5 Stars: Outstanding service and fast delivery! I had a great experience with Dancover. I placed an order over the phone on Wednesday for a tent that I urgently needed for Saturday. Their team was i... See more
Company replied
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5 Stars: Outstanding service and fast delivery! I had a great experience with Dancover. I placed an order over the phone on Wednesday for a tent that I urgently needed for Saturday. Their team was i... See more
Company replied
Arrived quickly, but no contact about delivery date. Arrived and driver did not ring or knock door and drove off. Company then rung and apologised for mix up, arrived on correct day but still early th... See more
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The Pergola is as expected. But the delivery company Leman sucks. They sent an estimated delivery date and instruktions how to unload the truck. I accepted as the instruction said. I took a... See more
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I purchased an identical sheet some 8 years ago, and this one, althouigh did everything I wanted, a couple of things have presented themselves' 1, I think due to my perhaps, over tightening of the she... See more
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Nordre Strandvej 119A, 3150, Hellebæk, Denmark
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We ordered an outdoor tall table from dancover well worth the money very strong well made perfect for the garden

Reply from Dancovershop
The delivery was missing framework for the tent.
Called customer service and was treated rudely. Got no answers — they said they would check and get back to me.
Also emailed customer service and was told I needed to fill out a complaint form.
The following day I received a call saying that the other missing package would be delivered within a few days, which it was.
Should review the handling and conduct of customer service and complaints management.

Reply from Dancovershop

Reply from Dancovershop
Could have been more open in the communication, especially in written messages, rather than only giving short answers such as “yes” or “no.”
I understand that people can be busy or have a bad day, but as a customer, it is difficult for me to know that.

Reply from Dancovershop
I haven’t built the garage yet but it was fast delivery.

Reply from Dancovershop
Very easy to order and helpful customer service. Had my order on time and I’m a very satisfied customer.

Reply from Dancovershop
All parts easy to install and did fit to 100%
Refards Egert

Reply from Dancovershop
Dancover is my no1 supplier.
I have bought from Dancover many times ,product quality can’t be beaten anywhere ,my go to tarp supplier and marquees too

Reply from Dancovershop
Hi,
Chaotic communication from the salesman. I do not accept the tone in the email.
The only person who was helpful was TAREK.
I will not recommand DANCOVER in the future when the opportunity will be given to me.
Thank you.
Daniel THOMAS.

Reply from Dancovershop
I needed a new roof for my 3x3 m pop up. Quick and efficient service at a good price.

Reply from Dancovershop
Helpful phone conversation guiding me to online shop

Reply from Dancovershop
Ordered the wrong colour of a tent. Emailed the support that told me it was to late since the order was already packed and on its way, i asked if i could just return the tent and change to another colour but they never replayed. 2 days later i get a update from the forwarder that they had collected the 3 packages. So it was alot of time to pack the other colour if they want.
From now on i will order my other tents from some other company.

Reply from Dancovershop
Shipment was decent time not great. Support answered ok fast when I had a question about missing vital parts.

Reply from Dancovershop
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