Dalston Mill Fabrics Reviews 

1,073
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the materials, noting the extremely helpful and detailed product descriptions as well as the wonderful variety available. Shoppers consistently highlight the remarkably fast delivery times and efficient, highly helpful customer service when placing their daily online orders. However, some people mentioned recurring issues regarding unexpected delivery delays and lost packages caused by the external courier services handling shipments. A few consumers were also quite dissatisfied, reporting that they occasionally received damaged fabrics or unexpected quality issues within specific product bundles.

What people talk about most

Product

Clients share positive opinions on product quality, praising the large selection of materials and affordable... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standards and reasonable... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the speedy and efficient... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping times and helpful... See more

Service

People report positive experiences with service, highlighting prompt and efficient support along with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some vibrant orange cotton drill to make a suit, absolutely love it. Great colour, great fabric weight and all at a great price. Didn't even have to go hunting for cotton, this was done for me... See more

Rated 5 out of 5 stars

I placed my order with Dalston Fabrics and I am delighted with both the lilac Irish linen and the Christmas fabric I have received. I made a stupid mistake when I placed my order, however I rang Dalst... See more

Rated 5 out of 5 stars

I have been using Dalston Mill fabrics for few years and loving them .Super informative and helpful data re the fabrics,weight, width, materials that the fabrics are made from and just love the variet... See more

Rated 5 out of 5 stars

The quality and choice of fabrics is outstanding (making it VERY difficult to not go overboard, ha!) and the website easy to navigate. There are always special offers to be had, and the fabrics... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,073)

431 reviews in the last 12 months

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Rated 5 out of 5 stars

I'll be back again and again

I'm a returning customer and regularly order fabric from DALSTON MILL FABRICS. I recently bought some of their Premium Cotton Jersey to refresh my t-shirt collection and was very impressed. The quality and value for money are second to none. I've just received my second order of this fabric in two new colours. Highly recommend.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Lost but found!

My order seemed to get lost within the Evri system and although they said they tried to deliver it 3 times and know they didn’t! Eventually they said they returned it to the sender. I spoke to Dalston directly and it was lovely to phone and get through to a person straight away. They said they would get it sorted, and send the package again once they received it back, which they did. I wasn’t in a rush for it so everything was fine in the end. The mystery was the original package was correctly addressed and just popped inside new packaging and sent again and arrived two days later. Dalston kept in touch by phone and email to keep me informed. Good customer service.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

A great shop for fabrics and dress making resourced

Certainly an excellent website with a huge range of amazing fabrics; All sorted and easily accessible. The quality of the fabrics have always been excellent. Ordering is easy and the delivery service is always prompt. I love the thread match service. I wouldn’t buy my fabrics from anywhere else now.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great range of fabrics and fab telephone/online service

I was impressed by the range of fabrics on the website and unable to get there, chose to buy online. I phoned the store to ask about the size of the patterns and spoke to a really helpful man. I ordered some samples which came very quickly and were of a good size to assess the fabric weight and pattern size. Because I was on a tight time schedule, the ordering team kindly rushed the order through and it came very well packed and quickly.
I had also ordered the matching thread and zipper which was very convenient, and at a reasonable price. I now have a lovely bespoke mother of the bride dress. Thank you Dalston Mill staff. Will definitely use again !

24 April 2026
Unprompted review
Rated 2 out of 5 stars

If you are a professional avoid Dalston

Ordered Items 9 days ahead of a deadline and they posted an incomplete order. I told them immediately and they replied saying they would resend the missing parts. They took over a week to correct their mistake and when I mentioned their communication was off they doubled down saying their staff sickness was somehow an excuse that no one was able to post the order I had paid for. Really unhappy with the service, communication and attitude of their customer service.

Don't get me wrong some of their fabrics are good quality and a good price but if you run a business or need reliable professional service then look elsewhere. If there is a mistake made they DO NOT CARE what situation they are putting you in as a customer. They will deal with you when they are good and ready and not a second sooner.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Recent purchase of Silk Dupion.I have bought several times from…

I have bought several times from Dalston Mill Fabrics so I know their stuff is good quality. I find it hard to judge the colours on screen but from this supplier I usually receive the colour I am expecting which is important to me. On one occasion I ordered an item that was out of stock and they contacted me promptly and we agreed an alternative [ or I could have had my money back if I wanted. Always helpful people.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Pleased to recommend

I have been a happy customer of Dalston Mill Fabrics for a number of years. I’ve always received orders promptly and if I’ve had any queries they have been swiftly and appropriately dealt with too. I am happy to recommend them.

5 May 2026
Unprompted review

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