D'Addario & Company, Inc. Reviews 

Steve was a big help we ordered wrong snare wires and he helped us get he right pair.

George recently helped me out after I had gotten a pack of strings, where a few were really gross. He had shipped the strings that were gross and on top of that gave me a free pack.

He was kind, helpful, and definitely strengthened my image of the brand as a whole. Thanks George!

I had a wonderful experience talking to George from consumer support. I wrote in to get help figuring out a set of strings for a short scaled plastic guitar from outdoor ukulele and he went above and beyond helping me figure out what I needed. He took the time to talk to me on the phone to explain his thinking and offered to send me a few different sets of strings to help me figure out the best option. I was not expecting any of this so I was pleasantly surprised I got direct help from George. He was great and I’m sure anyone who writes in have a great experience. Thanks for all of your help, George!

Steve was awesome. I ordered the wrong thing by accident and he initiated an exchange right away. Super prompt correspondence, friendly and excellent customer service.

Steve, from consumer support specialists, was extremely helpful with my issue. A couple quick reply emails and the issue was solved. Great customer service. Thanks!

I absolutely love your website! I'm looking forward to my shipment of strings. I know that I will sound better on D'addario Strings for my beautiful Taylor Acoustic/Electric!!

Great customer service. Helped me quickly with my question. Great products that I will continue to purchase in the future.

I have always been happy with the quality of their products, but the depth of the information on their website and the personal care they extend to their customers puts them over the top. George and Hailey have definitely gone above and beyond.

Good company. And I have no doubt that should they ever fall short, which can happen in business, they will deal with it promptly and well.

The turner I got diplays A on every note on my bass and I been around and around with George till I'm over it, I'm going through Chemo for the next four months and the cancer is easier to deal with than George.

I have a long time memory so will just figured I threw my money away on more China crap and this also reflexes on Amazon as they now have so many vendors you can't get refunds from anymore

Hands down the best acoustic guitar strings I've ever used! Same goes for their electric. My first experience with Daddario wasn't great due to the strings being on a floor model and the guitar didn't sound good so I assumed it was the strings. Boy was I wrong! Their customer service is absolutely outstanding as well! George is awesome! Anytime I've had the slightest issue they've made it more than right! Very few issues in the time that I've been using these strings. When you know you know 💯 I know they are the only strings that brings so much life to my already great sounding guitars!

I've been using "Select Jazz" reeds for sometime now on my soprano, alto & tenor sax jazz gigs and they've always been great; until the last batch! These "organic: cane reeds are absolutely horrible! For example, the 2H on tenor alto AND soprano all play softer than the old 2S. the 3H plays softer than the old 2M.
This has left me AND my students scrambling to find an alternative manufacturer and considering it took years to fin a reed that worked well with my Syos mouthpieces and produced the tonal variations I was seeking I am disappointed to say the least.
it makes absolutely no sense to mess with a tried and proven formula for the sake of the "Organic" name fad.

Amazing customer service!!!

I mistakenly ordered the wrong size drum head and have no use for it. After a short description of my issue over the web form and 2 working days of waiting, I received the lovely message stating that a new head was being sent to me in the correct size, and that incorrectly sized head can be kept by me to give to another drummer that needs it. All at no cost to me! This is a perfect example of great customer service. I feel bad that this is at the cost to the company so hope this review makes it to the right people!

So thank you very much for your service D'addario and I will be continuing to use your products into the far future!

I emailed customer support regarding some uncertainty about a custom design I wanted printed. Steve was quick with feedback and went beyond my expectations to make sure that I was satisfied with my design before purchasing. I am very impressed by the quality of the interaction, the support from the entire team, and the speed of their work.

I've purchased custom picks from D'Addario before and was extremely satisfied with the final product. After this experience, they're now my first source for anything I need done.

If they can do it, they have my business.

Great customer service from George at D’Addario. I wrote in about a correction to a product page. D’Addario always uses the best designs, materials, and techniques in everything they offer. Every product shows their relentless pursuit of quality and consistency. I have used their strings on double bass, electric basses, guitars, and more for 45 years. Live long and prosper! RB in Claremont, CA

Incredible customer support
Outstanding service
Technical support above and beyond expectations

Recently bought a pack of NB acoustic guitar strings from this company which happened to be defect (2 E-strings instead of an E and A). I reached out over mail and got a quick reply the day after. I gave my address after confirming that I had actually bought the product (save the plastic string pack, you're gonna need it) and they sent me 2 new NB packs for my troubles!

That's excellent service.

Tha customer service is absolutly not competent to answer simple questions.I am very dissapointed.
Iam extremly f a k t ap

I have been using D’Addario reeds for over 15 years and have been a big fan of their alto saxophone products. I recently received a defective reed in an online order and was immediately assisted by D’Addario’s wonderful customer service who promptly sent a replacement. I will continue to use their reeds due to my long-time satisfaction with their products and more recently, my experience with their high quality customer service.

I recently contacted D'Addario concerning a matter related to classical strings. I was put in contact with an expert. It was far beyond merely a supportive follow-up. 

Recently bought what I thought were 4 of D'Addario's Auto Lock straps on sale. Unfortunately I received 4 regular straps. When I contacted D'Add customer service for a return/refund, they said since the items were on "final" sale, they're non-refundable. It's not really about the cost of this order. It was a slap in the face to a loyal customer. I've probably spent close to a grand with D'Add over the years. That won't be happening any more.

So here's an update to my D'Add experience. They offered me 500 "courtesy" points in their Player's Circle program. But to give you an understanding of what that really means: a point is worth about 7 one thousandths of a cent. That's about $3.50. And this is after ordering another $80 worth of stuff. I can't even buy a damn pack of strings with that. I refused their offer. So they "gave" me 200 points anyway. Really big of them, eh?