Service Reviews 

I payed the correct amount one day before the crossing and got an invoice that already was 2 weeks overdue 5 weeks after the crossing.
Their automated phone is an absolute joke designed to put you off from calling.

It’s impossible to mail the receipt I got on mail since the company (EPC) they use to send bills only accept pdf files.
I’ve spent two hours so far and gotten nowhere.

They literally couldn’t do a worse job.

Absolute joke, this place has given me more than 10 fines over the last few months, they keep closing my dart charge account and then sending out fines!!

Customer service is useless rude and unhelpful, argumentative staff have had my partner in tears several times now. They just don’t care that their system is not fit for purpose, just happy to send out fines.

Absolute scam got a fine which I followed an paid. Then got another fine saying we paid into wrong account after following there link. Trying to get through to someone is near impossible. Absolute scam in working people

If I could give this lot less than 1 star I would tried arguing toss that I had paid for a car to cross rather than a van to cross the tunnel . When I explained that the cameras would show I was driving a van what kind of idiot would I be? ! . When I made the crossing my vans details didn't show on the app because its brand new apparently I should of read the sign on the tunnel that tells you if your van is a type B 🤔 how the hell do I know it was a hire van . Customer service is shocking been on the phone for over an hour he's got to get his manager apparently.

Disgusting behaviour, corporate thieves is what these people are, extortion everywhere, after claiming they sent several letters to my address which I never received and I also get charged for a crossing I didn't make, I asked them for proof of crossing and they couldn't provide me with one, they took my case to another corporate thief that was extorting money off me ( single mom) they eventually seized my car which is also the source of my livelihood, now I'm left with no car, no job and no money. Bloody thieves

Worst customer service i’ve ever came across!!!

I wouldn’t even rate a 1 if i had the option.

I’m all for paying what is owed..however, make it clear, and make it work!!!

Automated system also doesn’t recognise the code so you then have to wait forever to get through to pay the charge. Over 4 hours i waited to which i had to hang up as i have small children i need to attend to. This wait time also clearly shows that many other people are frustrated too.

The codes i entered onto the system using their scan code… told me i had paid up to date.. I should not have to do more than this.

When i did then get through to a member of staff.. their attitude was horrendous! Patronising, rude! degrading!!!! saying i was basically unable to complete the task and failed to see why. Terrible, awful service.. massively need to review staff!!! terrible attitude! I’d never employ staff of this manner! The managers are just as bad!

Absolutely shocking since the new company have been “in charge”. Account issues, faulty fines sent out. Tried to call, after 4 days of trying and hours of being on hold, I eventually got through to some one who was so incredibly rude and unhelpful. When I asked to speak to his manager, exactly the same. Appalling customer service and so very obvious all they care for is the money!

State sponsored criminals. Disgusting that this is allowed to happen.

This bridge should be free, because it has been amortized for a long time. When there were staff to make payments, there were much fewer problems. All of this is done to maximize profits, with a very short payout window, and very high fees.

Account still says dormant though vehicle details changed March. Tells me to act now but doesn't say what to do or let me access anything. Had to pay outside of account. This used to be a good service. Why change it. Very annoyed!!!

Dartford Toll - SCAM ARTISTS !! New to the country hired a vehicle saw no signage to really point out that we need to pay a TOLL. Called the call centre on Sunday night after we found out about the TOLL from relatives only to be told if you did not pay at midnight the follwing day then you need to be pay £70 fine ... instead of £2.50 daylight robbery and now we have been sent the admin charges as well feom the car hire company. I am sick to my stomach- why have people accepted this absolutely disgusting injustice.

Yes now we know there is a TOLL- we were happy to pay had we known - but this is absolutely mental the disregard for people's financial stability. How many people are they cheating.

Any foreigners out there please be aware of this what should be illegal money making racket. Leaves you with a very bitter taste in your mouth.

It is seemingly impossible to set up an account online. They insist on sending a verification email that arrives after the 15 minute expiry time. Why does the expiry time have to be so short, unreasonable and unrealistic? Don't they want to make it easier to pay?
(And, if you respond, don't make some patronising suggestion about checking the spam folder)

We have paid twice for the same date and they still send a letter saying we now owe £107 so rang them to sort it and my god they made me want to slash my wrists they were so miserable and rude. I help those in mental health and wouldn’t be surprised if half of them struggle with this department too. Something needs to be done. Such a mess. Shame on you.

As overseas visitors to UK, we hired a car, drove over Dartford bridge and paid the toll online, a day late, after multiple attempts! So our rental company got the PCN and advised DCharge of our home address (which was incorrect) to post it to us in Australia. This was 6 months ago! We have been trying to get them to send the PCN to our new address, but no one wants to know… our enquiry just goes around in circles! At my wits end with this!

My card, which I used for online payments for crossing has expired, and website has no option to change, or add new payment method. All the complaints regarding that are immediately closed without a chance to actually have a conversation with customer service. They just reply with random thought of the day, and next email is the complaint has been closed. They called me and asked me to tell them my card details, and when I told them how can they prove that they are calling from Dartcharge CS, they suggested me calling them and giving bank details. Yeah, giving random person your bank details? No thank you. Lastly they suggested to do a frikkin postal order. How much money is Dartford Crossing making a day? And they cannot hire a decent web admin? How pathetic is this?

How can they get away with putting accounts with credit ‘dormant’ and then sending out PCN charges?
If anyone is interested in doing a collective legal action please let me know.

I would give it a minus too if I could. PCNs arriving almost daily, despite the fact I have a Dartcharge account. Apparently my account was dormant, I've no idea why as I have an automatic top up set. I've only just received a PN dating back to 16th December, if I'd have received it straight away I could have sorted out the problem with my account!

I've tried calling, emailing everything to sort out the problem! As with other complaints, the people you're put through to are incredibly rude and unhelpful.

their beta software fails at every level. from changing my email address to printing off yearly statement. nothing works!

Oh Crap!! This company is bad. The management is horrible. They just care about their convenience and salary. They ask for preferences and end up giving what they want. Please don't expect anything from them. May God bless Conduent.

Once again i have a charge that was supposed to be automatically paid & 6 months later i find out it wasn’t taken because they altered the payment system.
This is an unfair corrupt con. It’s disgusting that no one even cares to sort this stuff out. Wish i could give less than 1 star as its a star to many. I got the charge on the 6/4/2024 but it was for nearly 6 months ago.