CyberPowerPC Reviews 

6,549
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 571 reviews, reviewers had a great experience with this company. Customers love the easy-to-use website, praising the smooth customization process and well-protected shipping methods that keep everything secure. Consumers frequently mention that the computers arrive quickly, run demanding video games exceptionally smoothly, and offer tremendous overall value. However, some customers also noted experiencing significant difficulties with customer service when trying to resolve urgent support issues. A few other people also felt that receiving defective hardware components like faulty graphics cards or inadequate power supply units was very frustrating. Reviewers additionally mentioned concerns regarding unexpected delivery delays and occasional communication gaps with shipping carriers.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection of parts and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on product construction are deeply divided.... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging that... See more

User experience

Reviewers express immense satisfaction regarding user experience, highlighting the intuitive and... See more

Customer service

Clients share ambiguous opinions on customer service, as many reviewers report that communication during the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was fast, and the computer is great. The only thing keeping it from being a full five stars is that one of the case fan connectors was forced onto the motherboard connector without being prope... See more

Rated 4 out of 5 stars

1) customization is great. I aim to have a PC for 5-8 years so I buy much higher end than I really need now. Got everything I wanted in this regard. E.g. 1000W power supply, Intel Ultra 9 CPU... See more

Rated 4 out of 5 stars

Pros PC looks good and temps are great PC runs well (my game engine now loads in seconds) Cons Wrong instructions sent with the PC (Told me to take out side screws. Mine were under the clip on... See more

Rated 4 out of 5 stars

Everything was packed well and sent on time. Unfortunately customer service can't help you with a package that requires signature. They are not allowed to change it. Otherwise customer service has bee... See more


Company details

  1. Computer Hardware Manufacturer
  2. also in
  3. Computer Accessories Store
  4. Computer and Accessories Store
  5. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Replied to 1% of negative reviews

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4.2

All reviews

(6,549)

504 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered on time

Delivered on time, with no issues. This is my second purchase from CP. My first purchase lasted many years and still working.

7 August 2026
Rated 5 out of 5 stars

Quick communication and fast delivery

Quick communication and fast delivery. Also was bale to get a great price. There was a discount a available. It was the best deal for the specs. I did an extensive search and this was the best deal.

1 August 2026
Unprompted review
Rated 4 out of 5 stars

Service was fast, but pins were bent

Service was fast, and the computer is great. The only thing keeping it from being a full five stars is that one of the case fan connectors was forced onto the motherboard connector without being properly aligned. This bent the pins, which in turn bent the pins of the fan connector next to it. Both sets of pins were straightened without damaging them, so the issue was resolved easily enough. If the pins had been broken instead of just bent, though, it would have required a motherboard replacement.

7 August 2026
Rated 4 out of 5 stars

Great PC, needed better layout QC during build

PC arrived safe and working but Quality Control/build quality appears to have dropped a bit since my last two purchases from them.

First things first. Cyberpower did a lot well. I customized just about every major component of the order so this wasn't a stock build by any stretch and some of my choices didn't make assembly the easiest. Order time, shipping, Packing were all done well and solidly beat my fairly high expectations. they shipped 2 days ahead of their estimate. All the components are functioning as intended and PC runs well. Very pleased.

That said build time was likely a bit TOO fast as build quality/planning were where I had issues. The biggest issue was fan layout. I get mounting AIO cpu coolers 3fan radiator to front as intake, the case I picked did not have enough room up top for the cooler and the front works fine anyway. What is less fine is leaving the case's 2 stock 140mm in the front as well. 5 fans intaking, with 2 different sizes and pushing/pulling through radiator and only 1 120mm exhausting in the back doesn't work well for overall cooling. There was plenty of room at the case top and the case's manual even listed spots, for mounting the 140s up top as exhaust. It might have ended up somewhat negative pressure but better than heavily over pressure layout I received.

The other issue, I'm not very happy with the cable management I found. Paying for "professional cable management" and finding Twist ties among the Zip ties securing the cables on the backside and unnecessary modular power cables attached(they used a much bulkier SATA + 4 pin MOLEX combo instead of the slimmer SATA only power cable. weird given 1 SATA power was all that was needed by the build, no MOLEX powered components anywhere to be found) doesn't make me feel like I got much value out of a service I'm up-charged for.

Overall I'm still happy with the service and the product, and while tweaking the layout and wiring took a couple hours the end result is working well so far. Speed from order placed to shipping was nice, but I would have rather had someone take a bit more time considering the best layout and cable managing components.


11 August 2026
Rated 4 out of 5 stars

Service & Customization at a Cost

1) customization is great.
I aim to have a PC for 5-8 years so I buy much higher end than I really need now. Got everything I wanted in this regard. E.g. 1000W power supply, Intel Ultra 9 CPU, and two 1TB SSD Drives(C & D).
2) Customer service is top notch.
Carlos worked with me around delivery as my building is prone to package delivery theft.
3) Price is higher for similar systems from RoG.
(Though hard to really compare apples-to-apples with my specific customizations.)
4) Actual system is very large.
H21"xD19"xW10", as compared to my prior 14x16x8, which made for some closet restructuring.

27 July 2026
Unprompted review
Rated 3 out of 5 stars

Fan LEDs werent working on delivery.

PC came and works fine, though 2 of the fans LEDs weren't working. Had to take everything apart and trace wires. I dont feel I should have to do this on a 2300 dollar prebuilt machine. I was able to get the lights working, but I shouldnt have had to... Also called in to tech support and that was fairly useless.

7 August 2026
Rated 3 out of 5 stars

I liked the buying process

I liked the buying process. Was super disappointed that I got a defective graphics card. I haven’t been able to use my PC for what I bought it for which is very frustrating. Customer service has been very helpful and getting the replacement was easy.

7 August 2026

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