Daily Paper Reviews 

I had packed a return in the wrong box and emailed costumer service. They quickly helped me and refunded my return. Overall very happy with the quality of the clothing and the good help of the costumer service.

False product description – not worth €140

I bought this shirt because Daily Paper clearly advertised it as 100% cotton. For a shirt priced at €139.95, the material composition is a major part of what you are paying for.

After receiving it, I checked the care label and found out the shirt is actually 50% cotton and 50% polyester. That is not a small mistake. That is a completely different fabric composition than what was advertised.

Honestly, this feels misleading. A cotton/polyester blend does not have the same quality, feel, breathability or value as a 100% cotton shirt. If I had known this beforehand, I would not have paid this price.

The design may look good, but the product information is inaccurate and the value for money is poor. For a brand like Daily Paper, I expected much better transparency and quality control.

Very disappointing experience. Customers should not have to check the care label after delivery to find out that the website description was wrong.

I placed an order for 4 items but only received 3. I contacted customer service to address the issue. They replied once, asking for proof, which I provided. It has now been 4–5 days without any response. I have little confidence that I will receive a refund, as the company places all responsibility on the customer, even though this was clearly their mistake. It happend almost 1 month ago and I still have not recieved my money back. They expect the customer to resolve an issue they caused themselves. Based on this experience, I will not place another order with this company.

I have returned a parcel and customer service told me I have to wait for 10 days for them to process the return. It’s now 11 days now and thy saying I have to wait for them to investigate it to the warehouse. I have provided the receipt and on the system it’s showing it has been delivered.

I returned an item as it didn't fit quite well. Almost a month now and still no refund. Now I'm getting no response from customer service.
It shouldn't take more than 15 days to process a refund.

There should be a way to give no stars.
Absolutely accurate reviews in here unfortunately purchased a coat, arrived of such poor quality on Friday covered in hair and fibres, polyester stitching coming out of seams, different colour than pictured and also deep creases everywhere.

Even then trying to support a black owned business I gave the benefit of the doubt and was at first willing to exchange.

I was told by Stefan to just repurchase it which i did not want to do in case it happened again and also that defeats the object of an exchange.
He said “well it’s sale time will take at least two weeks”
I asked due to the fact that it was their fault could it not be prioritised.
Only way to prioritise would be to purchase another coat.
No apology nothing when asked if this was normal for a coat to be sent in such a state I was told. “Not really” which didn’t instill any confidence in me to purchase another coat and await a refund on the faulty one.

I was told if I exchanged another coat would be held for me. Which was the only positive.

I later that day just have it refunded due
to non existent service and lack of accountability.
I followed up with an email to state this and I added I would like a collection or a QR code so I didn’t have to print label and there was no further inconvenience or cost to me.
(Unable to print label at home)

No response so I called Monday lunch time and i spoke with a nice man called Miguel I think who took some accountability at last and offered me a QR code and an apology.

I then received a conflicting email from Stefan hours later and wasn’t sure whether he was aware Miguel? had already agreed to send QR code and I had been waiting for it so I could drop off the parcel as his response was to the email I had sent on Friday.

So I called again and a woman answered refused to give her name and said that the person I spoke to only answered the phone because Stefan was on break so whatever he told me didn’t matter and that Stefan was in charge and it was a no on the qr code or collection.
I posed the question why should I be further inconvenienced and why have I been given false information, that had led me to wait to receive something that was never coming.

She bécame upset I asked her of she was ok and why she was shouting when I was the one who had encountered the issue and again why should I be inconvenienced further as it was not my fault. She refused to take accountability and hung up.

A shop to print label or library 30 minutes away.

Drop off point 8 mins away

Make it make sense if I had changed my mind I would have had no issue returning coat that distance but the fault was theirs and theirs alone.

I rang back immediately the phone was ignored.

Then Stefan picked up and echoed rude lady and his email that said i should go to the library or printing shop to print label and the earlier info was incorrect.
He further explained all customers are dealt with in this way and it was cyber Monday and he was too busy to be bothered with me.

I explained that the carrier RM offered free collections so what was the issue?

He then over me at this point said what do you propose as a solution.
To which I responded arrange to collect your faulty ítem, send me a QR code so I don’t need to print label or I will send back at a cost to me and you can refund the postage.

He quickly retorted with no can’t do any of these at this point I was annoyed because my request was more than reasonable, I gave a selection of óptions.

Why ask?

He then said I will make an exception for you and that they don’t offer this to any customers.

Alas at last a QR code perhaps, a collection?
But no he audaciously offered me a £10 voucher.
Honestly laughable we had already established the last thing I would ever be doing as a new customer having experienced this level of inadequate below par excuse for service is do it again.
At this point I’m not sure whether that was a serious offer or meant to cause offence.

Go elsewhere polyester filled recycled below par made in…. trash at inflated prices.
No quality whatsoever neither in product or service.

i bought a bag from daily paper. it was very expensive for a bag. the price of the bag was 240,-

While I was carrying the bag, it started to rain slightly, causing the bag to transfer all its color onto my clothes. My clothes are now unwearable. Daily Paper refuses to refund my clothing, even though there's no indication that the bag might transfer color. The bag has transferred so much color that it now consists of two colors, and this was a leather bag. The clothes I was wearing are perhaps worth twice the purchase price of the bag. The only thing Daily Paper can offer me is a refund, but the bag must be returned. They refuse to compensate me for the damage to my clothes caused by their product. Disgraceful company.

Customer service was great, helped me choose the right size trousers I've been looking for. I really don't wanna butcher her name, all I remember is her name started with an S for something short. She was lovely kind and help me out. Today around 15:29 25/04/2025

I like it , good fabrics and fitting ❤️

Don’t buy from these people. They are thieves. I bought a pair of jeans for 170$ and when tracking my order, i noticed it was cancelled without notice. My money hasn’t been refunded since and when i try contacting them, no one responds. They are all thieves…

I have ordered from daily paper a couple of times now, because my boyfriend loves this brand. I have never returned anything, because he liked everything. But today i had to return a bag i bought, because it just was a bit smaller and chunkier than i thought. And to be completly honest i was in shock over how much it costs to return one item. It cost me 142dkk (19 euros) to return it, which is absurd.. kind of makes me not want to buy from here again.

They were super helpful and quick their replies.

Ordered a hoody successfully, but a couple of days later I have got an email saying that the ordered item was out of stock, refund will be made ...

Customer Service is appalling. I’ve sent three emails regarding a refund and I’ve heard nothing back. This is the first and last time I purchase from them. Truly diabolical behaviour.

Terrible, I had to Pay 12 Euros to refund my order. Never Shop there again. Trust me guys

Lol can't change anything related to order or cancel after it is placed and before it was shipped. All I wanted to do was to change the size of an item from medium to large but nooo. Useless.

I ordered Daily Paper washed black hacid pants for my wife. The look and color are great. Whe she put it on, the corner of the pocket immidiately tore. Next day during the walk the stitch between the legs tore completely while she was just walking. It seems the fabric is very poor quality because if I lift the pants by the rip, the stitch continues to tear.

Bought a t-shirt of €59,95. Had it on for 1 day and directly yellow spots under the armpits. Contacted customer support but no, no production error. Even with t-shirts from ASOS or whatever brand this doesn't happen. Shame on you Daily Paper!! Thought for this price I would receive a t-shirt with better quality, this is garbage!

I buy clothes from Daily Paper quite often. Sizing is still really weird. Same size t-shirts looks like one is M and one is XL while both are size M. When you return chloting you have to pay for shipping! If sizing where correct i would probably not have to return. In future i would think again when shopping here. What a shame...

I bought a black puffer jacket back in November 2023 i didn’t even wear it for a month after first time of washing it does worth to wear it again

Fix your products
Dear Daily paper