Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
I never contacted this company, had never heard of them until they started emailing me with performance reports. I asked that they remove all data about my business from their systems and they obviou... See more
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.5
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
T.P.M South West Limited
T.P.M South West Limited
Installed a disabled access ramp, railing and mobility scooter storage point and charging facility. They were friendly and understanding towards a physically disabled person, they were professional and do an excellent job. Highly recommend check these guys out on Facebook. Thank you.
27 April 2023
Unprompted review
Cyclex have listed my company without…
Cyclex have listed my company without permission, as a result I'm getting a lot of email for quotes well outside the scope of the services we provide, and with no easy way to opt out.
Very bottom of the email:
'You received this email because you have a business profile on Cylex created based on information from publicly accessible sources ...'
Basically they trawl the internet for companies to harass, very poor practice.
OMake sure you don't give them a penny.
31 March 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback.
The information we have can come from publicly accessible sources, business owners, or one of our partners.
The listing can be claimed anytime by using the "Claim this business" button, or if you don't own the business, we have a "Report incorrect data" button as well on your company profile.
We have millions of listings, which we try to keep up-to-date, but as you can imagine, this is not always so easy. This is why we encourage everyone to manage their own listing.
Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers.
On each page, at the bottom, we have an About us section and all our social media pages. If you click on either of them, we always answer all the requests as soon as possible.
Our goal is to help you promote your business, connect with other businesses, and most importantly, stay in touch with your customers.
Please let us know how we can help you, and we will sort it out as soon as possible.
If you would rather have the listing removed from our database, please let us know, and we will delete it.
Thank you for your feedback, and we hope you will reconsider your rating.
Have a lovely day ahead.
All the best,
The Cylex Team
Unauthorised Listing of My Business
Cylex has listed my company on their website without my permission. So far it's been impossible to find a phone number to talk to anyone about it.
28 March 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback.
The information we have can come from publicly accessible sources, business owners, or one of our partners.
The listing can be claimed anytime by using the "Claim this business" button, or if you don't own the business, we have a "Report incorrect data" button as well on your company profile.
We have millions of listings, which we try to keep up-to-date, but as you can imagine, this is not always so easy. This is why we encourage everyone to manage their own listing.
Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers.
On each page, at the bottom, we have an About us section and all our social media pages. If you click on either of them, we always answer all the requests as soon as possible.
Our goal is to help you promote your business, connect with other businesses, and most importantly, stay in touch with your customers.
Please let us know how we can help you, and we will sort it out as soon as possible.
If you would rather have the listing removed from our database, please let us know, and we will delete it.
Thank you for your feedback, and we hope you will reconsider your rating.
Have a lovely day ahead.
All the best,
The Cylex Team
This company listed my business without…
This company listed my business without my consent.
Wrong address, wrong opening hours! And somehow they included my private mobile number.
Not only does the incorrect information look extremely unprofessional to my clients.
It puts me in danger to a member of the public.
So thanks.
20 March 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback and we are really sorry for the inconveniences created by this.
We have millions of listings which we try to keep up to date, but as you can imagine it’s not always so easy.
Our services are free and we try to offer support (by email, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
Should you need any more help, please let us know by sending an email at info@cylex-uk.co.uk, and we assure you that your request will be handled as soon as possible.
We really hope you will reconsider your rating.
Should you need any help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
This company only has unverified…
This company only has unverified reviews on there site, which is a complete and utter waste of time.. you really do not want to be associated with them or believe any review that is on there site
10 January 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review.
On each business profile, under each review, there is a button named ‘Report abuse’. There, you can tell us why you’re reporting the review and how it violates our guidelines. Only CYLEX employees will see your report.
Also, at the bottom of each page, there is a link to the contact page, named ‘Contact CYLEX’
We are really sorry you could not find any of the buttons.
Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers. If you use either of them, we always answer all the requests.
Please send us the name of your business or the link for its Cylex profile and we will investigate the reviews you mention.
Have a great day ahead.
Best regards,
The Cylex Team!
My holiday home phone number was listed…
My holiday home phone number was listed as being the local rugby club.As soon as I tracked down Cylex as the source of multiple calls looking for the rugby club I asked them to remove my number from the site which they did within 24 hrs of my request.
9 November 2022
Unprompted review
Reply from Cylex Business Directory UK
Hello Rosemary!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Polite and helpful service
Like Madeline I asked for info to removed and It was dealt with effectively and politely. Elaine
18 August 2022
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Amazingly easy process
I sent an email asking for information to be removed from our listing and got an almost immediate response.
The process was extremely efficient, timely and hassle free.
I would definitely recommend this company.
18 January 2022
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
I have great experience with this…
I have great experience with this service. Easy to navigate, very friendly directory.
8 December 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
I had an issue with the Listing for my…
I had an issue with the Listing for my company. I sent a request for support to their email address, and I thought it would be one of those things that I never hear back from.
But then, within about 3 mins, I had a response! They did everything I asked, and even provided further help on a few things.
I was surprised. And I would recommend them
14 September 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Comprehensive site
Comprehensive site, easy to use and much more honest reviews than Yell. You know just what kind of company you are looking for and can access the companies' websites easily from the site.
13 September 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
updating profile apparently not working - a glitch
Spent what seemed like an hour attempting to update a Lingfield Equine Distance Learning business listing/profile. It was simply a change of address and new info about the business. It just didn't seem to work and on completion of the new info, it would not 'save' the new information when I clicked 'save'. I could find no way to contact. Having reviewed on here I had contact from them and repeated the exercise which worked. FINALLY therefore we have up to date address on Cyclex. Thank you.
26 August 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback and we are really sorry for the inconveniences created by this.
What error message did you get when you tried to update the listing?
As we can see you managed to set an Admin.
We have millions of listings which we try to keep up to date, but as you can imagine it’s not always so easy.
We have not received any emails or phone calls from you.
Our services are free and we try to offer support (by email, phone, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
Should you need any more help, please let us know by sending an email at info@cylex-uk.co.uk, and we assure you that your request will be handled as soon as possible.
We really hope you will reconsider your rating.
Should you need any help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
Useful website
Useful website, great staff, easy and fast to work with.
13 August 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
Great food brilliant service
22 July 2021
Unprompted review
Reply from Cylex Business Directory UK
Hi Janice!
We are really glad you had a good service experience with one of our registered companies.
That is why we believe they would really appreciate if you could post this review on their profile as well since it is clearly meant for them and not for us, the business directory where they are registered.
Have a lovely day ahead.
All the best,
The Cylex Team!
they are known in B&Q as kingfisher i…kingfisher at B&Q
they are known in B&Q as kingfisher i purchased a toilet seat from B&Q and soon took it back them horrible steel bars that you slide seat onto no good kept coming off, so i went back and come across kingfisher seat fantastic easy to fit even comes with little plastic spanner to connect to toilet easy for removal for cleaning highly recommend
22 June 2021
Unprompted review
Reply from Cylex Business Directory UK
Hi Jane!
We are really glad you had a good service experience with one of our registered companies.
That is why we believe they would really appreciate if you could post this review on their profile as well since it is clearly meant for them and not for us, the business directory where they are registered.
Have a lovely day ahead.
All the best,
The Cylex Team!
Very fast response!
Very fast response! Had to update our company old listing and the Cylex team came back to me with help immediately. Thank you!
17 June 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your kind words. We really appreciate your feedback.
Have a great day ahead.
All the best,
The Cylex Team!
False information
I had a phone call asking about my B&B. I moved 10 years ago, my old house was pulled down and I stopped doing B&B!
When I googled B&B in Walton on Thames up came a picture of my old home! The ad said it had been checked 2 years previously......! Cylex obviously has a very odd way of “checking” the truth of the contents on it’s site.
It seems to be impossible to actually contact the company by phone ... but, as they DO seem to reply to negative reviews..... please can I have that that totally misleading advert removed!
4 June 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback.
We have millions of listings which we try to keep up to date, but as you can imagine it’s not always so easy. We received your 2 emails, and our support team answered both. As for the phone call, we have no missed calls from your number. Can you please tell us which number you dialled to contact us?
Our services are free and we try to offer support (by email, phone, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Also, all the listings can be claimed anytime by using the “Claim this business” button or if you don’t own the business, we have a “Report incorrect data” button as well, on the company profile.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
Should you need any more help, please let us know by sending an email at info@cylex-uk.co.uk, and we assure you that your request will be handled as soon as possible.
We really hope you will reconsider your rating.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
Do the planet a favour turn the servers off.
It's the same terrible review process as Google. No one has proved who they are or if they have used the business, incredibly difficult to have a review removed. Hiding behind a really poor policy that typically says they don't do a thing.
I have nothing against bad reviews, in fact, if used correctly can be really constructive. But when they have an agenda the business should be able to have them removed. Or at least remove from the overall score.
Thanks for the feedback cylex it is much appreciated. Also a little disturbing how far you will probe into someone who provides a negertive review.
In the particular instance you refer, how can a meaningful review response be given to something that happened over 2 years ago. The review to which you refused to remove is part of a campaign of disruption. You have mearly allowed it to perpetuate.
Really all that cylex are interested in is driving traffic to the site where advertising space can be sold for a premium, at the expense if an unfortunate business that quite possibly never requested to be part of your directory.
You have even managed to prove my theory on the traffic as you have very skillfully managed to link back to your own site. Fabulous work. Well done! But after carefully reviewing your response, again for which I am grateful, also for the lesson in how to respond. The 1 star review will remain.
30 March 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback and we are sorry to hear this.
During our investigation we found out that you have reported a review because you dispute the reviewer’s description of events, namely this review https://braintree.cylex-uk.co.uk/company/smart-service-solutions-26384936.html
Our colleagues sent you an email where they’ve asked you to post a reply to that review because based on your email address and name, they could not determine that you represent the business in case. Hence, you can’t confirm or deny what the review actually states. Cylex provides a space for reviewers to share their opinions. But because we’re not a court of law, we’re not in a position to decide what is factually correct or incorrect.
We solve each abuse report individually based on the information provided. In our experience, direct dialogue in a friendly tone between companies and reviewers is often the best way to resolve any issues.
By having a business online, you can’t stop people from writing reviews. The only thing you can do is to try to deal with them. No one wants to get negative reviews, but they sometimes happen. Promptly responding to negative reviews shows the customer that you care and value their opinion. It may also be the catalyst that results in a person who had an unpleasant experience with your business, giving you a second chance.
We are really sorry about your experience. If you wish we can open up the lines of communication with the reviewer or you can post a comment explaining publicly your point of view, which would help potential customers see both sides of the story. With that in mind, here’s how a business should respond to negative reviews to make the most out of an otherwise unpleasant situation.
* Acknowledge and Apologize
* Add a Touch of Specificity
* Move the Situation Offline
* Keep it Short and to the point
Nowadays, negative reviews are a fact of life in the digital age. Don’t let a few critical or even unreasonable reviews stress you out. Rather, respond as calmly as possible, listen to constructive criticism and do everything you can to accumulate more positive reviews.
Please let us know what you have decided by emailing info@cylex-uk.co.uk and we assure you that someone will handle as soon as possible this matter.
Taken into consideration all of the above, we really hope you will reconsider your rating.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
Great site
Great site. The staff are really helpful as well at helping to resolve queries.
6 January 2021
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your kind words.
We are delighted to hear that you had such a great experience interacting with our operators.
Have a great day ahead.
Kind regards,
The Cylex Team!
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