Debt Rescue (Pty) Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for being exceptionally helpful, professional, and deeply empathetic when dealing with stressful financial situations. Consumers often note that the advisory team delivers prompt responses and guides them smoothly through every single step of the process. However, some reviewers were not happy with communication, mentioning that responses slowed down significantly or necessary follow-ups were completely lacking later in the journey. A few people also experienced frustrating delays when trying to receive proper account updates or getting timely replies to their important emails.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Clients share positive opinions on service, highlighting efficient practices and helpful staff. Many... See more

Customer service

Consumers find customer_service to be positive and consistently report helpful experiences with dedicated... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the fast and professional... See more

Customer communications

Users describe positive interactions with contact, highlighting fast and efficient communication with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy... See more

Company replied

Rated 5 out of 5 stars

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... See more

Company replied

Rated 5 out of 5 stars

I was a complete wreck when this whole process started,lost and panicked cause of the lack of communication from my previous consultant. Memory took over my case and what a God Sent she is! Best exper... See more

Company replied

Rated 5 out of 5 stars

I recently visited there offices, everyone was kind and assisted me immediately. Offered some coffee while I wait. The consultant Memory came to assist me, very friendly and addressed my issues right... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.7

All reviews

(269)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

Debt Rescue is the way!!!

Hi my name is Lungelo Nene,I contacted Debt Rescue,Vicky helped me,she explained everything in detail,made me feel at ease,professional,she's the best,I made a the right choice!!!

27 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Lungelo!

We’re delighted to hear that Vicky explained everything clearly, helped you feel at ease, and provided such professional support. It’s wonderful to know that you feel confident in your decision. That’s exactly the experience we strive for.

Thank you for your trust in Vicky and in Debt Rescue!

Rated 5 out of 5 stars

Hats of to Vicky Nel

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy for me to follow the process of signing documents etc... I felt really nervous doing this but her swift replies and the fact that she was very informative and knew what she was doing kept me grounded.. I would recommend that anyone going through this kind of stress reach out immediately and take the 1st step to stop stressing.

27 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Stan!

We’re really glad to hear how Vicky supported you through your nerves and helped make the entire process clear, simple, and reassuring. Her quick responses and confident guidance truly shine through in moments like these, and she’ll be delighted to know how much her assistance meant to you.

Thank you for your trust in Vicky and in Debt Rescue, and for encouraging others to take that first step toward reducing their stress.

Rated 5 out of 5 stars

Greg was very helpful and…

Greg was very helpful and understanding... he never stopped ... he always was finding new ways to help

27 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Lueshan!

We’re really glad to hear that Greg was so helpful, understanding, and committed to finding the best way forward for you. His dedication truly shines through in moments like these, and he’ll be thrilled to know his support made such a difference.

Thank you for your trust in Greg and in Debt Rescue!

Rated 5 out of 5 stars

Thank you Angelene Spies

Thank you Angelene Spies, your assistance is highly appreciated!!!
You sorted out my nightmare without hesitation!!! A true asset to the company!!
Nico Swart

20 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Nico!

We’re really glad to hear that Angelene was able to assist you so quickly and effectively. It’s wonderful to know she helped turn a stressful situation around and that her support made such a positive impact. She’ll be delighted to receive your kind words!

Thank you for your trust in Angelene and in Debt Rescue. It is truly appreciated.

Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to give thanks to Ms Vicky from Dept Rescue for assisting me in reducing my credits which was a burden for me in terms paying. Now they are combined to make it easy for me to pay. I now feel relieved. She explained clearly and she's very kind. Thank you 😊 🙏

26 November 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Robert!

We’re really glad to hear that Vicky was able to assist you in a way that brought relief and made managing your payments easier. It’s wonderful to know her clear explanations and kind approach helped you feel supported throughout the process.

We truly appreciate your feedback and your trust in Vicky and in Debt Rescue!

Rated 5 out of 5 stars

So helpful and effecient

So helpful and effecient, Memory is the best!

Thanks for the great assistance.

26 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Ryan!

We’re really glad to hear that you found the service helpful and efficient, and that Memory made such a great impression. She’ll be very happy to hear your feedback!

Thank you for your trust in Memory and in Debt Rescue!

Rated 5 out of 5 stars

Memory

Memory - thank you for your support and guidance as well as your prompt responses to queries. Thank you….

26 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Lincoln!

We’re really glad to hear that Memory’s support, guidance, and prompt responses have made a positive difference for you. She’ll truly appreciate your kind words.

Thank you for your trust in Memory and in Debt Rescue!

Rated 5 out of 5 stars

Excellent customer service

The lady who assisted me, Angelina, explained everything so well in detail. She answered all my questions and was very efficient.

24 November 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Jinel!

We’re really glad to hear that Angelene explained everything clearly and in detail, and that she answered all your questions with such efficiency. She’ll be delighted to know her support made your experience a positive one.

We truly appreciate your feedback and your trust in Debt Rescue!

Rated 5 out of 5 stars

Memory at debt rescue makes everything…

Memory at debt rescue makes everything seem so easy with debt review queries. She gives me peace of mind knowing that she will do her out most best to assist me. She is truly a remarkable person. Angel in disguise

10 November 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much, Marcia!

We’re truly glad to hear that Memory brings you peace of mind and makes your debt review queries feel easy to navigate. Her dedication and care shine through in everything she does, and she will appreciate the kind words.

We really appreciate your kind words and your trust in Memory and Debt Rescue!

Rated 5 out of 5 stars

Angelene Spies was very helpful

Angelene Spies was very helpful. Answered any and all questions I had, clearly and with patience.

21 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Caren!

We’re really glad to hear that Angelene was so helpful and patient, taking the time to answer all your questions clearly. She’ll be delighted to know her support made your experience a positive one.

We truly appreciate your feedback and your trust in Debt Rescue!

Rated 5 out of 5 stars

DEBT RESCUE, THE PLACE OF REFUGE

With the load of debtbi find myself in the last thing I want to hear is a grungy in a rush consultant dealing with, however that was not my case dealing with such a patient consultant namely Vicky that dealt with me so professionally with so much patience as I had a lot of questions to ask, also the company is rated top in what they do that's why I chose Debt Rescue as dealing with Debbt is a serious matter that effects the entire family , so you need professionally equipped company with great staff to help through the process being under debt review is not a bad thing infact its the best thing you can do for yourself to become debt free once again thanks Vicky 😀

23 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much!

We’re truly grateful for your thoughtful message. It’s wonderful to hear that Vicky supported you with such patience, professionalism, and care, especially during a time that can feel overwhelming. Your experience reflects exactly what we strive for: calm, supportive guidance and clear communication every step of the way.

You’re absolutely right, dealing with debt affects the whole family, and choosing a trusted, professional team is crucial. We’re honoured that you chose Debt Rescue to walk this journey with you, and we’re glad to know that the process has brought you reassurance rather than stress.

Thank you for your trust in Vicky and in Debt Rescue, and also for reminding others that taking control through debt review is a powerful, positive step.

Rated 5 out of 5 stars

Great service to start the process.

Great service to start the process. No phone calls necessary which I prefer to share information. Signing process easy. Let's see how it goes with paying off the process.

Huge kudos to Greg for the amazing service.

23 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Stefan!

We’re really glad to hear that the start of your process was smooth, convenient, and aligned with how you prefer to communicate. It’s great to know that the signing steps were easy and that Greg provided amazing service throughout.

Thank you for your trust in Greg and in Debt Rescue. We look forward to supporting you on the journey ahead!

Rated 5 out of 5 stars

Excellent service - very satisfied customer

Good day, my name is Chris and I contacted Debt Rescue to help me solve my financial problems.
Vicky answered the phone and in my contact with her, I very quickly realized that she is phenomenal. She was very friendly and very professional. She knows what she is doing and her service was superbly fast and when asked a question, she replied within a minute.
I will recommend Debt Rescue over and over to anyone and everyone.

21 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Chris!

We’re truly delighted to hear how positive your experience was and that Vicky made such a strong impression with her friendliness, professionalism, and incredibly quick responses. It’s wonderful to know you felt supported and well taken care of throughout the process.
Your recommendation means a great deal to us.

Thank you for trusting Vicky and Debt Rescue!

Rated 4 out of 5 stars

Zane was very helpful and professional

Zane was very helpful and professional

20 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Thokozile!

We’re really glad to hear that Zane assisted you with such professionalism and helpfulness. She’ll truly appreciate your kind words.

Thank you for choosing and trusting Debt Rescue!

Rated 5 out of 5 stars

Angelene is the best

Angelene was very polite and professional. She helped me in every possible way and was very friendly. Thank you Angelene

21 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much for your wonderful feedback!

We’re delighted to hear that Angelene assisted you with such professionalism, friendliness, and care. She’ll be very happy to know her support made a positive difference in your experience.

We truly appreciate your trust in Angelene and in Debt Rescue!

Rated 5 out of 5 stars

MEMORY IS A VERY HELPFUL PERSON WHO WALKS THAT XTRA MILE TO HELP YOU, THNX MEMORYS

MEMORY IS A VERY SOFT KIND PERSON WHO KNOWS HER JOB AND MORE FROM THAT I DISCOVERED HER ALL MY PROBLEMS WAS SOLVED WHEN SHE PROMSE TO LOOK INTO THE PROBLEM SHE DOES YOU WONT MAKE A MISTAKE IF YOU CHOOSE HER, SHES ALMOST LIKE A FRIEND TO ME, THSNK YOU MEMORY FOR ALL THAT YOU DONE FOR ME ITS MOST APPRECIATED

21 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Carlina!

We’re truly touched by your beautiful message. It’s wonderful to hear how Memory’s kindness, dedication, and willingness to go the extra mile have made such a meaningful difference for you. Her reliability and caring nature really do make her feel like a friend to many of the clients she helps.

We deeply appreciate your trust in Memory and in Debt Rescue. Thank you for sharing your heartfelt feedback!

Rated 5 out of 5 stars

From the first day I’ve had a great…

From the first day I’ve had a great experience all thanks to Angelene

21 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Katlego!

We’re really glad to hear that your experience has been great from day one and that Angelene made such a positive impact. She’ll be delighted to know her support has meant so much to you.

We truly appreciate your feedback and your trust in Debt Rescue!

Rated 5 out of 5 stars

Memory is truly amazing

Memory is truly amazing - goes far and beyond to assist her clients and always makes you feel at ease :) Helped me seattle a query I had and ensured that I received feedback along every step.

18 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Mckaylin!

We’re delighted to hear that Memory went above and beyond to assist you and kept you updated every step of the way. It’s wonderful to know she helped put you at ease throughout the process.

We truly appreciate your kind words and your trust in Memory and Debt Rescue!

Rated 5 out of 5 stars

Angelene really made this process so…

Angelene really made this process so easy for me. She not only was understanding but was very kind as well, she made me feel so comfortable and not at all ashamed or embarrassed. She is absolutely wonderful 10/10 would recommend !

Carla JvR

20 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Carla!

We’re truly glad to hear that Angelene made the process easy, comfortable, and judgement-free for you. Her kindness and understanding are a big part of what we strive to offer every client, and she’ll be so happy to know she made such a positive impact.

We really appreciate your wonderful feedback and your recommendation . Thank you for trusting Angelene and Debt Rescue!

Rated 5 out of 5 stars

Good morning

Good morning, Lebo was very amazing with her service and everything was smooth run from start to finish

19 November 2025
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Thank you so much, Dilshaad!

We’re really glad to hear that everything went smoothly from start to finish and that Lebo provided such amazing service. She’ll be so happy to know her support made your experience a positive one.

We truly appreciate your feedback and your trust in Debt Rescue!

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