DBZBEDS LTD Reviews 42

Great bed good customer service

Wonderful experience bought a few beds off this company . Amazing quality for the money . Communications good delivery fast very happy would recommend

I recently purchased a bed from DBZ Beds Ltd, and I can honestly say it was one of the best customer experiences I’ve had in a long time. From the moment I placed my order, the communication was clear, friendly, and reassuring. I was kept updated throughout the process, and the delivery was not only on time but handled with great care.

What truly stood out to me was the level of service upon arrival. The delivery team was professional, polite, and incredibly helpful. Instead of simply dropping the bed off at the door, they went above and beyond by bringing everything inside and ensuring all the parts were present and undamaged.

The highlight of the entire experience was that the person who delivered my bed even helped me assemble it—completely free of charge. This wasn’t something I expected at all, and it made such a difference. Their willingness to help, combined with their efficiency and skill, turned what could have been a stressful task into an effortless one.

The bed itself is excellent quality, sturdy, and exactly as described. I’m extremely happy with my purchase and the outstanding service I received. I would highly recommend DBZ Beds Ltd to anyone looking for great products and exceptional customer care.

Fabulous bed, for the money you can't go wrong. I found the company very helpful, I messaged them a couple of times and each time they got straight back to me. I would certainly recommend this company. The delivery team kept me informed, once my delivery was booked in, it arrived the next morning, they arrived well within the time slot I was given, the 2 young guy's were very polite & professional. I'm very happy.

Awaiting delivery, phone line cuts off the call. Be interesting if this bed actually arrives as 7 days in a nothing, no very good experience at all.
Edit: after looking through Google to find the industrial state I managed to get a mobile number, called the number to chase up, and within 24 hours bed was delivered, however if I had not done this would I have got the bed so soon.
Bed is now delivered and men were very polite and professional.

My base is being fulfilled by Amazon and the problems were created by Amazon.

Have spoken with manufacturer anthey fully understood, we're perfectly polite and would be happier to deal with them direct in the future.

Very affordable and very good quality mattress. Very comfortable which for the price, I wasn’t expecting. Would buy from again in the future and would definitely recommend to anyone .

Thank you very much for the phone call guidance. The quality of the bed is very good

The product arrived sooner than I had expected which I am grateful for since my old mattress was causing some back problems for me. The new mattress I ordered was perfect and comfy and allows me to get an actual good nights sleep. I'll be sure to order again once any of the other mattress's at home wears down.

Great customer service and communication bought this mattress on behalf of a friend, and they are very happy and pleased with their purchase . Great quality for the price, service was above and beyond dbz beds even arranged the delivery date to fit in with my friends schedule ,and the delivery driver called to give us a time of arrival. Very impressed with the service from this seller and would recommend them.

Amazing service bed well packed..kept upto date will delivery Information and bed arrived 3 hours earlier than expected..definitely recommend and would definitely use again

Great product helpful delivery driver helped me put it inside my flat their employees are dedicated and helpful and friendly very courteous service highly recommended from the tracking to the end this company I would definitely recommend very efficient

Tried to cancel order for bed and mattress ordered on Amazon. Getting unwanted calls and texts saying I have no right to this?
This company are clearly cowardly cowboys with their threats. I’m waiting on Amazon to review their actions.
PLEASE avoid this Company

Brought a bed from this company on Amazon. Delivery date came and went and no bed. Called them to be told I should just know that amazons delivery date isn’t right and that I would get the bed three days later. Still no bed three days later. Called to be told it would be here in another 4 days. Cancelled and got my money back . Refunding quickly was the only thing they got right. The male I spoke to on each occasion was extremely rude and has not customer service skills. I had to hang up on him twice due to his rudeness. I did a 1 star review on Amazon due this. Since then I have been called by an Asian sounding male three further times to try and get me to change the review, each time being rude. On the third occasion he forgot to block his number. They have breached GDPR by keeping my details and show a course of conduct amounting to harassment. I would not touch this company.

If they comment below that they have resolved any of this, they cannot. Any further communication from them will lead to me creating a police report and reporting the breach of GDPR. Had they have not continued to harass me I would not have bothered to leave a review here. Yet here we are. Be warned.

To note, the only delivery rejected would have been the last date given at which point it was rejected due to multiple dates being previously given and the poor service. No other delivery was attempted. And on four separate occasions I had asked for my details to be removed.

25/10/2024 - company have yet again edited there comment and for some reason now threatening debt recovery. There is no debt. Transaction was cancelled, no bed delivered. I stand by my feedback. And note further similar incidents on trust pilot.

Now the 16/02/2025 _ this business continues to make regular updates to their comment disputing my facts. My facts remain true and no amount of bullying and lying will make me change my review.

18/07/2025 - DBZ beds have now edited their reply again. This time saying they have no details of me being a customer. I have the emails and screenshots saved to show i was.

9th April 2026
DBZ beds continue to edit their reply. Bullying will not make me remove this. Stay away from this company. I have your texts and messages screenshot. I cam prove the sale and comments

Monday 4th may 2026- they have changed their update again! None of those updates are true. If Trust pilot would like to see the history of contact from DBZ, I have the text messages saved and Amazon history. Nice try though. You need to stop updating, it just makes your company look worse. It would have been far more professional to admit the original issue and apologise. I have now formally complained to Trust pilot and provided them with buy history. They need to be aware you are now lying about them too. They have not made any contact with me and there is no investigation.

Absolutely amazing customer service. We had an issue with Amazon when ordering so we emailed these guys and spoke to someone called Mohammed. He went above and beyond to help us with an issue that wasn’t even his fault! Delivery was great also. I was expecting a low quality mattress as the bed and mattress together was a very good price but I was shocked when it arrived and it was amazing quality! I will absolutely use these again.

Ordered a Double Bed for a short let rental property. Good Service, Great price and a very comfy bed

Amazing service from start to finish.
My bed is amazing and the mattress is so comfortable (Pillow top) great firmness.
Thank you DBZ Beds

Really pleased with king size bed I purchased , was easy to assemble and looks great. Good communication and a big thankyou to the delivery guys who carried it upstairs very kind and friendly. Thankyou will definitely buy from you again 😀