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See what reviewers are saying

Rated 1 out of 5 stars

I had ordered from Dark Rozi in the past 23' 24' and things worked out fine. It appears that they are no longer an honest company. Order was placed back in November, never shipped and after 3 weeks of... See more

Rated 1 out of 5 stars

I recently made a bad review of this company after i received absolute trash customer service. Then they tried to bribe me into taking down my original review by offering to send me free products. Aft... See more

Company replied

Rated 2 out of 5 stars

Still haven’t received any update regarding shipping, emailed twice as it’s been almost three weeks since I’ve heard anything outside of my order confirmation. Would really just love to hear back so... See more

Rated 5 out of 5 stars

Sooo, sooo, let me begin with the fact that these guys are sooo humble and kind and caring damn😍😍 i encountered a little problem about a replaced order, and they offered me the chosen choker for fr... See more

Company replied

Company details

  1. Erotic Clothing Store
  2. Lingerie Store
  3. Women's Clothing Store

Written by the company

DARK ROZI is the right place for the gothic and dark fashion lovers. DARK ROZI products are at a high quality for an affordable and competitive prices. We offer to DARK ROZI costumers a FREE SHIPPING included with the tracking informations.


Contact info

2.2

Poor

TrustScore 2 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

BUYER BEWARE!!

I recently made a bad review of this company after i received absolute trash customer service. Then they tried to bribe me into taking down my original review by offering to send me free products. After talking to them to see if they would actually make things right, they stopped responding. So unfollow dark rozi any way you can, do not purchase from these guys! BUYER BEWARE!!!

2 June 2021
Dark Rozi logo

Reply from Dark Rozi

good evening, the customer ( ty williams ) has received his products with also a refund even though our policy statement clarify that after the order is received we do a full investigation before we send a replacement or a refund, I choose to offer a refund directly to the customer plus a replacement and after his threats and abusive messages on our Instagram account I canceled the replacement,
thank you so much for your time and your experience with us, and we will do our best offer the suitable and enjoyable experience to our clients.

Rated 5 out of 5 stars

Yolo, giiiiirl

Sooo, sooo, let me begin with the fact that these guys are sooo humble and kind and caring damn😍😍 i encountered a little problem about a replaced order, and they offered me the chosen choker for free😅 next, is the fact that, beside the sexy and simple model, the materials are very good and strong, perfect for kind touches, kind looks, strong grabs and memorable touches.
So what are you waiting for? Wake yourself up (inside) and order the daaamn thing, it's an investment!

1 June 2021
Unprompted review
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Reply from Dark Rozi

Dear Rosamoond,

Experiences like yours are far too common. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.

we will make sure to offer the best experience in the upcoming days.

Thanks for placing your trust in us and your willingness to share.

Best,

Dark Rozi.

Rated 5 out of 5 stars

Perfect for our fetish photoshoot!

My client wanted to do a special fetish photoshoot, we searched around and decided to give DARK Rozi a try, specifically for the uniqueness of the designs and the price point was perfect! The products did not disappoint and the quality was great! Totally reccomend!

1 June 2021
Unprompted review
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Reply from Dark Rozi

Dano Tanaka,

It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

I'm glad you felt satisfied and happy with the experience.

We hope you'll come and see us again soon!

Dark Rozi.

Rated 5 out of 5 stars

Absolutely love the harness I…

Absolutely love the harness I purchased!
Good quality and affordable. 100% recommend ☺️

1 June 2021
Unprompted review
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Reply from Dark Rozi

Dear Tey,

It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

I'm glad you felt satisfied and happy with the experience.

We hope you'll come and see us again soon!

Dark Rozi.

Rated 5 out of 5 stars

This purchase was well worth the price

This purchase was well worth the price, and the wait! Quality made and arrived exactly as described. This is a sexy piece, designed with functionality in mind and I couldn't be happier! I will absolutely be back for another order!

31 May 2021
Unprompted review
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Reply from Dark Rozi

Dear MO,

We're happy you had a fantastic time with us!

Thanks for your trust, we're thankful for amazing customers like you.

We hope to see you again soon!

Dark Rozi.

Rated 5 out of 5 stars

Real quality with real care

This brand may seem sketchy and too good to be true however they have an amazing customer service department that reassures you with proof of confirmation anytime you need regarding your products which you bought. Additionally I am someone who is more on the muscular sure and to my surprise they cater to all shapes and sizes! Thank you for being such a great brand, I will continue purchasing!

29 May 2021
Unprompted review
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Reply from Dark Rozi

Vanessa, I'm happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know
Best,

Dark Rozi

Rated 5 out of 5 stars

First time buying

First time buying, was apprehensive at first. But glad I did! Really pleased with item and it arrived in good time too. Will likely return

23 May 2021
Unprompted review
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Reply from Dark Rozi

Jaz Chick, I'm happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know
Best,

Dark Rozi.

Rated 5 out of 5 stars

First time buyer ✨

This was my first time purchasing from Dark Rozi I was so worried especially after reading reviews on here after buying my 3 harnesses.
I can confirm you do receive your items and it’s exactly what is shown in the pictures, I’m in love with my 3 harnesses and I can’t wait to buy more ❤️

15 May 2021
Unprompted review
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Reply from Dark Rozi

Dear Sinead,

It was a pleasure serving you . I really appreciate you taking the time to share your feedback and being so open with us.

I'm glad you love the products .

We hope you'll come and see us again soon!

Dark Rozi.

Rated 5 out of 5 stars

Excellent product

Excellent product, super nice texture of all items especially the handcuffs 🥵🥵

12 May 2021
Unprompted review
Dark Rozi logo

Reply from Dark Rozi

Dear Mateo Pozo,

Experiences like yours are far too common. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.

Thanks for placing your trust in us and your willingness to share.

Best,

Dark Rozi.

Rated 5 out of 5 stars

Awesome product

Awesome product. Very unique.

11 May 2021
Unprompted review
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Reply from Dark Rozi

Dear Victor Hugo Freitas,

We're happy you had a fantastic time with us!

Thanks for your trust, we're thankful for amazing customers like you.

We hope to see you again soon!

Dark Rozi

Rated 2 out of 5 stars

It took a while because of covid to…

It took a while because of covid to receive my product. Which is understandable. But not lying...5 mins into using the product one move and it broke. I feel like these products should be more durable for its use.

10 May 2021
Unprompted review
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Reply from Dark Rozi

hi, sometimes problems happen but we always make sure to provide the best solutions to our customers, and we already offered a replacement and a solid one, thank you so much for sharing your experience and we apologize for any inconvenience.

Rated 4 out of 5 stars

Items arrived surprisingly fast which I…

Items arrived surprisingly fast which I love. The quality of the items felt slightly cheap until I used them, although a link on one of the cuffs and a circular chain fell off, but that could be from rough use. Either way, customer service was quick and super kind with helping me get a replacement.

9 May 2021
Unprompted review
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Reply from Dark Rozi

Dear Anissa,

Experiences like yours are far too common. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.

Thanks for placing your trust in us and your willingness to share.

Best,

Dark Rozi.

Rated 4 out of 5 stars

Fixed

Good stuff just a bit of long time to delivery but that is expected, had a bit of problem with the customs service but dark rozi fixed it!

7 May 2021
Unprompted review
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Reply from Dark Rozi

Linnea, thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.
Here are some changes we'll be making based on your feedback:

- we will improve the delivery time frame

Thank you again for taking the time to share your experience with us. We're grateful for customers like you.

Best,

Dark Rozi

Rated 5 out of 5 stars

Phenomenal customer service

Phenomenal customer service. Very helpful with all my needs and questions. Would definitely recommend!

6 May 2021
Unprompted review
Dark Rozi logo

Reply from Dark Rozi

Steve, I'm happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know
Best,

Dark Rozi.

Rated 5 out of 5 stars

Great company with great products and…

Great company with great products and even better customer service! Products are made to last and can take a good beating! Wifey loves the look with clothes on and off. Looking to order again soon!

5 May 2021
Unprompted review

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