David M Robinson Reviews 

3,215
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making every interaction pleasant and informative. The service is frequently described as first-class and seamless, ensuring a comfortable and pressure-free user experience. People appreciate the clear explanations and guidance provided during their purchase journey. Reviewers often highlight the outstanding customer service, noting that staff go above and beyond to assist and ensure complete satisfaction. Many express high overall satisfaction and a strong desire to return for future purchases, citing the welcoming atmosphere and excellent hospitality. This leads to a memorable and special experience for consumers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the first-class and... See more

Product

People report positive experiences with product, often highlighting the quality of the watches and jewelry,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I went to DMR to purchase a Rolex for myself. We met Alex who was wonderful. Whilst trying on a watch Alex offered to have my wife’s wedding and engagement rings cleaned and during this... See more

Rated 5 out of 5 stars

I had a great experience today with Luana at the Manchester store. First class service throughout. Made me feel very welcome, was very knowledgeable and open to questions without being pushy. Friendly... See more

Rated 5 out of 5 stars

Made to feel special from the start.I visited the store on Friday and met Millie, she was very helpful explaining how the watched worked, Millie also emailed me links for the watch, today I went back... See more

Company replied

Rated 5 out of 5 stars

First time I’ve been into a Rolex dealership,I’ve always thought they looked a bit intimidating.Well I was wrong,Ben Arnold at the Manchester branch couldn’t have been any better, he dealt with me on... See more

Company replied


Company details

  1. Jeweler

Written by the company

David M Robinson - British luxury jewellery designer & retailer of luxury watches from famous Swiss brands including Rolex, Patek Philippe, TUDOR, IWC Schaffhausen and TAG Heuer.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(3,215)

360 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service by Arousa

I had an excellent experience with DMR. From start to finish, the service was professional, knowledgeable, and genuinely customer-focused. Arousa took the time to answer all my questions and made the entire process smooth. I felt well looked after throughout and would highly recommend them to anyone looking for exceptional service and buying experience.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been dealing with the team at DMR…

I’ve been dealing with the team at DMR for over 25 years and the service has always been of the highest standards. The support provided and the expertise and aftercare is fantastic. Craig has always gone above and beyond to ensure I’ve been looked after and is a credit to the brand and the family that is DMR. Wouldn’t want to go elsewhere as there the best around.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company and…

I highly recommend this company and service, when I first started buying and higher end watches and jewellery some places looked you up and down and were not interested! DMR in Manchester and Craig were welcoming, knowledgeable and make you feel special with every visit and purchase. The service is extremely personal and I recommend them to anybody who in the market for watches and jewellery. I have now been a customer for over 6 years and won’t use anyone else. My latest purchases were from a watch from the Tudor boutique and bangle for the wife for Christmas. The service at both locations was second to none and speaking to all the staff is like speaking to friends.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

2nd To None.

I have been a loyal customer of David M Robinson for some years now both in the Altrincham Branch and more recently them central Manchester store. I’ve always found the service, knowledge and professionalism of all staff members to be of the highest calibre.
My most recent dealings were with “Arousa” at the Manchester location. What’s a credit to the company she Is is I must say.
I will continue to use DMR for All my jewellery and watch purchases simply because I trust the staff & the service. I never have to second-guess In regards to there customer sevice, professionalism and the companies Integrity.
Thankyou Arousa and the MCR team.
My wife was over the moon with her Xmas Gift this year. 🙏🏻

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Set Mel the impossible task........

Set Mel the impossible task of saving my christmas. No notice and awful insight into the requirement.
Did she step up. A week of pain, countless emails, one telephone call and she slammed it.
Very very happy

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful team

Wonderful team, knowledgeable about products my with a passion for what they do. Dealing with Arousa is an absolute pleasure. I look forward to visiting the Manchester store again soon!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

DMR have been my go to for years

DMR have been my go to for years

Used DMR for years and can never rate them highly enough. Incredible service and just as important, after service. A big mention to Arousa also who is impeccable at what she does and incredibly friendly. I now recommend her to anybody who asks me about my jewellery.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and trustworthy staff. Spent a lot of time with me offering advice and options leading to my purchase. Adam and Neil are a real credit to the store

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Asif at David M…

Fantastic service from Asif at David M Robinson. I purchased a stunning Rolex Datejust as a gift for my wife and the process from start to finish was perfect. I was kept well informed on timescales and the store was great to visit. Thank you for the level of professionalism throughout the process. Will certainly be a returning customer. Thanks.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

New purchase!

I recently bought my third watch through Tamara at David M Robinson. She is a delight! The customer service was fantastic, I was kept up to speed with everything and Tamara made the purchase feel truly special. Great job!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Tamara was and is amazing

Tamara was and is amazing, the hospitality when I’m in the store is exceptional and I always feel welcome whenever I’m popping in. We get each other so well which always makes me want to go again to see what else I can get, it’s honestly amazing !!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Recently visited DMR to purchase an…

Recently visited DMR to purchase an eternity ring for my wife. We were looked after by Tamara, who was nothing short of brilliant. Her knowledge, expertise and advice was amazing. Having considered several options, we are delighted with our choice and service provided. Thank you so much

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Made to feel special

When spending a lot of money, you want to have a rememberable experience. Tamara welcomed myself and my wife in to the shop and immediately made us feel welcome. She listened and new exactly what my wife was after. Tamara really knows her subject. We came back a year later because of this. I messaged Tamara who had moved to the city centre shop and straight away, sorted out our requirement and had it ready to purchase. We were again treated really well by the Altrincham staff. I would rate higher than 5 stars if I could. Thank you.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Engagement rings and wedding rings

Visited DMR for a remodel of a engagement ring. The girl who served us was amazing! And even better that she was a specialist in chocolate diamonds - which was the ring that needed a revamp! She was amazing from start to finish. I could not recommend Tamara enough! She communicated everything with my fiance and made the whole experience truly magical. We ended up going back to her for our wedding rings! Now, my mum even wants to get some jewellery, too. She is an absolute superstar! Thanks Tamara!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

We visited your store in Manchester to…

We visited your store in Manchester to purchase a watch. The service by your staff team was excellent very professional and knowledgeable of the products. Your staff member Ben Arnold was able to explain in detail and made it a memorable experience.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Faultless experience time after time.

I've been coming to Ben for nearly 5 years. In that time I've bought numerous watches for myself and my wife along with jewellery as well. We come all the way from Nottingham and make a weekend of it every time because it's such a great experience. Ben is a star and will be coming to him for many years to come!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at DMR…

We visited DMR showroom last week to collect a purchase. We were looked after by Mel who made the whole
experience feel very special. We were treated like “old friends “ rather
than just another customer, and were made to feel that our custom was truly valued.
Hannah, the store manager, had previously dealt with our order and again our experience was made to feel very special. DMR Manchester gives a very exceptional and personal service, all too often missing in current retail. I cannot recommend them enough for that “very special purchase “

27 December 2025
Unprompted review

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