I am a customer of DCW/Suez and have been dealing with Brett Sinclair who has been nothing but helpful in my request. Our job was not straightforward and involved a difficult delivery and colle... See more
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Rarely ever collect my rubbish and I have to pay shift it to collect, they just keep sending bills for nothing?? Thanks for geting in touch to tell me missing almost half of my collections is well w... See more
Company replied
5 star service. Customer services are efficient, always very helpful and pleasant. A reliable and no fuss service . DCW keep the customer well informed if ther are any unforseen changes to the collect... See more
Changed bin to one with different lock. Didn’t leave new keys. Issue on going for several months. Still not resolved. Have taken hours of my time
Company replied
Company details
Information provided by various external sources
At DCW, we specialise in the collection, processing, recycling and disposal of commercial waste for companies of all sizes in this part of the United Kingdom. Since 1989, we have provided tailored waste management solutions to numerous local concerns and look forward to continuing to serve the business community in Exeter and the surrounding area in the years to come. Our service area covers Devon along with bordering areas of Somerset and Cornwall so wherever you are in this corner of the UK, please do not hesitate to call and speak to us about our rubbish removal services whenever convenient. With our Zero to Landfill policy, you can rest assured that your commercial waste will be disposed of in the most environmentally friendly manner possible – at a local recycling centre where possible – when dealing with DCW. For more information on the range of waste management services that we provide, call us today to speak to a member of our team. We will capture your individual requirements before providing you with a detailed quotation for the commercial waste services that will benefit your organisation.
Contact info
Enviro Hub, EX2 8NU, Exeter, United Kingdom
- 01392 361300
- sales@dcw.co.uk
- www.dcw.co.uk
2.7
Poor
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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5 star service
5 star service. Customer services are efficient, always very helpful and pleasant. A reliable and no fuss service . DCW keep the customer well informed if ther are any unforseen changes to the collections. Collection staff respectful of our site and nice chaps
28 May 2024
Unprompted review
Dangerous, Disrespectful. Disappointing
On January 25th I had the misfortune of meeting one of the DCW lorries at roadworks clearly marked MERGE IN TURN.
The work’s lorry was the second vehicle that should have let me merge toward the Devon Motel. The DCW driver was dangerous. He was two vehicles behind me when the ‘merge in turn’ was apparent but instead he aggressively drove his lorry so that my car was forced into the dead end point of the traffic cones.
I took the trouble of a detour into their Marsh Barton depot where the driver made a speedy exit from his vehicle.
On my taking a photograph of the number plate the passenger approached me aggressively addressing me inappropriately as 'love' and asked me what my problem was. He went on to ask if I knew what a contra flow system meant ? There wasn’t a contra flow system !
At this point a duty manager appeared and said that he would look at the driver’s dash camera and deal with the employee.
I took more time to message the company through their website asking that they confirm that the incident had actually been dealt with.
I received an automated ‘message saying:
’Thanks for contacting us! We will get in touch with you shortly’.
I’ve heard nothing.
Dangerous, disrespectful and disappointing has been my experience of this company; not professional behaviour.
25 January 2024
Unprompted review
Met refuse lorry on a farm…
Had a refuse lorry come onto a farm where I was working and well beware folks the passenger with his clipboard was very aggressive. Don't leave things in there way as they will just drive over what ever it is without a care. Luckily no one was injured on this occasion.
9 August 2023
Unprompted review
Reply from Devon Contract Waste Ltd
Hi Rick, please can you contact our office immediately at emily@dcw.co.uk or call 01392 361300 with some more information about where this occured so that we can investigate this incident as a matter of urgency?
We take incidents like this very seriously and endeavor to get to the bottom of this as soon as possible. We have a number of trucks on the road so we will need some more information to narrow this down.
Thank you,
Emily
Business Manager
DCW
Emily@dcw.co.uk
01392 361300
Do not use, rip off!
Offered what looked like a competitive service via CheaperWaste but has proceeded to continually charge extremely dubious excess weight charges without any evidence. Doesn’t even bother to differentiate bin types and rarely sticks to scheduled pick up days. Avoid like the plague!!!
4 August 2021
Unprompted review
Reply from Devon Contract Waste Ltd
Dear Chris, your contract was with CheaperWaste Ltd not DCW - therefore you need to take this issue up with them please.
We would really appreciate if you would remove this review as it isn't a fair reflection of our company, CheaperWaste are a totally separate business to us. Thank you
Lovely company to work with.
Lovely company to work with.
Always deal with enquiries quickly and effectively. Would always recommend them and they give excellent customer service.
24 September 2020
Unprompted review
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