The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more
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Company details
Written by the company
Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.
Contact info
United States
- service@dbackdrop.com
- www.dbackdrop.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 week
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Quality
Love the fabric, but the color prints are dull and dark. Rod pocket sewn so tight it takes 20 minutes or more for 2 people to push on 3" pipe. This was Experience with the last 2 purchased at the same time, Shipping was quicker than expected.
The backdrop is lovely and good…
The backdrop is lovely and good quality. Looking forward to taking our family picture with the backdrop.
If I could give 0 stars I would
If I could give 0 stars I would. This was a very misleading advertisement of a product. A scam some could say. One would most certainly be under the impression that they were receiving an actual macrame backdrop, however, what was received was essentially a microfiber shower curtain with a picture of a macrame backdrop on it. Of course since it was “custom order”, as you specify what size backdrop you want, they typically don’t refund. I was at least able to get a partial refund, but still can’t believe I got scammed out of $55.
You have great customer service and the…
You have great customer service and the option to do custom sizing and graphics is just great. I work at a theater, and we have used your drops in three productions with terrific results!
Delivery was very prompt and my queries…
Delivery was very prompt and my queries were answered to my satisfaction
Never recieved.
Never recieved.
Poor communication.
Email only.
Would have liked to speak with human.
Extremely Dissatisfied With My Order…
Extremely Dissatisfied With My Order Experience
I would never order from this company again. I placed a rush order on August 20 for a backdrop, clearly noting that I had an event and needed the item within 6–8 days. That was the reason I paid for a rush order.
Today is September 10, and I still have not received my order. My event has already passed, and the item is now useless to me. This experience has been extremely disappointing, and I am not a happy customer at all.

Reply from Dbackdrop
Worst customer service.
Unfortunately is one Star because there’s no zero stars. I had purchased backdrop before, same address, same name. I never received my backdrop because they THEY put the wrong name and the wrong address. No backdrop send to me, no money back.
Great product but tracking did not…
Great product but tracking did not work. Was given 2 different tracking numbers. Took 3 weeks to get my purchase. A $20 shipping charge on a small light envelope was to high. Might rethink using USPS as your shipping choice. Hope this is helpful.
Great website
Great website! Selecting my purchase was very easy. My backdrop was delivered on time.
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