Bommel Wonen Reviews 

Alex and Peter arrived on time, assembled everything very fast and were nothing but very respectful. I barely even noticed their presence as they left everything clean and made almost no noise. I was very happy with my experience

I had a nice experience right from selecting the sofa to the delivery and assembly. The store person helped us in customising the sofa with the desired size, firmness and fabric.
The sofa was delivered and assembled by two gentlemen Peter and Steven. It was assembled as per our preference and they also helped us in moving our old sofa to the shed.

Peter and Alex delivered the sofa en perfect condition and they assembled it very quickly

My order was delivered a few weeks earlier than the original date and I am very happy about that.
Also everything went very smoothly on the delivery day. Peter and Alex were very good, fast and easy to communicate.
Very good experience.

De levering van de bank door Peter en Alex is uitermate correct uitgevoerd. Hij is netjes in elkaar gezet en alle verpakkingen weer meegenomen. Erg vriendelijke heren.

Marlinda was very helpful and she explained every detail very clearly. Despite of long lead times versus other stores, I am convinced to select De Bommel for my sofa, dinner table, carpet and all chairs due to her detailed explanations.

My girlfriend and I bought a sofa called ‘Hoekbank Rosabella’ at the Bommel shop in Utrecht. The seller at the time was very friendly and eager to help us out with the purchase. We’ve explained that we’re living in an apartment at the third floor, that the elevator won’t fit the couch and that the staircase is quite tight and up. He assured us this wouldn’t be a problem, since the delivery/transport company would manage to bring it up manually. So far so good.

Trying to contact the customer service to plan a delivery date was difficult. When calling their number, it took several attempts of over half an hour waiting time to even just get an answer. They have a customer chat on the website, which only allows you to pose one question and then the chat turns off. I tried to warn them that there are some road and construction works going on in front of the apartment, so I’ve provided them a full explanation and street map for the delivery service for an easy going delivery.

The day of the delivery itself: the drivers (Alex and Peter) haven’t received any plan nor map, so they had to call me for me te be able to tell them which direction to go to. Once arrived, and unloading the couch, it was mission impossible for the transporters to get the couch up via the staircase. Seems like there was no proper communication between the seller and the transporters. Also, while purchasing the couch the seller told us that this couch would be a light one, so therefore it wouldn’t be a problem to lift it up. This was everything except the case. We were with the three of us, and even then we struggled big times. After realising we couldn’t get it up, we were extremely lucky that someone rented a moving elevator, which we gratefully were able to use to get the couch up. I want to thank the delivery guys for all the patient and effort that they’ve put in to try and find a feasible solution, and to make it happen in the end. They truly were the best!

Therefore:
Transport company (more specifically Alex and Peter) 10/10
Furniture shop 6/10

Ordered few pieces of furniture in June, got some in July, then had to wait as one item was not on stock, and never received last item.
No replies from customer service, they hold my prepayment and don't reply to my emails. I had to go to the shop 2 times to pass message to them, only then they reply briefly and disappear again for weeks. Still waiting for my money....

In the shop I was explained they have issues with the system, so I would not recommend to order form this place if neither systems, nor people can handle orders and communicate back with their customer.

Maybe wait a few months and see if they fix it, as need to say a few positive things about quality of furniture , stuff in the shop that is very helpful and delivery guys who are also nice and supportive.

But everything else in between is a nightmare. Don't waste your energy and time until they solve all problems.

We bought our dream couch thanks to De Bommel Utrecht and Ms. Gaye. She was super helpful, understanding, and creative about not only the couch itself, but also with surroundings of it. Veel Bedankt!

Delivery in time. Quality is good)

Very efficient service and collaborative staff that came to assemble the coach.
They kindly helped to take out the old coach

We hadden meerdere keer bij de winkel in Utrecht meubelen gekocht en dat ging prima. Dus dacht dat het veilig was ook om de webshop te bestellen. In augustus heb ik 2 stoelen besteld bij de webshop met OrdernummerV24064045. Levering zou om week 35 gebeuren - week 35 niks gebeurt. Na contact met klantservice geïnformeerd dat week 41 zou worden. Geen informatie, geen updates, 6 weeken later em ook geen sorry zeggen. Nu zijn wij in eind van week 41- geen informatie em geen seintje van de stoelen. En geen klantservice beschikbaar. Ik wil mijn geld terug.

Reactie naar antwoord: it's not "vervelend", it's just incompetent. If someone had picked up the phone from the beginning and explained the situation I'd be much more understanding. Your answer is also meaningless if you don't have a time. What does "shortly" mean to you? Matter of days? Weeks? I can't make a decision without knowing. So let's say you have 1 more week and if the chairs are not in my leaving room by next Thursday, I do really want my money back. It's a shame as we've been shopping at your store for over 10 years. But if you can't manage a webshop you really shouldn't have one. Congrats on losing a customer.

I received my furniture 1 month later than they told me.

Highly recommended. We bought a sofa, dining table and chairs.
The shop experience was pleasant because Anouk helped us showing all options, explaining details and also helping with the color matching.
Boh The design and quality of items is great and we found exactly the pieces we liked.

CAREFUL!

They promise you a delivery time and then when it is 10 (TEN) weeks delayed they don't offer any alternative solution other than "you can cancel your order if you want"

Very unprofessional and not at all customer centric company. Also their custommer support is very bad., sent an email with no answer, called and the girl on the phone was completely uninterested in finding a solution other than for me to cancel the order so that they don't have the problem anymore.

We returned to the store 3 times to select our sofa - they were nice and helpful every single time. Also helped selecting the extras, got some advice about size and colour, and they also let us take some colour samples home to see in the proper environment. When we were ordering, we discussed every step, they were patient and friendly all along. It took a couple of weeks to custom made the sofa (as we were informed), but worth the wait. The delivery was on time, nice friendly guys put everything together and cleaned up after themselves.

Had a very good experience so far with De Bommel in terms of living room furniture.

Wesley and Dirk delivered and installed sofa and the coffee table. Very friendly guys and the best delivery team.

The service staff supported me in a very extensive and friendly way to find the right configuration for me.
Also the delivery team spend a lot of effort to put the furniture in place.
Thanks a lot