Cycles UK Reviews 

2,595
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Spoke to Stephen on the phone about a Trek Hybrid i saw on their website, went down to check it out and other bikes..super helpful, let me try multiple bikes..unfort they lacked stock so i couldnt ord... See more

Rated 5 out of 5 stars

Cycles Uk Canterbury: Bought a new bike from Cycles UK Canterbury and the service was excellent from order to collection. Really helpful sales support from Adam, and a great setup and handover fr... See more

Rated 5 out of 5 stars

Amazing customer service, after an error when ordering online with paypal and my bank, spoke to someone who was very helpful. Bike arrived on time, and in perfect condition, it took 10 mins to build p... See more

Rated 5 out of 5 stars

I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Ma... See more

Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store

Written by the company

We have 7 bike shops covering Essex, Kent, London and Watford stocking Mountain Bikes, BMX, Childrens Bikes, Hybrids, Gravel and Road Bikes from the likes of Specialized, BMC Orbea, Ridley, Cannondale, Whyte, Riēse and Muller, GT, and Raleigh. We have a great range of deals and exclusive offers online with Free Shipping to the mainland UK on all orders over £20.00. All bikes are built and setup prior to despatch. We call this 'Built, boxed and ready to ride in minutes'. Just put on the pedals, turn the handle bars and you are ready to go.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Replied to 50% of negative reviews

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4.1

All reviews

(2,595)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all around

I was looking to get a bike through work with the Cycle2Work scheme and they couldn't have been more helpful
Peter offered to keep the bike I wanted at the reduced price until the LoC came through (this took about 3 weeks) and he always got back to me within a few hours. Delivery was quick as well, I sent the LoC to them on Friday 19th and it arrived on Wednesday 24th.

Would definitely buy from them again!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

I had an appointment at the Canterbury…

I had an appointment at the Canterbury store on Monday 22.4 to fix my brakes and replace the brake pads.The repair was done quickly and I was very happy with the quality of the work. I can highly recommend the Canterbury branch. Thanks again for a great job.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent service

We needed some repairs on an old bike. The guys in the Canterbury store were incredibly helpful. To say they went the extra mile is frankly an understatement.
Friendly, knowledgeable and welcoming I cannot recommend them highly enough.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a second bike from this company…

Ordered a second bike from this company online as we were very happy with the service we had received last time. Certainly not disappointed this time either. Plenty of choice and found a great bike in the sale in my size. Delivered quickly following updates. Arrived well packaged and didn't take long to put pedals on and straighten the handlebars. Very happy with the look of the bike.
Great value bike with excellent delivery service.
Happy customer!

4 April 2024

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