I was very impressed with the outstanding and highly professional service and extremely human approach provided by DAN. The support was incredible, with always a prompt and proactive response, and th... See more
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I recently experienced a small accident in the Red Sea where I broke my ankle after leaving the water. I called DAN Europe as soon as was possible, and their response was nothing short of exceptio... See more
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Incredible team experienced in supporting divers. They will calmly work with you and your medical team to arrange and authorise any support or treatment you require and will stay with you throughout t... See more
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For the price and compared to a lot of insurances DAN stands out for me above all. I already had DCS symptoms and was in the hospital when I contacted them via Internet calling (something that a lot o... See more
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Company details
Written by the company
DAN Europe is a not-for-profit worldwide organisation that provides emergency medical advice and assistance for underwater diving injuries. DAN Europe also promotes diving safety through Research, Education, Products and Services
Contact info
Contrada Padune, 11, 64026, Roseto degli Abruzzi, Italy
- +390858930333
- mail@daneurope.org
- www.daneurope.org
4.6
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Dive incident - Dan no help whatsoever …
I had a diving incident in the Philippines
Here I lay in a hospital bed awaiting Dan to approve tests for lung expansion and possible further damage.
I am here in the hospital bed 3 hours now
Just to explain what happened so far..
Started the contact with them and it seemed quick, they had a doctor call me telling me I need urgent tests
Then they told me to call my travel insurance to let them handle it. I told them they don’t support dive incidents and that’s why I paid for Dan gold package. After this,I had no idea where to go for the doctors tests I asked where do I go for them, and they had no idea
I had to search around for a hospital ready to make these tests
The initial hospital chosen was closed for reforms, so I asked the hotel owner which hospital is able to treat such injuries, he suggested a hospital in Manila, I called Dan and confirmed I would go there
4 hours journey, I arrive, doctors worried to start tests, and Dan tell me they never approved this hospital (even though they did on loadspeaker) and still 3 hours later they have not approved the tests
I have received offensive emails from some staff there and am still laying here in the hospital without care, the last one stated :we cannot replace the "emergency services".
An absolute disgrace
18 August 2024
Unprompted review
Reply from DAN Europe
Dear Adrian,
Thank you for sharing your feedback. We wish to clarify that the issues you encountered arose when you opted not to follow the recommendations provided by our team. This led to delays and complications that could have been avoided.
According to the case logbook, the team promptly directed you to appropriate medical facilities and provided continuous support throughout the process, ensuring that all necessary treatments were covered. Despite the challenges presented by your independent choices, we remain committed to assisting you at every step, and your case is still being actively handled by the team.
While we continue to do everything to support you, it is regrettable that you have chosen to publish misleading information, that does not accurately reflect the facts.
No refund for a 50 euros mak lost in the sea
Just to let you know, DAN has not agreed to refund me for the lost mask because the amount was less than 500 euros... Next time, let's issue me an invoice for that amount, maybe easier and more interesting for the victim cover;)
5 July 2024
Unprompted review
Reply from DAN Europe
Dear Sebas,
Thank you for taking the time to write this review.
For the sake of truth, it is worth mentioning that you lost the diving mask you had rented, then the centre asked you to reimburse it. The short-term, one-day insurance cover you purchased from the centre has limits, both minimum and maximum - which are clearly stated in the insurance conditions you accepted. We tried to explain this, also inviting you to a dedicated virtual call with our local consultants.
It may sound disappointing, but the conditions of contract should be respected, as a guarantee for the whole community.
I wrongly assumed that DAN covered lost luggage
I wrongly assumed that my dive insurance DAN Silver covered accidental loss of equipment as well as medical benefits.
Got nothing when the live aboard boat that I was on sank and I lost everything. Don't assume that DAN cover equipment, luggage or personal items
25 April 2023
Unprompted review
Reply from DAN Europe
Dear Helen,
Thank you for your feedback. We're truly sorry for the unfortunate incident you experienced, and understand the difficulty of such situations.
It's crucial for our members to fully understand both the extent and limits of their coverage. Our policies are designed to provide comprehensive medical benefits for diving incidents, but unfortunately they don't cover personal equipment or possessions should the dive boat sink. While DAN is always here to offer medical assistance to every diver, coverage for non-insured cases is not possible. This is to ensure fairness to all our insured members, and the sustainability of the services themselves.
We recognise how unfair it feels to be involved in a boat accident, and we trust that the responsible parties are held accountable. However, it's important to note that negative feedback based on misunderstandings can unfairly impact service providers who have fulfilled their contracts.
We're using your feedback to further improve how we communicate our services, ensuring members can make informed decisions for their diving needs. Should you have any further questions or concerns, please contact our customer support team.
I had a diving incident in Thailand…
I had a diving incident in Thailand (Koh Chang) and DAN has been at my side from beginning to end. They called me every two hours during the two days I spent in hospital, disregarding the different times. I received the best treatment I could have, including the hyperbaric chamber and I did not need to take out a cent.
I knew they were good, but definitely they surpassed my expectative.
7 February 2023
Unprompted review
Reply from DAN Europe
Thank you so much for this heartfelt review, Nicola. We will always be by your side!
Dan Has Your Back
When I had potential DCI-related symptoms after a dive trip, one of the senior DAN Medical Directors was there on the phone to talk the issue through. He was tremendously knowledgeable and reassuring and helped me work out the next steps - I would never set foot in the water without DAN at my back
8 September 2022
Unprompted review
Reply from DAN Europe
Thank you for this review, Jonathan. We will always have your back!
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