quick delivery

Good quality of products and very understanding people.

I am extremely disappointed with my sofa purchase from Daells Bolighus. We paid around 8,000 DKK for the sofa, so we expected a good quality product and proper customer service.

Unfortunately, after opening the packaging, we discovered that the sofa was damaged. When we contacted customer service, the response was very disappointing. We were told that they would not take the sofa back once the box had been opened, and that they would only “take a look” at the problem and see if they could repair it.

But how are customers supposed to discover damage or defects without opening the packaging? Obviously, you cannot properly inspect a sofa while it is still sealed in the box. Opening the package is necessary to check whether the product you paid for is actually in good condition.

For 8,000 DKK, I expect to receive an undamaged product not a damaged sofa that the customer has to accept being repaired.

What is even more frustrating is the poor response from customer service. Instead of trying to properly resolve the issue and understand the customer's situation, we were basically told that returning it was not an option.

This has been a very frustrating and disappointing experience. I would strongly recommend being very careful when purchasing furniture from Daells Bolighus and making sure you understand exactly how they handle damaged products before buying.

8,000 DKK is not a small amount of money, and customers deserve much better quality and customer service for that price.

On top of that, we also received a bed without any installation/assembly manual. We also believe that some parts or items are missing, which makes assembling the bed extremely difficult and frustrating.

Good shopping

Brought a bed from here. Was supposed to get 3 different boxes box 1, box 2 and box 3. We ended up getting box 1 and box 3 twice. Didn’t realise until halfway into building the bed that we are missing an entire box of components. We ended up sleeping on the floor and wasted a lot of time and effort before building a bed that could not be built. We called customer service who said to come into the store. When we got in the store the staff were extremely rude. Not once did anyone say sorry we made a mistake. We wasted petrol going to and from the store as we live 30 minutes away. There was no word of compensation. The staff in the store wanted us to bring the extra box 3 back to the store and then they’d give us box 2. As though it was our mistake when it a was clearly theirs. They had no accountability whatsoever. It’s okay to make mistakes, what matters is how you own up to your mistakes. I went to the back side of the store to where you pick up your packages and there was a sweet lady called Julie who saved the day. I told her what happened and she immediately apologised and made things right. She said we can do what we want with the extra box 3 and gave us box 2 immediately. She is the reason my review is 2 stars and not 1. We weren’t compensated for our time wasted, the petrol wasted or the inconvenience of sleeping on the floor. The staff at the store were absolutely useless and rude and didn’t have an ounce of accountability or sympathy. We will never use the store again.

Good quality,came same day you choose it on calender.very Good price.very Good delivery.

Tak for god service til Jørgen fra Daells bolighus

Fast and efficient, had a small problem during the delivery and they provided immediate and resolving support. The quality of the product is as expected, the instructions for assembling are very clear.

It was a good experience. Fast delivery

Good product and fast delivery

Super service, konkurrence dygtige priser.

The customer prioritized service made me feel special. Thanks for your efforts.

I love the furnitures, acceptable prices for the quality. Dining tables, sofa beds, bed frames. Everything was as I expected. 👍🏻

Good and nice

Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Danish mobile numbers. But luckily the team was brilliantly switched on and helpful.

Everything was good, but the edge on the table was harsh.

It would have been great if it would have been smooth or if fine sandpaper would have been included.

One of the screws broke.

Other than that, we are happy.

We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The correct carpet will be delivered and the wrong one taken away.

The delivery guy was rude , refused to park near to the curbe and my husband needed to walk all the furniture ( more than 120kg ) alone by himself. The quality of the MDF is not so satisfying and the company need to have a very serious talk with Tvilum who make and pack the “wood”. I understand that is cheap but even like that we deserve quality.

Wardrobe is of the poorest quality ever and instructions are not adequate for people who don’t assemble furniture as a job as the drawings of the screws and all the relevant details are too small or imprecise.
There was a pice missing so I am not able to use a drawer as I can’t assemble the rail in the wardrobe.
The handles broke already as they can’t be fit firmly, therefore we had to glue them.
Customer service wasn’t really helpful .

I cannot recommend it. First and last time for me.