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Dandara Reviews 

3,032
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,032)

836 reviews in the last 12 months

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Rated 5 out of 5 stars

Currently in the process of buying

Currently in the process of buying, couldn't ask for a better service, Everyone is so welcoming and helpful. Very much looking forward to moving in!

12 June 2026
Unprompted review
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Reply from Dandara

We're delighted to hear you're receiving excellent service and are looking forward to moving in. Thank you for your kind words!

Rated 5 out of 5 stars

Great service rentals

Great service and went above and beyond to help find the perfect rental property

30 May 2026
Unprompted review
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Reply from Dandara

Thank you for your 5* review!

Rated 5 out of 5 stars

Had an amazing experience thanks to…

Had an amazing experience thanks to Courtney from the sales team. She was so friendly and knowledgeable and answered all of my enquiries swiftly. Nothing was too much trouble. Thank you Courtney!

20 May 2026
Unprompted review
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Reply from Dandara

We're so pleased you had such a positive experience. We appreciate your kind words and are glad our team was so helpful.

Rated 5 out of 5 stars

I had enquired about a property at the…

I had enquired about a property at the New Market Yard development and their 6% advert. The team were fantastic at communicating with me. Very helpful, knowledgeable and friendly.

5 June 2026
Unprompted review
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Reply from Dandara

We're so glad to hear our team provided such a positive experience regarding your New Market Yard enquiry! Thank you for your kind words.

Rated 5 out of 5 stars

I initially enquired about buying a New…

I initially enquired about buying a New Market Yard with Bex. I found Bex incredibly helpful and the properties were immaculate

3 June 2026
Unprompted review
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Reply from Dandara

We are so glad you found our team helpful and the properties immaculate. Thank you for your kind words!

Rated 5 out of 5 stars

Birch Park, Braintree

We couldn't be happier with the service we received from Dylan and Luke, our site managers. From start to finish they were professional, approachable, and genuinely helpful throughout the whole process.

Any minor snags that arose were dealt with quickly and efficiently. The home demonstration was excellent; they took the time to walk us through everything thoroughly and made sure we felt completely comfortable before handing over the keys.

What really stood out was how well they kept us informed every step of the way. Whether it was updates on the build progress, communication around the current road closure, or keeping us in the loop about the new path being laid — Dylan and Luke made sure we were never left wondering what was happening.

It's rare to deal with people who are this proactive and personable. They clearly take real pride in their work and in making sure the customer experience is as smooth as possible. Highly recommended — a credit to Dandara.

11 June 2026
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Reply from Dandara

We are so pleased to hear about your excellent experience with our team. It is wonderful to know that our colleagues provided professional, approachable, and genuinely helpful service throughout your journey. We truly appreciate your kind words and high recommendation.

Rated 5 out of 5 stars

We have been absolutely delighted at…

We have been absolutely delighted at service levels provided pre and post transaction by Dandara on site(Construction Team) and off site (Customer Services)Proactivity has been excellent and response to our needs and queries beyond compare .We bought our house in Q4 2024 and if we had to do it all again we'd choose these guys.Full credit to Violeta and Lewis in their respective areas

11 June 2026
Unprompted review
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Reply from Dandara

We're delighted to hear about your excellent experience with our team, both on-site and with customer services. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

The sales administrator and team were…

The sales administrator and team were wholly professional and extremely helpful at every step of the way. Conveyancing wise, through no fault of the Dandara team, my move has been extremely stressful but I received the utmost support and understanding from Violeta at The Heathers, Hadlow.

11 June 2026
Unprompted review
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Reply from Dandara

We appreciate your review about our team's professionalism and support. We are glad Violeta provided exceptional assistance.

Rated 5 out of 5 stars

Visited the development to look at some…

Visited the development to look at some houses and had a great experience. The area was clean and well looked after, and the staff were friendly, welcoming, and happy to answer questions.

23 May 2026
Unprompted review
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Reply from Dandara

We are delighted to hear you had such a positive experience visiting our development. Thank you for your kind words!

Rated 5 out of 5 stars

Top notch!

I was initially informed that the work would be carried out in July. Today, 10th June I received a call that it could be completed now! This was amazing and unexpected and I truly appreciated the teams efforts.
The work was carried out by Paul who was a true professional, left no mess and finished in a very timely manner. Both Paul for the work and Charlotte at the Customer Care Centre are a credit to Dandara and I thoroughly appreciate them. Top notch Dandara.

10 June 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear about your positive experience with us. It's wonderful to know our team, provided such professional and appreciated service. Thank you for your kind words!

Rated 5 out of 5 stars

Great service

Everybody I have interacted with has been superhelpful, friendly (and patient)

9 June 2026
Unprompted review
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Reply from Dandara

Thank you for leaving a review!

Rated 5 out of 5 stars

Initial enquiry re apartment at The Waterside.

I am interested in moving and downsizing from a 3 bedroomed Cottage in Sulby to an Apartment in Douglas. The young girl on reception was extremely helpful in explaining the Waterside Development to me and showing me your in-house Apartment beneath your reception. Very impressive. At the present time I am in no urgent need to purchase and will need to discuss with my family my future requirements. Many thanks to the girl in your reception for listening to me and answering very clearly my many queries.

9 June 2026
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Reply from Dandara

We are so pleased to hear about your positive experience with our team. We appreciate your kind words regarding the helpfulness of our colleague. We look forward to assisting you further when you are ready.

Rated 5 out of 5 stars

Kelly and the team at Dandara Jersey…

Kelly and the team at Dandara Jersey have been fantastic to deal with, viewings are made easy and stress free. Thank you Kelly for your support, guidance and knowledge whilst I house hunt

4 June 2026
Unprompted review
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Reply from Dandara

We are so happy to hear that your experience with our team has been fantastic and that viewings were stress-free. Thank you for your kind words!

Rated 5 out of 5 stars

Janet in Golwg Gwendraeth has just been…

Janet in Golwg Gwendraeth has just been amazing.

I cannot thank her enough from start to finish. From being down to earth, kind and friendly.

We weren’t planning on buying a home this early but after seeing the showroom we were sold as soon as we walked through the front door.

Janet has been so patient and understanding with us and I want to her to have the recognition she deserves.
We have had zero issues with the service and Janet was just as excited as us for the house!
Final push to complete the end of this month!😊😊🎉🎉🥳

18 January 2026
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Reply from Dandara

We are so pleased to hear about your wonderful experience and that our team member made such a positive impact. We appreciate your kind words and are excited for your upcoming completion!

Rated 5 out of 5 stars

Helpful and efficient

Dandara have been very helpful and efficient, and have dealt with everything quickly and professionally.

29 May 2026
Unprompted review
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Reply from Dandara

We're happy to hear we provided helpful and efficient service. We appreciate your feedback.

Rated 5 out of 5 stars

I enquired about New Market Yard and…

I enquired about New Market Yard and spoke with Courtney. She was so pleasant and helpful with all the information needed, it was a pleasure dealing with her.

3 June 2026
Unprompted review
Dandara logo

Reply from Dandara

We're so glad to hear you had such a lovely experience. Thank you for your kind words!

Rated 5 out of 5 stars

Recently visited birch park and the…

Recently visited birch park and the houses were beautiful. I was really impressed with the houses and specifications. The service received was great.

23 May 2026
Unprompted review
Dandara logo

Reply from Dandara

We are so pleased you enjoyed your visit and were impressed with the houses and specifications.

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