Davies Group Ltd Reviews 

Mohamed was so nice and very helpful
Made sorting my order so easy

The service I got from Davies Group after initially logging my claim for the theft of my e-bike to final payout was professional, and most of all rapid. I would strongly recommend using Davies Group again. I was insured through Cycleplan, the insurer recommended by Halfords who I bought the bike from 2 years ago. I will make sure I use them again to insure my new cycle.

Very stream-lined, quick and simple process from start to finish.
Claimed some property damage- Consistent communication from the insurance, responded to any emails within 24 hours, compensated me for my claim within 24 hours of repair.
Thank you for your help!

I found the staff very helpful on the phone and with follow through.

So far so good. Ibrar, was very courteous and patient explaining everything about the claim in detail. I felt confident that he would deal with the claim. Hopefully the next part goes smoothly.

the team were really helpful and supportive during my claim

I initially spoke to Katy regarding my dishwasher replacement claim. She was very professional, pleasant and clear regarding the available options, linking the offered appliance to the list of preferences I had forwarded, agreeing I could take time to consider the options.
I rang back and spoke to Mohammad, again professional, clear and very pleasant, painstakingly checking every detail. He took time to check that every detail met with my expectations.
All in all an outstanding service, thank you!

Ibrar was very helpful , and confirmed a like for like replacement ( functions and size ) for my previously discontinued oven .

Swift response to original claim. Phoned company & Mohammed quickly & efficiently sorted out my requirements with no hassle at all. Very happy with the service I’ve received!!

What an awful company. My father had a massive stroke, my mother who's in her 70s has been getting the run around. emails numerous phone calls. We are now 4 months down the line.

Speed the claim was deal

Worst company ever had to deal with never again

My experience with Davies Group was excellent, Barbara Czerczak was fabulous with handling my case, I had trouble with form on line phoned up and had all forms sent out in post, there was no issues and received my insurance money within 5 working days, I will always use this company to insure my family holidays.

Zeshan Ahmed was extremely helpful. I have never used medical insurance because and so did not understand any of the steps, however he was able to explain each step and communicated greatly throughout. I am very grateful to have had his help!

Well handled and prompt but alas didn't get what I expected. Thank you anyway

Really good and quick service. I was paid out for my irreparable phone within two days at a really fair market price.

Simple missed port claim. We provided cruise invoice, stamped boarding passes and letter from P&O which allowed the claim to be processed and approved for payment in a few days. Very pleased with service and outcome.

AVOID AT ALL COSTS
AVOID AT ALL COSTS!

Made a claim on my cover in 2024 and am still receiving pathetic excuses years later.

I allowed their investigator to visit my home to conduct a recorded interview, and the investigator stated I was entitled to the payout over a year ago, but they still won't pay me.

Claim reference: 2895411

NEVER USE DAVIES GROUP FOR ANYTHING

After the initial complication of the actual claim form having an error on at Q10c. Once submitted and one contact telephone call required with a claims specialist, who was very professional and supportive, willing to spend time going through documents provided, my claim was settled very quick.

I would never recommend this insurance provider to anyone. They have been an absolute nightmare to deal with.

Even a straightforward claim takes around 30 days to process. During that time, important documents and statements can expire, leaving you without reimbursement. On top of that, it regularly takes them at least a week just to respond to a simple message.

What has been most frustrating is that the way they handled my claim did not even appear to follow the terms of my own insurance policy.

Overall, the claims process has been unnecessarily slow, stressful, and deeply disappointing. If you have a choice, I would strongly recommend staying away and choosing a different insurance provider.