D'Addario & Company, Inc. Reviews 

Call from Steve excellent and efficient customer service. A+ D’Addario!

Quick responses and a pleasure to deal with highly recommend

I've been a user of D'Addario products for years, particularly EJ45 strings and other classical guitar accessories. Their products are reliable, designed to last, and built with musicians in mind. Proud to support them.

P.S. Their rewards system is the best too! Players Circle is a great way to give back to their customers. It gives us more reason to continuously support them.

I have used daddario strings since the 2000s they use a better core than the other manufacturers so the stability and tonal quality are noticeable above the rest.

The best strings I ever used (also the price-quality ratio). Additionally, the website is quite ergonomic and convenient.

I’ve been a long time user of Evans drumheads. Just recently started taking advantage of the Player’s Points program. Nice program, good benefits. I have had a couple of issues with points not loading, and no code on qualifying products, but the D’Addario Player’s Points support team has been very prompt to respond and very helpful each time.

Had a question about using the power cable with the power box. I had an answer within 24-hours. Super fast turn around. Their strings and accessories are industry standards. If they didn't invent it, they definitely perfected it.

Super fast support response! If you buy DADDARIO you must use this app!!!

Reasonable prices for postage to Scotland, even free sometimes for Players Circle members. Also the customer service has always been perfect whenever I've needed help.

Always an immediate response, and very helpful.

Ordered strings on the 15th April, it’s now 4th May, they still say ‘preparing for shipping’ like, what company in the world thinks this is acceptable. I thought I’d try these strings instead of EB strings but I will never use these ever again just because shipping is crazy slow. I could have ordered them on Amazon and gotten next day shipping but through their website is useless. Never again

I have tried many strings, but the quality-price ratio of Daddario is undeuably better. I mostly buy classic carbon strings, which last long and sound bright. Other manufacturers analogies can vary significantly in price, but the quality is not better, and sometimes it's even worse

The new way of signing in to register our string bags that is SUPPOSE to make things better for us is RIDICULOUS. I've been doing this for years and NEVER had a problem before. Put it back to the original way.

Contacted customer service for a question about some custom ink heads and some website issue, they responded in under 24 hours and i got all the information i needed. can’t wait for my heads to come in!!

I recently had a reason to contact the D’Addario support team, and I was genuinely blown away by the experience. In an era where customer service often feels automated or indifferent, D’Addario stands out as a massive exception.

The support I received was prompt, professional, and incredibly fair. They addressed my inquiry with total transparency and went above and beyond to ensure I was satisfied, demonstrating a level of integrity that is rare to find. It’s clear that they don’t just care about selling products; they care about the community of people using them.

I have complete trust in this brand and will continue to be a loyal customer. If you value a company that actually stands behind its word and treats its customers with respect, D’Addario is as good as it gets.

There was a issue with some guitar strings, i brought it to customer service attention.
George very quickly responded and took care of the issue beyond my expectations.
I tip my hat to them!

Great products and excellent customer service. There are so many string companies out there but none have the reliability and consistency of D’Addario strings

Quick honest answer to question. Love it!

I have been using the humidipacks for several years on my Martin d-18 and Martin 00015M- SM. They have been working out well keeping my guitar case at 45% humidity. Living in the boston area, the humidity is inconsistent. These have been great in preventing any damage to my guitars.

I've used D'Addario strings for years and since becoming a member of the Players Circle it's even better because you can get free stuff with your loyalty points. I've had quite a few free sets of strings already and will soon be able to get some more. Thanks D'Addario for great strings and great customer service. Martin Burton