We had an absolutely wonderful experience with Danske Bank, especially thanks to our amazing advisor, Jane Junggren. She was truly the best advisor we could have asked for during our house purcha... See more
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We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
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Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
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Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
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Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Danske Bank
Hi Alan
Thank you for your kind review. We are very happy to learn that you had a good experience with us and that you received professional advice.
Have a great day.
Best regards,
Alberte
I have two separate mortgages with…
I currently have two separate mortgages with Danske Bank — one term is ending soon, and the other runs until next year. I asked Danske to combine or renegotiate both mortgages under a new joint term, but they refused. It seems they would rather profit from my existing tracker rate than agree to a sensible, longer-term arrangement.
Paying the early repayment fee isn’t a realistic option, as it would cost more over time than simply finishing the other mortgage. This approach feels short-sighted and not in the customer’s best interest.
The response from the mortgage advisor was essentially a “computer says no” answer, with no willingness to explore solutions. Based on this experience, I wouldn’t recommend Danske Bank and don’t plan to continue banking with them unless this is resolved.
27 October 2025
Unprompted review
Reply from Danske Bank
Hi Mike
I am sorry to learn about your experience.
We would like to look further into your inquiry and kindly ask you to send an email to kundehenvendelser@danskebank.dk with your contact details and more information about your experience. We will ensure that you are contacted as soon as possible.
We look forward to hearing from you.
Best regards,
Alberte
Reply from Danske Bank
Hej Ulla
Mange tak for din positive feedback og for de 5 fine stjerner. Hvor er det godt, at du har modtaget god information.
Rigtig god weekend.
Bedste hilsner - Alberte
Mega god service
16 October 2025
Unprompted review
Reply from Danske Bank
Hej
Tusind tak for din feedback - det er meget værdsat. Hvor er det skønt, at du har oplevet meget god service.
Rigtig god weekend.
Bedste hilsner - Alberte
Very poor customer service
Very poor customer service. Difficult to do business with. I’ve interacted with most larger banks in Sweden . Danske Bank is in a different class , in a bad way, when it comes to making it impossible and painful.
3 November 2025
Unprompted review
Reply from Danske Bank
Dear M Shani,
I want to apologize if we did not meet your expectations when you have been in contact with Danske Bank.
I am not sure if your review is regarding Danske Bank in Denmark or Sweden but you have written on the Danish part of Danske Bank at Trustpilot.
If it regarding Denmark my hope is that you will writes us an e-mail: Kundehenvendelser@danskebank.dk with your contact details and elaborate your experience so we can take learnings from it.
If it regarding an experience in Sweden I encourage you to reach out to them via the follow e-mail address: kundklagomal@danskebank.se
I wish you a pleasant day.
Kind regards,
Theresa
The worst customer service
The worst customer service ! I've worked in several customer services before. I know how stressful and busy it can be. However, it's not okay to let the customer wait 30 mins. and then just hanging up (for the third time). It's impossible to reach someone.
5 November 2025
Unprompted review
Reply from Danske Bank
Hi Larissa
Thank you for your feedback.
I am sorry to read about your experience. This is not the level of service we strive to provide, and we understand your frustration. We truly value your time and will make every effort to improve our availability and ensure such incidents do not occur again.
If you still need assistance, please feel free to send an email to kundehenvendelser@danskebank.dk. Kindly include your contact information and a description of the issue you require help with, and we will ensure that you are contacted as soon as possible.
Best regards - Karen
Very professional service.After meeting…
Very professional service.After meeting I get more clear about my expectations of loan.
4 November 2025
Reply from Danske Bank
Hi Vitalijus
Thank you for your review. We’re pleased to hear that you received professional service and that the meeting helped clarify your expectations regarding the loan.
Have a nice day.
Best regards,
Alberte
Great customer experience
Our relationship mgr Haci is super helpful and very responsive so that we end up in win win solutions
4 November 2025
Reply from Danske Bank
Hi Socrates
Thank you for your kind review. We’re delighted to learn that Haci has been so helpful and responsive, ensuring win-win solutions for you.
Have a great day.
Best regards,
Alberte
Good bank always found good service
4 November 2025
Reply from Danske Bank
Hi Parvez
Thank you so much for your kind feedback – it truly means a lot to us.
We are very pleased to hear that you are satisfied with the service we provide.
Feedback like yours is a great motivation.
If you ever need anything, please don’t hesitate to reach out.
Best regards,
Lissi
Reply from Danske Bank
Hi Martin
Thank you very much for your kind review. We are very happy that the advisor was informative and helpful.
Have a great day.
Best regards,
Alberte
Great experience – thank you, Jesper!
I would like to say that Jesper Lionett, was very patient and extremely helpful. He responded promptly and I’m genuinely pleased that he supported me throughout the process.
2 November 2025
Reply from Danske Bank
Hi Sahar
Thank you so much for your kind feedback.
I'm truly pleased to hear that Jesper Lionett was patient, helpful, and responsive throughout your process. It’s great to know you felt supported – that’s exactly what we aim for.
I’ll make sure to share your feedback with Jesper as well
Wishing you a wonderful day.
Best regards,
Lissi
Great Customer Service
Great Customer Service
Quick response, good communication and detailed answers.
31 October 2025
Reply from Danske Bank
Hi Radostina
Thank you very much for your kind review. We are happy that you have experienced quick responses, good communication and detailed answers in our customer service.
Have a great day,
Best regards,
Alberte
Reply from Danske Bank
Hi Yubaraj
Thank you very much for your kind review.
I am very glad that the meeting was fantastic and lived up to your expectations.
Have a great day.
Best regards,
Alberte
Unprofessional people
Unprofessional people, I applied for switching offer and they pay 1 month, and dont pay the next, then again after calling they pay for the month and again no payments after that.... Disheartening and sad that you have to keep following up with them :(
29 October 2025
Unprompted review
Reply from Danske Bank
Dear Aakanjsha,
I apologize for the unsatisfactory experience you have described – this is certainly not our intention.
To investigate your experience further, I kindly ask you to provide more details. Please write to us at kundehenvendelser@danskebank.dk, including a thorough description of the situation as well as your contact information, such as your full name and date of birth. It would be greatly appreciated if you could refer to this Trustpilot review in your message.
We look forward to hearing from you and wish you a pleasant day.
Kind regards, Theresa
I loved the services they always offer.
I loved the services they always offer.
4 October 2025
Unprompted review
Reply from Danske Bank
Hi
Thank you so much for your kind review and the 5 stars - that is highly appreciated. We are happy that you love our services, and hope that they live up to your expectations.
Have a great day.
Best regards,
Alberte
Looking to get a bank loan
Looking to get a bank loan - advisor never followed up since beginning of september.
I had a call with an advisor, won't give her name but it is the strangest and unprofessional experience I had since the advisor never followed-up as agreed and even after numerous email to danske no one tried to fix this so had to look into other banks.
Today was supposed to have an advisory call again and seems that the person does not know english enough to explain it to me. Would be nice to have this setting English/Danish when booking an advisor not to waste my time waiting for you and then waking up that we need to postpone.
So I wonder if you guys are really interested to give out loans or help customers because so far the impression is otherwise - clearly far from a decent experience with a bank.
All the other banks were friendly, did follow-up and try to understand my needs - here is just out of my understanding
Quite disappointing Danske!
22 October 2025
Unprompted review
Reply from Danske Bank
Dear Andy
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the experience you have had, as it is far from the standard of service we want to provide.
We regret to hear that there was a lack of follow-up after your initial contact in September, as well as the challenges you faced during your recent advisory call. We understand how important clear communication and timely assistance are, especially when it comes to something as significant as a bank loan.
Your suggestion regarding the option to select a preferred language when booking an adviser is both valuable and appreciated. We will ensure this feedback is shared with the relevant teams to improve the booking process and avoid similar issues in the future.
We acknowledge your frustration and truly regret the inconvenience caused. If you would like to discuss your experience further, we encourage you to write to us at kundehenvendelser@danskebank.dk and include your contact details. We will ensure that you will be contacted as soon as possible.
Once again, we apologise for falling short of your expectations and hope to have the opportunity to restore your trust in us.
Kind regards – Karen
Reply from Danske Bank
Hi
Thank you so much for your kind review and feedback. We are happy that our service lived up to your expectations. We appreciate your kind words about the team and we look forward to assisting you again.
Have a great day.
Best regards,
Alberte
Reply from Danske Bank
Hej Roya
Hvor er det godt at læse, at du har oplevet god service hos os. Vi sætter stor pris på, at du deler din feedback med os - mange tak for det.
Rigtig god mandag.
Bedste hilsner - Alberte
Housing
Great experience with our advisor on housing and mortgage refinancing particularly on Holte branch
16 October 2025
Reply from Danske Bank
Hi Deniz
Thank you for your positive review. We are delighted to learn about your great experience with our advisor. Your feedback is greatly appreciated, and we look forward to assisting you further in the future.
Best regards,
Alberte
I really appreciate my bank adviser
I really appreciate my bank adviser , he is amazing to work with.
After each meeting , I am able to understand 100% with my financial situation and boliglån so on!
16 October 2025
Reply from Danske Bank
Hi Nini
Thank you for your kind words - it’s wonderful to learn that your bank advisor has been amazing to work with and that you leave each meeting with a full understanding of your financial situation and housing loan.
Have a great weekend.
Best regards,
Alberte
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