I have got nothing, no API - no support, it's a joke in bad sense... ( = awful

Terrible service. Customer support is also lacking so when you do have an issue good luck getting it resolved in a timely manner. I used up my 3 document translation because I had to split the document up so that it was more readable to the software. Not even a fraction of the document was translated and only 1 of the three downloaded to my computer. When I tried to download the others it said to contact customer service. This sending me in circles. Not worth the money or the headache that comes along with it.

Downloaded app on 2 different phones.It doesn't translate simple stuff from Greek to English!Simple voice sentence -it doesn't support that language.I mean it's Greek FFS

They have imposed a limit of 300,000 characters for the paid individual plan.
If you are given free rein, you will charge for air!
What is the point of limiting the number of characters for individual paid users? So that I switch to a business or team plan? I do not need these plans!
Bring back unlimited characters for paid plans! Greed will be your downfall!

We have been contacted as a company by sales team from DeepL, the team informed us that multiple employees in our company use the tool and if we do not have any concerns about our data protection because of that. As a solution they have offered us a licensed plan and a DPA agreement. Our teams use web as the company policy allows it, mainly to translate non sensitive text. For sensitive data, we do use internal AI tools and On Premise language models, Office365 and Azure solutions. The idea of making a deal through regulatory pressure, by pointing possible risks without being able to indicate factual records, is simply apoling. As a result, access to all DeepL tools within the company has now been disabled. Well done guys 👌