Decántalo Reviews 

Detailed information about the wines offered. Helps to make decisions.

Excellent service and very securely packed bottles. Will use again knowing they will make the journey. A VERY good product, by the way.

A great selection of wines & fizz. Fast and reliable shipping too. Highly recommended.

No communication and poor customer service.
I placed an order on the 27/04/2025 and after nearly a month the status is still unknow. I have sent many enquires on chat and email but i didn't receive any official communication on the status.
On the chat the customer service mentioned that the items are with customs and they will be delivered by the end of the week but the tracking info didn't change and i didn't receive any official emails or comms. I spend £500 and i didn't receive any updates on the status at all. Really poor communications, i will definitely dispute the transaction and claim the money back...

Two seperate orders of 6 bottles made with no fuss, no hassles, fast delivery and no issues with parcel. Will keep shopping here for sure.

Good pricing, easy to navigate website, good communication, hassle free international delivery to Australia

I placed a large order of over 100 bottles to fill my new wine cellar. First the suggested delivery date was not met without information. After mailing them I learnt that one of the ordered products was sold out. it happens, but why not informing the customer? After confirming the change in the order the communication went silent again. A reminder was sent and left unanswered until after the delivery. While unpacking I noticed one bottle was missing. When contacting Decántalo, I was asked to provide photo's. Not sure how to confirm a missing bottle from a photo, but I sent them immediately. We're now back in non communication for another week.

I understand handling an incomplete order is based on trust, but I wouldn't be trying to get one extra bottle when ordering 100. Also, they should easily have confirmation from their order handling.

Not sure if I'll be ordering again.

[addition to my review]
I had to sent multiple reminders until I was offered a credit, a voucher or delivery of the missing bottle. I chose the latter as I figured this would complete the order and I was not sure if I'd order again. Even this took several reminders until the missing bottle was delivered. In all fairness, my order is now complete and I'm happy. I did take a lot more time and effort than needed (and I'm still missing out on the bottle opener that was offered), but in the end I got what I ordered and am enjoying it. The assortment and prices look good, but I really question the after-sales. My conclusion is that all is good with Decántalo unless it is not. [changed from one star to three]

When I made contact with Decantalo with a customer problem I found their customer service very responsive.

These guys are a scam when it comes to ordering for overseas. They refuse to respond to my issue on my order coming to Australia. Zero trust. Scam artists do not use!

I discovered Decantalo when looking for a very specific Rioja. I bought a case and have since ordered a 2nd. I had some difficulty finding specifically what i was looking for - to reorder - you could make that easier though customer service help to find it was good. I suppose if I'm going to gripe a little - the time to deliver to Northern Ireland is a little extreme - however I accept you are in Spain - offering free delivery for an order over £150 so it wouldn't prevent me from ordering again. For clarity I ordered on April 24th and have had a mail from DHL this morning to say they are delivering this afternoon.

the order came quicly but the courier just left the boxes of wine on my doorstep, for anyone to help themselves, when spending this much money, it should not be left outside when no one is home

Very professional, excellent support, fair prices and huge assortment. Will buy again

The ordering and delivery has been a smooth process. Small and large package are well protected (strong box). Delivery through DHL went perfect and quickly.

Delicious wines…Very straight forward, easy to Order and arrived in great boxes.

Great experience - range, price and delivery all fantastic. Highly recommend and will continue to use!

You are quick and efficient. But if I may say the Grange Cochard 2021 that you list I would respectfully suggest you withdraw from your listing as it as it does you no favours. It is shallow has no depth no real identity and no finish. both bottles were the same.

I find that Decantalo enables me to access the wines of my chose that I find difficult to find elsewhere at a reasonable price.

Slow delivery (took some days) to a shop at the other side of the town (40 min there and back) in stead of at home!

All good. Love DPD delivery.