Bommel Wonen Reviews 

20,201
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We purchased a shoes cabinet, specifically the: Schoenenkast Shoes - 5 vakken - metaal Beige. I cannot express enough with words how pleased and happy we are with it! It came within 2 days, it didn't... See more

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Rated 4 out of 5 stars

We ordered two chairs which are very beautiful, sturdy, quality material and very well made. We were, however, very surprised to find a huge box on our doorstep…just simply left outside our front door... See more

Company replied

Rated 5 out of 5 stars

JORDY AND MIKE WHERE VERY POLITE AND FRIENDLY. THEY WORKED CAREFULLY AND SAFELY WHEN LOADING IN OUR NEW FURNITURE. GAVE GOOD TIPS ON HOW MANAGE THE SOFAS AGAIN FOR OUR UPCOMING MOVE. ALOS OVERALL EXP... See more

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Rated 5 out of 5 stars

We returned to the store 3 times to select our sofa - they were nice and helpful every single time. Also helped selecting the extras, got some advice about size and colour, and they also let us take s... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Bommel Wonen maakt het voor je! De producten van Bommel Wonen zijn uniek in de wereld. Bommel Wonen ontwerpt en produceert namelijk zelf haar meubelen. Van boom tot product, Bommel Wonen heeft controle over het gehele productieproces. Met diverse eigen fabrieken in het buitenland en een meubelmakerij in Nederland kan Bommel Wonen echt alles voor je maken. Heb je een mooi meubel gezien, maar wil je liever deuren in plaats van laden of andere grepen? Bijna alles kan! De eiken series zijn zonder meerprijs in diverse kleuren leverbaar. Nieuwsgierig geworden naar de meubelen van Bommel Wonen? Bekijk op je gemak de website of kom de meubelen in een van de filialen bekijken en in het echt beleven. De medewerkers van Bommel Wonen kunnen alle mogelijkheden laten zien en adviseren je graag.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,201)

924 reviews in the last 12 months

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Rated 2 out of 5 stars

Sofa repair

The Sofia we bought was fine, As they were some stains and the cushion was not good we requeted DwBommel to check and fix. The Person who came to clean and Add extra cushion material was keep complaining and we are not happy about it.

30 August 2021
Bommel Wonen logo

Reply from Bommel Wonen

Goodmorning,

How unfortunate, have you tried contacting us again? Maybe we can help you.

https://www.debommelmeubelen.nl/serviceformulier/

Kind regards,
Meike

Rated 5 out of 5 stars

Review of our Purchase at De Bommel

Review of our Purchase at De Bommel - Rotterdam

Absolutely thrilled with the book case / room divider Orlando. Fantastic Quality, did not expect anything less. We have een purchasing our furniture with Bommel for a few years now and quality is very important. De Bommel is a little more expensive than other shops but quality is expensive. We are now busy saving for our next purchase at de Bommel. Our Home is beginning to look rather nice and we feel very comfortable. We are very proud of our home and very happy with our De Bommel Purchases.

2 August 2021
Rated 5 out of 5 stars

Really good service

Really good service .
Everting was well planned and executed accordingly . really happy with the staff there too . Desley helped us very efficiently .

19 July 2021
Rated 4 out of 5 stars

Happy customer

The assistants in the shop were really helpful and advise us in the selection of color for the wood.
What shocked us were the delivery times. We will have to wait too long (4months) to get the pieces we bought.

10 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

The best service in the Nederland, very friendly staff and they are so professional and helpful as well.
The delivery timing is extremely accurate and the quality is amazing.
Highly recommend this lovely store.

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Went to the Amsterdam store and was…

Went to the Amsterdam store and was helped by Djordi when my wife and I entered the store. We were looking for a couch, but ended up buy a lot more. Djordi is very helpful, energetic and with a lot of ideas. He spent 3 hours with us answering all our questions, and showing us everything they had in stock. Highly recommend De Bommel and especially Djordi!

23 June 2021
Unprompted review
Rated 1 out of 5 stars

100 years delivery for 4 chairs.

Don’t order, unless you are willing to wait 14-15 weeks for a delivery. And i am not talking about something big, like a couch, i am talking about 4 poor chairs. Ordered in the beginning of March and still didn’t receive anything, not even a confirmation of “order being prepared”.
Besides, going to the Utrecht shop was really a bad experience. They were not willing to help and besides they treat you with sarcasm. Really not recommend.

31 May 2021
Unprompted review
Bommel Wonen logo

Reply from Bommel Wonen

Dear Amelia,

Although your dissapointment is completely understandable it is a frustration we both share. Throughout the furniture industry there have been major delays in both production as wel as in the logistical chain.

Unfortunately we are not able to influence this phenomenom and it is likely to remain that way for a few months to come.

I am sorry to read that your experience was not that positive. Our goal is to provide our customers with an great experience from purchase until delivery and from your feedback it is clear we have some work yet to do.

If you would like to receive an update on your order status please mail me your order data (matthijs@debommel.com) and I will personally contact you with the latest news.

Kind regards,

Matthijs
De Bommel Meubelen

Rated 5 out of 5 stars

Helpful staff, great advice and high quality furniture

My boyfriend and I visited De Bommel Meubelen in Amsterdam to find new dining chairs. We were immediately approached by Merel who answered all of our questions and gave us great advice (in English!). We already had a good idea of what we wanted, so with Merels help we decided to buy our new chairs the same day. Would definitely recommend.

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Everything was easy

Everything was easy. Staff super friendly and knowledgeable. Definitely a place with plenty of good choices. Will use in the future

28 April 2021
Rated 5 out of 5 stars

Wonderful experience from beginning to end

From the beginning of our experience we were so happy with our choice and made to feel so at ease.
We went to the furniture mall at Bijlmer Arena and after a few shops we went into De Bommel and Branca was so welcoming straight away. She said explained that any item we want can be made to our requirements and if we need anything to let her know. After this we continued to other stores so that we could see what else was available but no shop or indeed sales assistant made us feel like we were welcome or valued so we went back to De Bommel because of Branca and also the furniture that we had seen was more to our taste.
She went through every step with us (in English) and the process was so pleasant and smooth.
That same evening, she contacted us immediately to inform of a mistake which we appreciated!
We had such a wonderful experience and now that our furniture is here our house feels more like a home.
Thank you

17 December 2020
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. 48 h before delivery I tried to change appointment and the customer service refused to help. Finally my son missed class to stay at home for the delivery. I will never ever buy anything else here

9 November 2020
Bommel Wonen logo

Reply from Bommel Wonen

Dear Mercedes,

I am sorry to hear that the communication with out planning department did not work out that well. Unfortunately the delivery routes are relatively long and it is not always possible to accomodate changes at short notice. We try to facilitate our customers as much as possible and we apologize that this ended up being a dissapointing experience. This obviously not our objective and we will try to improve on that.

Despite the delivery issue we hope you enjoy your new chair.

Kind regards,

Matthijs
De Bommel Meubelen

Rated 4 out of 5 stars

Very happy with the items we purchased, delivery not so much

Very happy with the items we purchased. However, we did need to wait a long time for both the chairs (despite being told that they are on stock) and the sofa.
There were incidences of miscommunication, we were told that our sofa (ordered in Aug) will be delivered at the end of Oct, then was emailed to be informed that an additional 3 weeks of waiting is needed due to COVID.

But then, when the dining chairs were delivered mid-Oct, the sofa was delivered as well. Since it was so large, we needed to remove the front window to get it in, this was a major inconvenience.
Moreover, the delivery men did not wait for this to take place and therefore what we were promised and what we paid for 70EUR delivery and unpackaging and removal of package material... none of them happened, just the delivery. We had to unwrap and take an extra ride a dump to discard all the packaging material. Ok, service but really 70EUR for this...? I am not sure this was a good deal overall.

9 November 2020

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