Dbackdrop Reviews 

434
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the materials, noting that the fabric has a nice weight, hangs perfectly, and produces crisp, vibrant photos for various events. Buyers also appreciate the straightforward online ordering experience, beautiful visual results, and helpful support teams that quickly resolve questions. However, some people mentioned that shipping and delivery processes can occasionally take longer than expected or experience minor tracking delays. Some reviewers were not happy with unexpected print discrepancies, noting occasional color differences or designs that looked darker than anticipated compared to website pictures.

What people talk about most

Product

Users describe ambiguous feelings about the product, as while many reviewers praised the vibrant colors,... See more

Quality

Consumers find quality to be positive, highlighting crisp images, vibrant colors, and durable materials that... See more

Order

Customers had ambiguous experiences with order processes, noting that online ordering was easy and products... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping and timely... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the efficient support, amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 4 out of 5 stars

The final product is great but it came after the event! This is the second time that I pay express shipping fees but between the printing and the expedition, a delay occurs! Otherwise great product!

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

I was looking for a high quality decoration for a high school dance. The plastic backdrops just were not giving me the elevated look I wanted. I cannot even begin to explain what a beautiful backdrop... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.0

Great

TrustScore 4 out of 5

434 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(434)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quality

Love the fabric, but the color prints are dull and dark. Rod pocket sewn so tight it takes 20 minutes or more for 2 people to push on 3" pipe. This was Experience with the last 2 purchased at the same time, Shipping was quicker than expected.

18 October 2025
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. This was a very misleading advertisement of a product. A scam some could say. One would most certainly be under the impression that they were receiving an actual macrame backdrop, however, what was received was essentially a microfiber shower curtain with a picture of a macrame backdrop on it. Of course since it was “custom order”, as you specify what size backdrop you want, they typically don’t refund. I was at least able to get a partial refund, but still can’t believe I got scammed out of $55.

21 September 2025
Rated 3 out of 5 stars

It's good

It's good, but it's not great! A bit dull, not very bright and detailed?

22 September 2025
Rated 1 out of 5 stars

Extremely Dissatisfied With My Order…

Extremely Dissatisfied With My Order Experience

I would never order from this company again. I placed a rush order on August 20 for a backdrop, clearly noting that I had an event and needed the item within 6–8 days. That was the reason I paid for a rush order.

Today is September 10, and I still have not received my order. My event has already passed, and the item is now useless to me. This experience has been extremely disappointing, and I am not a happy customer at all.

20 August 2025
Unprompted review
Dbackdrop logo

Reply from Dbackdrop

Hello,
I am very sorry that I have caused you so many problems and inconvenience. We contacted you and will solve it soon.

Rated 1 out of 5 stars

Worst customer service.

Unfortunately is one Star because there’s no zero stars. I had purchased backdrop before, same address, same name. I never received my backdrop because they THEY put the wrong name and the wrong address. No backdrop send to me, no money back.

18 August 2025
Rated 3 out of 5 stars

Great product but tracking did not…

Great product but tracking did not work. Was given 2 different tracking numbers. Took 3 weeks to get my purchase. A $20 shipping charge on a small light envelope was to high. Might rethink using USPS as your shipping choice. Hope this is helpful.

22 August 2025

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