Got to hotel and room booked not available so put into a nasty room instead, staff clearly didn’t care! Very surprising. How can rooms be offered if they are not actually available? Obviously hotels a... See more
Company replied
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See what reviewers are saying
Quick easy booking Excellent hotel. Clean. Lovely message on mirror from staff. Cool. Lovely area for breakfast. Access to leisure club was awesome with swimming pool and Jacuzzi.
Company replied
Hotel was a nice and clean and exactly what I needed. A place to stay for 8 hours while I waited for the rest of my family to fly in from Australia (we were on different flights). Beats waiting around... See more
Company replied
Easy to book online a. Perfect room, very clean, as described with comfortable bed and very quiet. Breakfast selection ok although some items were nearly cold.
Company replied
Company details
Written by the company
At DayBreakHotels.com, we are disrupting the hotel industry, transforming how people experience luxury and convenience. We offer exclusive access to upscale hotel rooms and facilities during the day, providing our clients with an unparalleled blend of comfort and savings. Whether it's a business traveler seeking a tranquil space between meetings or leisure travelers indulging in 5-star amenities, we redefine hospitality. Established in 2013 in Italy, DayBreakHotels.com has rapidly expanded to 16 countries, partnering with over 4000 luxury hotels, including renowned chains like Marriott, Accor, Radisson, and Hilton.
Contact info
Via angelo Bargoni 8, 00153, Roma, Italy
- +390694504041
- info@daybreakhotels.com
- www.daybreakhotels.com
4.1
Great
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It did as promised I needed a room for…
It did as promised I needed a room for few hours and that's exactly what I got
Great room great views out the window, clean, there was running hot water always a bonus
Friendly staff, there were services on site I didn't get time to use ie food/drinks
18 September 2025
easy website to book
18 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely untrostworthy and unreliable
Absolutely untrostworthy service: I made a reservation which was confirmed to me, only to receive an email half an hour before the check-in that the reservation was canceled, apparently due to an overbooking of the hotel.
I had also made another reservation for the week after, which ahd been confirmed by Daybreak, and decided to check direclty with the hotel to make sure they had the reservation in their system. Well, they didn´t. Stay away from this website
In reply to the Daybreak´s reply, I can confirm that they are lying: Hotel Flemigs selection in Vienna confirmed to me that they have stopped their collaboration with Daybreak since more than 6 months, but they continue to offer this hotel on their website. If you don´t call this a scam, I am not sure what is.
10 September 2025
Unprompted review
Reply from DayBreakHotels
Dear Customer,
Thank you for sharing your feedback.
As explained by the colleague who handled your reservation, the first booking was cancelled at the hotel’s request due to overbooking, a situation we found inappropriate and for which we sincerely apologized.
Regarding the subsequent reservation, it was confirmed in our system. After contacting the hotel directly, it appears that you chose to cancel it yourself. We understand that the whole situation may have been confusing and frustrating, and we are truly sorry for the inconvenience.
Please be assured that we are always committed to providing a positive and reliable experience for all our customers across the countries in which we operate.
We remain available to assist you and help find the best solution for your future needs.
Kind regards,
DayBreakHotels Team
It was very easy to make the booking at…
It was very easy to make the booking at a very good price.
24 July 2025
Bad experience
I booked a daytime room in Best Western Plus Nice Cosy Hotel through BayBreakHotels.
I Received a confirmation from DayBreakHotels and everything looked good.
When checking into the hotel they could not find my reservation. I was told they do not cooperate with DayBreakHotels.
It was very confusing and left many questions.
Thank you for the answer. I hope you can sort it out with the hotel so that no one experiences the same in the future.
23 May 2025
Unprompted review
Reply from DayBreakHotels
Dear Customer,
Thank you for bringing this to our attention. We are truly sorry for the inconvenience you experienced upon check-in at the Best Western Plus Nice Cosy Hotel. We understand how confusing and frustrating this situation must have been, and we sincerely apologize for the trouble caused.
Please note that the hotel is regularly listed on our platform and has an active affiliation contract with DayBreakHotels. It appears that the front desk staff may not have been properly informed about our collaboration, which led to the confusion at check-in. We are currently investigating the matter directly with the hotel to clarify what went wrong and to ensure it does not happen again.
Should you require any further assistance, our customer support team is available every day from 8:00 AM to 10:00 PM (Italian time). We’ll be happy to help with any questions or further needs.
Once again, we apologize and remain at your disposal.
Kind regards,
DayBreakHotels Customer Support
Very prompt response and confirmation…
Very prompt response and confirmation of booking. No credit card details required in advance making booking details more secure.
24 April 2025
Simple to book
14 March 2025
The website is a complete scam
The website is a complete scam. I originally wrote this review over a year ago and I don't frequently check the e-mail account tied to my Trustpilot account.
I made a reservation at the Hampton Inn - Times Square South for arrival on 10/11/2023. I made that reservation on 8/25/2023 via the Daybreak website. I have the confirmation e-mail and confirmation that was issued. In early September I contacted the hotel to confirm the reservation. They had no record of any reservation in my name. I then contacted Daybreak hotels via their Whatsapp customer service number on 9/5/2023. On 9/6 I contacted them again as they had not responded. on 9/7/2023 I received a message stating they were checking with the hotel and would get right back to me. I am still waiting a year later.
I cancelled the reservation through Daybreak just to have something to show my credit card company if they ever tried to charge me. I booked a day room with a competing website and it was a lovely experience. Five minutes after receiving the competitor's confirmation I called the hotel and they had my booking.
Daybreak regularly tries (and does) remove bad reviews. Do not trust them. If they want to try removing this review I will post screen shots of eveything mentioned above (Daybreak confirmation and Whatsapp "service").
Don't book through this site if you actually want a hotel room when you arrive.
29 October 2023
Unprompted review
Reply from DayBreakHotels
Dear Customer, we appreciate the opportunity to clarify your experience.
Our records confirm that we processed your reservation request for the Hampton Inn - Times Square South and successfully sent it to the hotel. It’s possible that the hotel representative you spoke with was not fully informed about our reservation system, which can occasionally happen due to turnover or shifts in front desk staff.
Regarding your mention of charges, please note that you did not provide any payment details on our platform, making it impossible for us to have billed you. As a result, we find your accusation of fraud unfounded, as no charge could have been processed without your payment information. We are based in Italy, and we understand there may have been some delays in our assistance response time due to time zone differences. Nonetheless, we will be conducting an internal investigation to review and improve this process.
As for reviews, please note that we only request removal when the review is from a customer who did not book with us, as our focus is on maintaining genuine customer feedback.
Please feel free to reach out should you have any additional questions, our Customer Service team is available from 8:00 AM to 10:00 PM Italian time via phone, chat, and email.
I got a room for the day simply to…
I got a room for the day simply to unwind, and it was just great! The staff went above and above to make me feel at home, and the hotel itself was quite wonderful. I'll be returning shortly for another day trip! The only thing I regretted was leaving sooner.
28 September 2024
Unprompted review
Best day hotel experience.
Great coffee, great service, comfortable beds. Perfect for a recharge after the cruise and before the next flight.
18 September 2024
Impressed with the Business-Friendly Service
I had a business trip in the city and needed a room for a few hours to get work done. The booking process was easy, and everything was set up perfectly for a productive day. Couldn’t ask for more! The Wi-Fi was super-fast too, which was a big plus.
17 September 2024
This website looks like a scam
This website looks like a scam. The price shown are more cheaper than the one you will get at the check out. Customer service not reachable. Stay away.
30 August 2024
Unprompted review
Reply from DayBreakHotels
Dear Customer, we would like to personally address your concerns. First, please note that our Customer Service team is available daily from 8:00 AM to 10:00 PM (Italian time), as our offices are located in Italy.
Regarding pricing, each rate on our website clearly indicates whether additional fees, such as city taxes or other charges, may apply, as these are determined by the hotels. We are committed to ensuring full transparency in this matter.
Finally, we would like to clarify that, as of now, it appears you have not made a booking through our platform. In light of this, we are unsure how you reached the conclusion that our service is a scam. We are confident in the authenticity of our offerings and encourage you to contact us directly to provide further details about your experience.
I unfortunately had to cancel
I unfortunately had to cancel, but customer services showed great understanding of my partners illness, and I would have no hesitation in booking with you again!
22 August 2024
Reply from DayBreakHotels
Dear Customer, thank you for your kind feedback! We're glad we could assist and look forward to having you as our guest in the future!
This site is definitely a scam
This site is definitely a scam. They ask you for a credit card in case you don't show up for your reservation, while you are expected to pay separately at the hotel site. I made a reservation, but when I showed up, the hotel had no record of it. I tried to reach out to DayBreakHotels but their phone message said "We are unable to help you. Good bye." and they did not reply to my emails. Avoid this site at all costs!
23 August 2024
Unprompted review
Reply from DayBreakHotels
Dear Customer, we want to address your concerns thoroughly.
Our platform requires a credit card as a guarantee for certain reservations to cover potential no-shows or cancellations beyond the allowed period. This is a standard practice to secure bookings. However, please note that payment is always made directly at the hotel upon arrival. We have not charged your credit card, nor do we have any record of a reservation under your name through our platform. This prompts us to question how you have determined that our service is a scam, as we have no evidence of a booking associated with your details.
If you need further assistance, our Customer Service team is available from 8:00 AM to 10:00 PM Italian time via phone, chat, and email. We do not use automated messages to state that we cannot assist customers; if we are unavailable, we clearly indicate this.
Please contact us with more details about your experience so that we can verify what has been reported.
Everything you need good value for…
Everything you need good value for money free parking also
14 July 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review.
Customer service 5 stars
Hello there , this review is about the 5 star treatment regarding customer service in the unfortunate cancellation of the booking.
It was a very friendly experience,I will definitely repay by rebooking in future. Thankyou
20 June 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review. We look forward to having you with us again!
all wes good for my needs
15 May 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review.
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