Dating.com Reviews 2,185

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as a platform with many fake profiles, bots, suspicious accounts, and potential fraudulent activity. Customers frequently reported issues with payments, including unexpected charges, credits disappearing, and the inability to continue conversations without constant purchases. The pricing structure was also a major concern, with many finding it excessively expensive and feeling that the pricing was unfair and overly aggressive for every interaction. Reviewers also expressed frustration with the difficulty in contacting customer service and getting their issues resolved. Conversely, a small portion of people felt that the staff was patient and courteous, and some even found genuine connections, though these experiences appear to be rare.

What people talk about most

Website

Consumers express significant dissatisfaction with the website. Many reviewers report concerns about the... See more

Payment

Clients express negative opinions on payment, with many reporting unexpected charges and concerns about the... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over the high costs.... See more

Customer communications

Customers consistently express frustration with contact. Many reviewers report that profiles refuse to... See more

Staff

Reviewers mention mixed feedback about staff. Many customers express frustration, with some questioning the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They sent a visable reply to my previous review however no way for me to reply so other women could see..... ALL WOMEN BEWARE.... THIS SITE IS FULL OF CATFISHERS...... ABSOLUTELY WITH PARTICULA... See more

Company replied

Rated 1 out of 5 stars

Name & shame ..... if you know their real name & their profile name help others!by doing this. Reverse image search is a very good tool..... *Jack/single/51 / LA /Construction is the model Jason Mac... See more

Company replied

Rated 1 out of 5 stars

They are sick.From workers to owners. Customer 'service' run by bots.You can't delete your profile no matter what you do.Stuck there forever. Can't understand how criminals like these can still oper... See more

Company replied


Company details

  1. Social Media Agency

Written by the company

Dating.com is the top place to meet people from around the world for exciting communication and online companionship. ⚡The service increases the chances of members to meet someone new, discover unique places, explore new cultures, and do things they would never have had the chance to do before. 🙌 𝗗𝗮𝘁𝗶𝗻𝗴.𝗰𝗼𝗺 covers over 40+ countries and offers the technology to help members take communication further than ever.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Scammed

I have been doing a bit of research and investigation into this platform.
I have found the "contract" for Free Users and I have searched the complete membership to find only one of their female members is a paying member. In addition, I have forensically researched their Cookies and data sharing policy which is totally against the law and may have been how my €635k +++ was scammed.

And essentially that actually makes them an accessory to ruining my life.

I'm so so disappointed. My theory has been proven - I can trust no one anymore.

The females don't get paid but by their Free User Comtract they entice men to the site and I for one was screwed. So it's another form of prostitution, if truth be told. Scandalous in the extreme

An extremely disappointed 

30 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Hi Philip,

We’re truly sorry for the pain and loss you’ve experienced—what you describe is extremely serious, and no one should ever go through anything like this 💔

Dating.com does not employ members, pay users to interact, or permit manipulation of any kind. All forms of fraud, data misuse, or financial solicitation are strictly prohibited under our Terms. If someone used our platform to deceive you, that behavior violates our policies, and we want to investigate it immediately.

Your comments about data and cookies are deeply concerning. Our cookie and data‑handling practices follow legal standards, and they cannot be used to access personal financial accounts. Still, we take any allegation of misuse with absolute seriousness.

Please reach out to us urgently at support@dating.com with any details—screenshots, profile links, payment records, or communication history—so our security team can fully review your case. We can also guide you on reporting the incident to relevant authorities.

You’re not alone, and we want to help you get clarity, closure, and protection moving forward. 💛

Rated 1 out of 5 stars

Do not use

Do not use. Can’t delete my account on my own and won’t take my card off

23 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Hi Danielle,
We completely understand how frustrating it can feel when account management isn’t as seamless as expected. To ensure your subscription and account are fully handled according to our security protocols, our team needs to assist you directly. Please reach out to us at support@dating.com with your account details, and we’ll promptly guide you through deleting your account and removing your payment information. Your peace of mind is very important to us, and we’re here to make this process as smooth as possible.

Rated 2 out of 5 stars

The worse experience ever they charge…

The worse experience ever they charge too much money. They lie too and they dont care about people having a mutual connection. They just want money.

21 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Hi Jovann,

I’m really sorry that this became your impression of the platform. Our credit system is meant to cover communication features, but it should never feel like the site is pushing you into spending without value or clarity. Just to be transparent: we don’t influence or stage “connections,” and we don’t compensate members for chatting — all interactions come from real users, and we take reports of misleading behavior seriously.

If any charge looked unclear or if a conversation felt inauthentic, please send the details (dates, profile links, screenshots if available) so we can review both the billing and the member involved. We will correct anything that wasn’t handled properly.

You can reach us directly at support@dating.com — we’ll look into it personally, not with a template response.

Rated 1 out of 5 stars

Lovefor Heart

Lovefor Heart. Is the absolute worst experience I’ve ever encountered. Most of all the women in this dating site are BOTs and fake profiles. They have sold my personal information to other sites. My photos have been shared with other sites. Customer service is horrible. They never respond. I had to go through the BBB to get them to delete my profile, which took several weeks.

18 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Frank,

We’re truly sorry to hear how upsetting this experience has been for you. What you describe is far from what we want for any member. Dating.com does not use bots, and we do not sell or distribute personal information or photos to external platforms. All accounts undergo verification measures, but we understand that interactions can sometimes feel impersonal, and we take reports of suspicious profiles very seriously.

Your frustration with response times and the difficulty you faced while requesting profile deletion is completely understandable. We want to review what happened in your case, ensure your data is fully handled according to our security policies, and prevent any similar inconvenience in the future.

If you’re willing, please reach out to us directly at support@dating.com with your registered email or profile ID so we can investigate your previous requests and address any remaining concerns. Your feedback helps us improve the experience for everyone.

Rated 1 out of 5 stars

This is an AI scam People

This scammers have made a profile in my name and with my picture and my email. I never signed up for this stupid website. Be careful this is scam.
I do not know how my pictures and my name and my photos end up in this website. The irony is I could not even delete my photos but after searching in google for a way to delete the account I finally succeeded to delete the account. You do not have the right to import people’s photos and personal information form other websites without their permission.

11 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Azad,

We take identity misuse very seriously and understand how alarming it must be to see your information used without your consent. Dating.com does not allow fraudulent accounts, and profiles found to be impersonating someone are promptly investigated and removed.

Please contact our support team immediately at support@dating.com with the profile details and any evidence you have. Our team will work with you to investigate the account, secure your information, and prevent further misuse.

We appreciate you bringing this to our attention, and your vigilance helps keep our community safer for everyone.

Rated 1 out of 5 stars

Awful interface/Not Free

Awful interface, immediately slams you with Bot spam and popups galore. After jumping through hoops, you find you can't do anything as it keeps popping up subscription pricing.

4 November 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Starr,

We’re very sorry your experience felt overwhelming. 😔 Dating.com aims to balance free browsing with paid features to ensure genuine connections. Popups and prompts are never meant to frustrate. Please contact our support team, they can guide you to a smoother, safer experience.

Rated 1 out of 5 stars

Be aware this is another form of Romance scam

I’m not doing this for the dating site. I’m doing this for people who are victims of this site. It is frustrating and heartbreaking to read other people’s experiences here and that there seems to be nothing we can do to stop this site from operating. They offer no resolution and their response is always the same for everyone that raises complaint, citing that because we agreed to their T&Cs we can’t get our money back. How are we supposed to know that the site is full of fictitious profiles. I was subject to emotional and psychological abuse by one scammer on this site for months and lost about £20k. Romance scammers are getting more sophisticated, and operate in all forms, these days. The support team just gaslight genuine users and won’t offer refund. What is disgusting is they sent me a video of the fictitious person apologising for his behaviour after I complained to them with evidence. They claim that he went through their verification process. If the vertification process they claim to have really exists or is used properly, they would have seen that this person is not who he says is from the video clip. I used image reverse search and learned that this profile is fake. The real person probably does not know his profile is being used on this site. I did the same with other ‘users’ and found that they are all fictitious. It is clear the support team/dating site created this video using AI and pretended that this person sent it. I was so confused. I now know that the video isn’t real. My bank has refused to recognise that this was a romance scam. I’ve escalated my complaint with the Ombudsman and am hoping for a positive outcome so that HSBC can prevent other customers from being scammed. I just wish I checked Trustpilot before signing up to the site. I was vulnerable having separated from my ex-husband and then my mother died. Please report this to your bank, local organisations and escalate your complaint with your national organisations like the ombudsman if you don’t get anywhere with your bank. The more we report this fake dating site the more chances we have in getting this site to stop operating.

My response to datingcom response -
Your response is always the same, you must copy from a script every time. Didn’t you read my reviews properly? I’ve been in contact with your support team and all you do is deny, lie and gaslight. Why? Because you are scammers! You are only responding to angry customers here to make your site look legitimate. But it is just a facade.

The question remains, what do the men I have chatted to gain from always being on the site and never wanting to leave it? They are always there 24/7, they never sleep!
Simple answer, they are fake and it is just a way to steal money from genuine users like me as quickly as possible in a short space of time. You don’t take them down when customers complain with evidence that they are fake.
There are no two-ways about it. You only have to read all the negative reviews here and it is clear as a day. You should change your T&Cs so that we know it is not likely we will meet someone on this site and it is just for an experience, otherwise it is just an illegal practise.

30 May 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Fiona,

We’re deeply sorry to hear about what you’ve experienced, no one should ever feel misled or emotionally harmed through online interaction. Your story and the pain behind it matter to us, and we appreciate your courage in speaking up.

Please know that Dating.com has strict policies prohibiting fake or deceptive profiles, and the use of AI-generated or impersonated content is not tolerated. Every video and photo passes through a multi-layer verification process, but, as in any online environment, some individuals may still attempt to bypass these safeguards. When we receive evidence like yours, our Fraud Prevention Team conducts a full investigation — profiles found to be in violation are removed, and in some cases, referred to law enforcement partners.

Regarding refunds, we follow our Terms of Use and Refund Policy, but we always review individual cases with empathy. If you haven’t yet done so, please contact us directly at support@dating.com
with the subject line “Urgent: Scam Investigation” so we can re-examine your account activity and any evidence you’ve collected.

We genuinely value your feedback — it helps us strengthen our verification systems and protect others from similar harm.

With sincere concern,

Rated 1 out of 5 stars

Respect money and time of others

GHOSTWRITERS - A decent work to help writers, a helping hand to polish work professionally. A real writer can feel its pain when they will come to know a term 'Ghostwriters' are being misused by smart people, to earn money from innocents, that too on dating site, where owner isn't aware about they hired ghostwriter behalf of them (so called clients).

This website is extremely smartly designed, manipulate by replying professionally, politely, trying to escape from their work patterns . They do hire ghostwriters to operate accounts. Even they are smartly leading their employee blindly committing crime, they aren’t even aware about. They feel like they are hired by this company and doing work as a ghostwriter. Have some empathy. You guys can still make money while building genuine connections, there is no need for all these. They do hire ghostwriters through Trueways India. But work isn't for this brand, work is for other network which is dating site. Where writers have to treat everyone decently, but I found text like 'let's roar lion.' What's going on? A small kid can manage such site, there is no need of hiring creative writers. At least don't misuse the writing world - An extremely decent field.

It’s all smart people , playing through mind. Don’t try to escape by polishing smartly , what you guys are actually doing? It’s not right. A non Indian, sitting in abroad as per profile, talking about Diwali and celebrate new year together. He wasn’t even aware it’s two different festivals.

FEEDBACK : I have no grudges anyone. I wrote what I felt. It sounds clearly fake. Please save users money. And try to improve your work ethics by connecting true/genuine connections. People will definitely come on your site. Ghostwriters cost will be saved too, through genuine interactions.

you are providing training someone, behalf of someone (profile owner), without letting the profile owner know about this (the ghostwriter scheme), other side of screen - no-one knows about, escape smartly by using term 'GHOSTWRITE' is clear violent on privacy, ones boundaries, playing with emotions, sentiments, a person might get too attached emotionally, then they find it ghosted next day, it could lead someone's mental health, because they are paying huge amount too, then next day another tone, another chat style, another language ethics, another emotions. (A real connections are always real - there is no comparison of authentic work). Have som empathy, keep humanity alive. You might did all work with with consent, yet that's all blind trap, a smart play, lure of money to employee (Their ip address isn't safe), software what you use comes with warning of malware, and assumption of genuine connections to clients, but what you doing is damaging one's mental health, when they come to know they got cheated, ghosted.

Be authentic, your brand will grow far better than now. you will get better reviews too - GREEN.

18 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Jaishree,

We truly appreciate you taking the time to share such a heartfelt and detailed message. Your concerns about authenticity and user experience touch on values we take very seriously.

To clarify, Dating.com does not employ “ghostwriters” or third parties to operate personal profiles. Every member interaction must comply with our Terms of Use, and any communication on the platform is meant to occur directly between verified members or authorized support staff providing technical assistance only. If you’ve encountered behavior that feels misleading or inconsistent, we encourage you to report the specific profile or messages through the in-app reporting tool or by contacting our Support & Safety team at support@dating.com every report is reviewed manually and thoroughly.

We absolutely agree with you: genuine connections and emotional well-being matter far more than scripted exchanges. Thank you for holding us to a high ethical standard, feedback like yours helps us maintain transparency and integrity across our community.

Warm regards.

Rated 1 out of 5 stars

This is just a scam

This is just a scam. Pure and simple, set up in the EU tax haven of Ireland. The scum use corporate babble about "user experience" and their "concerns" about adverse outcomes on the website. I guarantee the reply to this review from dating.com will be how I can reach ouf to their customer support. Done it already. 5 times. Stopped answering. Cowardly, despicable scamming lowlifes run this site. That Ireland is home to them shows how low Ireland will stoop to take stolen money from online businesses and claim they have a "smart" economy. Theft isn't smart, it's gutless.

20 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Jim,

We completely understand your frustration and respect that you’ve already contacted our team multiple times. Please know that Dating.com operates under registered EU business regulations, including strict data protection and financial compliance frameworks — we do not process or retain any payments outside those rules.

If your prior messages stopped receiving replies, it may be due to case closure after the last response. Please resend your correspondence to support@dating.com
with “Follow-up Review Case” in the subject line — this routes it directly to dedicated supports for review. We take every claim of unrecognized charges or poor service seriously and ensure each is investigated transparently.

Rated 1 out of 5 stars

my experience

my experience - fraud. extorting money from people who are just looking for love. the administrators work and get you to pay non stop for men that you will never see. I lost 4 years in correspondence with a guy and we never saw each other. I don't know how I allowed myself to do that. spent 30,000 euros, when I realized and called myself that it was a scam, it was too late. heavy fraud. avoid this site at all costs!!! I tested this because I also asked about the job of working as an administrator. and fraud is difficult. a bunch of models who entice you to talk and chat with them for nothing while they entice you to spend money with fake pictures, profiles of people who don't live the life they present on dating.com and are not who they are. I investigated because I found a guy with whom I corresponded through social networks, neither is he who he claims to be nor is it true what was written about him on the website.in a difficult period of my life, when I was just looking for love, I encountered a serious fraud

15 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dea Ljiljana,

We’re very concerned to hear about your experience. Dating.com strives to maintain a safe and authentic environment, and we take allegations of fraudulent activity seriously. All profiles are expected to comply with our verification policies, and we have systems in place to detect and remove suspicious accounts. We understand how distressing it can be when interactions don’t meet expectations, and we encourage you to report any profile that seems misleading so we can investigate immediately. For your situation, we recommend reaching out directly to our support team with all correspondence and transaction details so we can review the case in full and advise on next steps in line with our Terms of Service.

We appreciate your feedback as it helps us continually improve the safety and integrity of our community.

— Dating.com

Rated 1 out of 5 stars

In reply to dating.com

In reply to dating.com. Here's a screenshot in case what am saying you might think am not say the truth. On the 30th of May 2025 £96 and £49.99 were taken from my bank account card number ending 7552 at the same time from the Dating.com Singapore location.

30 May 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Philbert,

Thank you for providing these details. We take unauthorized or unexpected charges very seriously. For security reasons, we are unable to discuss specific billing information publicly. Please contact our billing support team directly through the secure link in your account or via email with your full transaction details and the card ending in 7552. Our team will review these charges from the Singapore account and work with you to clarify any discrepancies or initiate a refund if appropriate, in line with our payment and refund policies.

We appreciate you bringing this to our attention and are committed to resolving it quickly.

— Dating.com

Rated 1 out of 5 stars

An absolute scam

An absolute scam. I presume it is run by Ai or similar. Do NOT sign up to this site. It is impossible to cancel and keeps taking money, even to read messages.

11 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Susanne,

We’re genuinely concerned to hear about your experience. Dating.com is a platform with real members, and we do not use AI to create profiles or messages. That said, we understand billing concerns can be frustrating. Account cancellations and subscription management are handled securely through your account settings, and our support team can assist if you encounter any difficulty stopping payments or accessing messages. We recommend contacting our billing support with your account details so we can ensure your subscription is properly canceled and review any unexpected charges.

Thank you for your feedback, it helps us improve both transparency and user experience.

— Dating.com

Rated 1 out of 5 stars

Out of curiosity

Out of curiosity, I went three times and got a $15-20 credit. It was over after just saying, "Hello, how are you?" That's when I realized the site was a scam, and I didn't check for a long time. They charged my credit card $50 without my knowledge. Be careful, this site is trying to screw us.

2 September 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Yucel,

We understand how unexpected charges and low credit accrual can feel frustrating. All transactions on Dating.com are processed through the subscription or credit system detailed in our terms, and we encourage users to review the pricing and credit usage before purchasing. Our support team is happy to review your account activity, clarify any charges, and assist with account or billing concerns to ensure everything is transparent and correct.

Rated 5 out of 5 stars

It's Completely Over (November 29th 2025)

Earlier I thought me (Stewart) and I'll call him B. broke up. My jump-to-conclusions almost cost me a great guy. I apologized to this member on Dating.com and in about a week, B. then accepted my apology and now we can move on from there. This mishap strengthened our relationship. I really love this guy. He's decent, sincere, and with a great heart and mind.

An Unfortunate Update (November 29th 2025)
I thought this man Bremen Menelli was on the level;
I was forever wrong! Bremen's profile was deleted for not updating his 6 month free user entitlement status. He also lied about never coming to New York City. (He was here in 2018 to accept an award) I believe he is also a narcissist. (Hundreds and hundred of photos on the website). I also found him exposing himself in the nude, yes nude! You can see this on Bremen Menelli Porn. A real exhibitionist! Partly but not entirely, I am going back into therapy for anxiety and depression. Should you, Bremen, accidentlally come across this writing, I hope you are satisfied.
P.S. I will never go on another dating site again, and I hope the experience that happened to me never happens to anyone else.

6 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Stewart,

Thank you for sharing your story! We’re thrilled to hear that open communication on Dating.com helped strengthen your relationship. It’s wonderful that you and B. were able to move past the misunderstanding, stories like yours remind us why fostering genuine connections is at the heart of what we do. Wishing you both continued happiness!

Rated 3 out of 5 stars

creds vs Curiosity

Blew 90 credits week one, nearly rage quit. Now run rule: spend only after 30 lines of free talk. Cuts cost to 25/week. Not site`s fault, just discipline.

5 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Roland,

We love your honesty and the creative strategy you’ve developed! Managing credits can definitely take some discipline, and it’s great to see you finding a system that works for you. Your approach is a smart way to balance curiosity with cost, and we’re glad the platform still provides space for meaningful connections.

Rated 1 out of 5 stars

they've gone out of their way to make…

they've gone out of their way to make an annoying ui. constant popups and animations. chat requests from fake users. it's by far the worst dating app--or website--i've ever used.

9 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear SP,

We hear you and understand how disruptive pop-ups, animations, and suspicious chat requests can feel. Dating.com aims to create an engaging experience while maintaining user safety, but we know that balance isn’t always perfect. Your feedback about the interface and unwanted interactions is invaluable, and we’ll share it with our product and safety teams to help improve usability and trust on the platform.

Rated 3 out of 5 stars

Help page > live chat

Couldn`t figure credit math. Thought I`d spam support, but FAQ had plain table: chat 0.5, voice 2, video 6 per five mins. Even showed little GIF for lets mingle thing. Rare to see docs not full of buzzwords. Problem solved no ticket sent.

3 October 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Daniel,

We’re glad you found the FAQ helpful! Our goal at Dating.com is to make credit usage clear and straightforward, so it’s great to hear that the table and GIFs made things easy to understand. Thank you for taking the time to share this, your feedback motivates us to keep our guides practical and user-friendly.

Rated 1 out of 5 stars

I got email from dating part eurodate…

I got email from dating part eurodate email says models are paid per message not dating. Big expensive money scam Big scam paid model’s eurodate and dating com AVOID. My bank v get my money refunded cost me message 1 women model over £50 one 1 hour.

26 September 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Roberto,

We understand your frustration, and we want to clarify: Dating.com does not employ or pay members to chat. All users choose how they interact, and communication credits cover platform features, not “paid models.” If you feel you were charged incorrectly, please reach out to our billing team through your account dashboard, we’ll review your case and assist with refund eligibility according to our Terms.

Rated 2 out of 5 stars

Disappointed by points system & lack of…


Disappointed by points system & lack of trial period

I joined Dating.com but was disappointed that I couldn’t continue conversations without buying credits. They bombard you with messages from men when you first join, but you quickly find out you can’t even reply or read more emails without paying. It feels money-focused rather than relationship-focused.

The points/credit system is discouraging, and payment options are limited (no PayPal). I would strongly suggest offering at least a 2–7 day free trial so members can test the platform, chat or email a few potential partners, and feel comfortable upgrading to a paid plan if the matches are genuine.

I chose not to continue because I didn’t feel safe committing to paid credits without a fair trial period.

— Cheryl

24 September 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Chery,

Hi Cheryl, thank you for your honest feedback. We understand that our credit-based system can feel restrictive at first. It’s designed to help maintain quality and active communication while keeping the community safe.
Though we may not have fully free trial, we currently offer discounted membership offer on on the first month. However, I determined that you have not subscribed yet.

We also note your suggestion for a short trial period; while we don’t currently offer this, your input helps us evaluate ways to improve transparency and member comfort. We appreciate you taking the time to share your experience and hope you’ll consider us again in the future.

Rated 3 out of 5 stars

Support polite, not magicians

Something failed to send, credits still gone. Agent explained policy, explain the credits how they, end of story. Kind, honest, but no miracle refund.

16 August 2025
Unprompted review
Dating.com logo

Reply from Dating.com

Dear Christopher,

Thank you for sharing your experience. We’re glad our agent could explain how the credit system works. While we can’t reverse credits once sent, the system ensures all actions are tracked accurately and securely. We appreciate your understanding and honesty, and we’re always here to clarify any questions about credits or messaging.

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