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Dandara Reviews 

3,031
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,031)

836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really enjoyed our visit

Really enjoyed our visit. The sales team were friendly and helpful, and the development looked lovely. We felt very welcome and would definitely recommend visiting.

26 June 2026
Unprompted review
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Reply from Dandara

We are so pleased you enjoyed your visit and felt welcome. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Isle of Man rental

We were in a rental Larch 3 bedroom just on 2 and a half years. During that time we were nothing short of amazed by the service we received. All our queries and concerns were resolved quickly, professionally and without hesitation.

26 June 2026
Unprompted review
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Reply from Dandara

We're so happy to hear you were amazed by our service! We appreciate your kind words and thank you for your positive feedback.

Rated 5 out of 5 stars

Laura was so helpful

Laura was so helpful. She explained to me everything and in simple terms. She showed me around and i was happy to make a decision due to her simplicity of information.

26 June 2026
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Reply from Dandara

We're so pleased you had a positive experience. We appreciate your kind words and are glad our team was so helpful.

Rated 5 out of 5 stars

The Team at Meadow View were very…

The Team at Meadow View were very helpful and informative… Looking forward to moving into our new home.

22 June 2026
Unprompted review
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Reply from Dandara

We're so glad our team was helpful. We wish you all the best in your new home!

Rated 5 out of 5 stars

Aircon wasnt working

Aircon wasnt working, they had someone out to fix very promptly, thankyou Tracey for sorting so quickly and for the updates.

25 June 2026
Unprompted review
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Reply from Dandara

We are so pleased we could resolve the aircon issue quickly for you. We appreciate your kind words!

Rated 5 out of 5 stars

Myself and my partner recently visited…

Myself and my partner recently visited Birch Park and had a great experience. The houses were beautifully presented, with all rooms furnished as if they were occupied. The attention to detail was excellent and made it easy for us to imagine living there. Tom from the sales team was especially helpful and looked after us (even offering cold drinks, which were very welcome). He was knowledgeable, friendly, and happy to answer all our questions regarding the various properties, as well as the sales processes involved.

21 June 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear you had a great experience at Birch Park! Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Ashley at Hawthorn Grove is so…

Ashley at Hawthorn Grove is so knowledgeable had a really lovely viewing and he answered all my questions what a beautiful development.

20 June 2026
Unprompted review
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Reply from Dandara

We're so happy you had a great experience with Ashley - he will be delighted with your feedback. Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

The properties were lovely

The properties were lovely, well built, good finish, and very well spaced from each other. We met with Rebecca who showed us around the show houses, and who explained everything to us very politely, professionally & in great detail and answered every question honestly. Well found all Dandara staff very polite and helpful

25 June 2026
Unprompted review
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Reply from Dandara

We're so pleased you had such a positive experience with our team. We appreciate your kind words and wish you all the best with your new home.

Rated 5 out of 5 stars

Truly 5star rated

Truly 5star rated. Excellent build quality at affordable price and professional service

19 June 2026
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Reply from Dandara

We're so glad you enjoyed our quality and service. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great Service

Excellent, knowledgable, friendly and proactive staff providing an exemplary service

24 June 2026
Unprompted review
Dandara logo

Reply from Dandara

We are so glad to hear you had such a positive experience with our team.

Rated 5 out of 5 stars

Everyone at Dandara very helpful.

Everyone we have met at Dandara has been extremely helpful and been at pains to explain everything clearly. Particular thanks to Tracy for working tirelessly with us to complete our transaction.

21 June 2026
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Reply from Dandara

We're so pleased you had such a positive experience with our team. We appreciate your kind words and wish you all the best with your new home.

Rated 5 out of 5 stars

Kerry in sales

A friend referred me to Kerry in sales, I called her about the new market yard flats and was provided with lots of detail. Would be interested in viewing these when my current property sells. Would highly recommend Kerry

22 June 2026
Unprompted review
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Reply from Dandara

We're so glad to hear you had such a positive experience and found our team helpful. We look forward to assisting you further!

Rated 5 out of 5 stars

Went to an open viewing at New Market…

Went to an open viewing at New Market Yard last weekend with my mother and came away really impressed. The finish on the apartments was very good - well thought out and great quality. Kerry and Courtney were helpful on the day, taking the time to walk us through everything including the incentives on offer.

7 February 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you were impressed with your recent viewing experience. We appreciate your kind words about our team and the quality of our apartments.

Rated 5 out of 5 stars

Recently had a great experience at…

Recently had a great experience at Braeburn Fields with Elliot. He was incredibly knowledgeable about the development and super accommodating showing us the various different plots and options available.

23 June 2026
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Reply from Dandara

We are delighted to hear you had such a positive experience. We appreciate you sharing your kind words about our team's knowledge and helpfulness!

Rated 5 out of 5 stars

I visited birch park this weekend and…

I visited birch park this weekend and thought that the development and home were lovely. Jo walked us through the show home and was really helpful. We will definitely come back to view again!

20 June 2026
Unprompted review
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Reply from Dandara

We appreciate you sharing your positive experience! We're glad you found the development and home lovely, and our team helpful. We look forward to your next visit!

Rated 5 out of 5 stars

The team at the open viewing were very…

The team at the open viewing were very knowledgeable and answered any questions we had! Not sure the location is for us but would definitely use them when we decide to buy in the future

13 June 2026
Unprompted review
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Reply from Dandara

We're glad our team was so helpful! We appreciate your positive feedback and look forward to assisting you in the future.

Rated 5 out of 5 stars

Kerry Sinden - 5 stars!!

I dealt with Kerry from Dandara in Jersey and she was amazing!

23 June 2026
Unprompted review
Dandara logo

Reply from Dandara

We're so glad you had an amazing experience with us! Thank you for your kind words.

Rated 5 out of 5 stars

I attended the open viewing at New Market Yard.

I attended the open viewing at New Makert yard on 6th June. The apartments were really modern and the sales agent was really helpful.

6 June 2026
Unprompted review
Dandara logo

Reply from Dandara

We're so pleased to hear that. Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

King street staff

I popped into the king street office to ask about new market yard flats, the staff were very friendly and gave me lots of helpful information

17 June 2026
Unprompted review
Dandara logo

Reply from Dandara

We're so glad our team provided helpful information. We appreciate your positive feedback!

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