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David Austin® Roses USA Reviews 

2,063
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the roses, which arrive healthy, well-packed, and thrive beautifully. People appreciate the seamless transactions, prompt delivery, and excellent communication, often receiving orders in great condition and at the right time for planting. Exceptional customer service is also highlighted, with representatives providing quick responses and readily offering replacements for any issues. However, some customers noted concerns about the initial plant condition, mentioning small size, puny appearance, or signs of black spot and yellow leaves upon arrival. A few others experienced slow or unresponsive customer service, shipping delays, or received mislabeled roses.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition of... See more

Order

People report positive experiences with their orders, with many reviewers consistently praising the quality... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely arrival of their orders and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The communication about my delivery was excellent. I appreciate knowing when my rose would arrive. That being said, the delivery guy left my rose sideways in the box. Not David Austin's fault! lol... See more

Company replied

Rated 4 out of 5 stars

Roses are beautiful, of course... Great catalogue and extensive website with detailed descriptions of each rose to assist in picking ones that will go where you want them: fragrance, size, habit, need... See more

Company replied

Rated 4 out of 5 stars

I have a full garden of David Austin roses. That being said, something seemed off this year. Bare root roses arrived later than usual, but they are thriving now. My potted rose arrived on time but se... See more

Company replied

Rated 5 out of 5 stars

Roses came in, in better than excellent condition. We followed all directions and were more than satisfied. I lost all my roses I purchased previously due to last years horrendous weather here. Have... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Plant Nursery

About David Austin® Roses USA

Written by the company

About us

Breeders of exquisite English roses since 1961.

For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens.



Why David Austin Roses?

What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…

It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business.It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.



With so many varieties to choose from we can offer a rose for almost every position in the garden.

Shrub roses

Climbing roses

Rambling roses

Gifting


Contact info

Promotion box for David Austin® Roses USA

An English Summer

Bring the garden to life with roses

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,063)

730 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, outstanding products!

I have been buying my roses from David Austin website for 4 yrs now. They have been phenomenal with customer service. I have a mislabeled rose that they replaced with out a problem. I had few bare roots that did not make it, they had replaced them too. And the rest of the roses I got from them are thriving. The last batch I got was Princess Ann standard tree, they are looking good as well and they had replaced my LEH that did not make it from last fall. Great service, outstanding products!

18 May 2026
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Reply from David Austin® Roses USA

We are so pleased to hear about your wonderful experiences over the past four years! It's fantastic to know our roses are thriving and that our service has met your expectations. Thank you for your continued loyalty and kind words.

Rated 5 out of 5 stars

Now that some of my David Austin roses…

Now that some of my David Austin roses are maturing, they are amazing in their size, fragrance and number of petals. Especially Munstead Wood, Golden Celebration, Princess Alexandra of Kent, Teasing Georgia, Crown Princess Margareta and Roald Dahl

20 May 2026
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Reply from David Austin® Roses USA

We're so happy to hear your David Austin roses are thriving beautifully! It's wonderful to know they've matured with such amazing size, fragrance, and petal count. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

I got my order in a timely manner and…

I got my order in a timely manner and they arrived securely packaged as usual. Very healthy good sized plants that were already flowering! Love it! Thank you!

20 May 2026
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Reply from David Austin® Roses USA

We're so glad your order arrived promptly and securely packaged with healthy, flowering plants! We appreciate your kind words.

Rated 5 out of 5 stars

Hello

Hello,
My order was US636824, Golden Celebration and Bring me Sunshine two of them arrived in a lots of care. Very happy with my purchase. Now I am so sad that one of my purchase is Bring Me Sunshine, some of stems are turned to brown and black. No suck luck. Please give me advice. Thanks
Pancy Luong
Thanks
Pancy Luong

23 April 2026
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Reply from David Austin® Roses USA

We are so glad to hear you were happy with your initial purchase! We are sorry to learn that one of your plants is not thriving. We would be happy to offer some advice to help it recover. Please contact us directly so we can assist you further.

Rated 4 out of 5 stars

Delivery was fine keeping me informed…

Delivery was fine keeping me informed was fine. Rose very small however for the price

19 May 2026
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Reply from David Austin® Roses USA

We appreciate your feedback on the rose's size. We are always working to improve our offerings and we expect your rose to thrive after planting and following the care instructions. If, for any reason, your rose fails to thrive, we will gladly replace it as part of our 5 year guarantee as your satisfaction is our goal!

Rated 5 out of 5 stars

I have loved Lady Emma Hamilton

I have loved Lady Emma Hamilton for years!! The beauty, the colors, the fragrance!! Phenomenal. I originally had two when I lived in Paradise. But the Campfire of 2018 destroyed our home including all my roses. Then we moved to Idaho, a much different climate. My Lady Emma could not withstand the rigid winters. Now I’m back in Paradise and ready to enjoy her wonderfully beautiful and fragrant ambiance again. Thank you!

20 May 2026
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Reply from David Austin® Roses USA

We are so happy to hear that you're able to enjoy the beauty and fragrance of Lady Emma Hamilton roses once again. We appreciate you sharing your story and positive feedback with us.

Rated 5 out of 5 stars

The roses arrived safely

The roses arrived safely. They look healthy and are packed to diminish damage during shipping. I can’t wait to see them bloom!

20 May 2026
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Reply from David Austin® Roses USA

We're so happy to hear your roses arrived safely and look healthy! We appreciate your feedback and hope you enjoy their beautiful blooms.

Rated 5 out of 5 stars

Great customer service

Great customer service! Best rose shopping website!

19 May 2026
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Reply from David Austin® Roses USA

We are so glad you enjoyed our customer service and website! Thank you for your kind words.

Rated 5 out of 5 stars

Beautiful roses

Beautiful roses. The company stands behind their roses if they fail. They include planting instructions and deliver at the appropriate planting time for your zone. Great company to deal with.

19 May 2026
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Reply from David Austin® Roses USA

We're so happy to hear you love our roses and appreciate our commitment to customer satisfaction. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Plants are always arrive in great…

Plants are always arrive in great condition and their service/guarantee are the best!

19 May 2026
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Reply from David Austin® Roses USA

We're happy to hear your plants arrive in great condition and you appreciate our service!

Rated 5 out of 5 stars

Well firstly you stand behind your…

Well firstly you stand behind your roses and if anything goes wrong you always replace without hesitation!
Few do that.
And after that the plants are just gorgeous!!
That’s it!!!

19 May 2026
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Reply from David Austin® Roses USA

We're so happy to hear you appreciate our commitment to quality and our beautiful roses! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

The roses were delivered healthy

The roses were delivered healthy, and packed well. Thank you!

15 May 2026
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Reply from David Austin® Roses USA

We're so glad the roses arrived healthy and well-packed! Thank you for your kind words.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. When one of the roses I bought from them died within a few months. It was replaced as soon as the rose was available. And the roses I purchased from them this season were amazing quality.

18 May 2026
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Reply from David Austin® Roses USA

We're so glad to hear you had such a positive experience with our customer service and the quality of our roses. We appreciate your kind words!

Rated 5 out of 5 stars

The roses are beautiful and healthy

The roses are beautiful and healthy, but their customer service is tops. I needed some roses that I had ordered as a gift delivered to my parents within a certain timeframe, customer service was very helpful and assured me they would be delivered well within the timeframe, and they were!

18 May 2026
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're so happy to hear that your roses are beautiful and healthy! We're glad our customer service team could ensure your gift arrived perfectly within your timeframe. Thank you for your kind feedback!

Rated 5 out of 5 stars

Healthy plants

Healthy plants. Shipped at correct time for planting in Milwaukee. Very good directions for planting, feeding, and pruning my roses.
Thank you!!!

18 May 2026
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're so glad to hear your roses arrived healthy and that our planting directions were helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I love every thing about David Austin…

I love every thing about David Austin roses!!! 🌹 I had a very complicated order and all roses arrived at their destinations in good shape. The staff was very kind when I anxiously tried to micromanage. The roses are the best. I have a Gertrude Jekyll and a St. Swithin from previous years blooming profusely (for Colorado) and I am a happy customer.

18 May 2026
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're so happy to hear how much you love our roses! It's wonderful that your complex order arrived perfectly and that our staff could assist you. We appreciate your kind words.

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