Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t... See more
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See what reviewers are saying
Pretty much as pictured on the website. I got two (2) glasses recently and they are of good quality. I picked a quite simplistic & subtle design blue light blocking glasses (Rimless & Half rim varia... See more
I loved the pair I got on amazon years ago but could not find the same frames there so ordered direct. Was disappointed because I paid for anti reflective blue light blocking and while the blue light... See more
It seems the glasses really do block blue light and glare, and my eyes get much less tired after working at the computer all day. Super! I ordered the glasses, but the Joanie 8148 model turned ou... See more
Company details
Written by the company
Cyxus® is a professional American eyewear brand who designs computer glasses, polarized sunglasses, reading eyewear, gaming glasses for men, women and kids since 2009.
Contact info
108 West 13th Street, 19801, Wilmington, United States
- (302) 601-2666
- www.cyxus.com
2.6
Poor
195 reviews
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Hasn’t replied to negative reviews
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Service without Support
Ordered glasses and was contacted to confirm the order. When I responded to say that I wanted to cancel and confirm prescription, I was told I took too long to respond so the completed the order. I can’t even use the glasses. I won’t use the service again.
7 November 2023
The lens is reflective
6 October 2023
The product was exactly described
The product was exactly described, the price was great, and I received my order in time specified, I really love these sunglasses, & I get asked where did I get them.
Satisfied customer
31 October 2023
REALLY DISAPPOINTED
On October 3, 2023 I paid in full for a pair of glasses and on October 14 customer service sent me an email stating that the item was out of stock and "We would be more than happy to assist you in finding an alternative style that suits your preferences. Please let us know your preferred style or any specific requirements." I replied that I am not interested in an alternative style and requested a refund. Up to this day a refund has not been processed !!!. I tried to contact Cyxus through email and the phone number listed on the website which is NOT working, as well as their CHAT option on the website where there's never a staff to chat with. That says a lot about this Company, I am furious and disappointed about this issue. They seem to refuse to submit my refund !!!.
14 October 2023
very bad service
very bad service, nobody answers my messages , I got glasses that are not my prescription
23 October 2023
Good customer service
Customer service is so helpful. First they sent me wrong model then I noticed about it. And they re-sent me.
With cyxus glasses enjoy your digital life!
11 August 2023
Great product ❣️
Thank you, i love the product❣️it’s user-friendly, light to wear and carry, and most of all looks elegant too❣️
7 July 2023
Excellent product experience
Excellent product experience. The experience was very good and I am satisfied with the glass. But I Will appreciate if Cyxus will send the next product from a nation other than China.
21 July 2023
It took MONTHS to get my order after I…
It took MONTHS to get my order after I paid for expedited shipping.
22 July 2023
I never got my order
I never got my order. I only found out about issues with my order after I reached out numerous times to their customer service. They gave me a bad tracking number and then kept telling me the order arrived which it definitely didn't. I'm sad because I've previously bought from here with no issues and this time it wasn't like that.
19 July 2023
Too late delivery
2 July 2023
Wrong glasses. Originals were lost in shipping.
The glasses I originally ordered never showed up. Customer service responded quickly when I asked about it, and they sent a replacement pair. But the replacement pair wasn’t even the pair I ordered and I need them too much to return them. If you’re buying Cyxus, buy them from a retailer, not directly from the site.
6 July 2023
I had to wait a month for my glasses…
I had to wait a month for my glasses just for them not to transition even though I paid for transitions
31 May 2023
They are a great company
They are a great company. They made a mistake and fixed the issue.
7 April 2023
The sunglasses came on time and they…
The sunglasses came on time and they are a good product.
6 April 2023
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