Curtains2Go Reviews 

I have ordered two blinds and two pairs of curtains from Curtains2go / Blinds2go and could not be happier with the quality of all of them, the price and the service. Absolutely outstanding and will definitely be using for all my curtains and blinds needs.

When my curtains arrived the wrong fabric had been used so I obviously got in touch with customer services. This process itself was not entirely straightforward and I ended up communicating with 3 different people prior to a reorder being arranged. I was assured that this would be treated as a priority (over new orders), however, the second set took longer to arrive than the first - not prioritised in my opinion. They eventually arrived and I’m relatively happy with the product - although due to the type of fabric (a lightweight polyester/viscose mix) I have found it difficult to iron the pleated areas satisfactorily as they arrived fairly creased. I’m hoping they’ll drop over time. Perhaps something to bear in mind when choosing your fabric. Unfortunately, I’ve not had any courtesy follow up communication or indeed an answer to my question about what to do with the incorrect set. So in summary, I think their customer service could be vastly improved.

I’ve just hung my new ‘pinch pleat’ curtains in my bedroom and I’m so pleased with them. They are expertly made and look amazing. They fit perfectly and the modern plant hanging hooks fit these pinholes is great, ensuring they hang straight and level. I originally ordered a pair from D***lm, and they are too wide for my pole(apparently they add extra on to your measurements to ‘allow’ for a crossover), and the metal paper clip type hooks are tacky and cheap. I’m still fighting for a refund with them! These have no extra width and are beautiful. Thank you to the staff at Curtains2go!!

I ordered curtains on 13/8/35. Unfortunately I discovered a few days later that I had submitted the wrong measurements. I was too late to change my order although customer service were very gracious. However, I found that when my curtains arrived, the very deep tape gives so much room for error that they worked fine. They are absolutely gorgeous and I am delighted with them. I chose a Liberty fabric and I have a huge window (455 x217) and I also had blackout lining. They cost £800, £400 less than quotes from other companies. I am thrilled with them and would certainly recommend this company!

I must say that I had a very bad experience. I ordered a blind for a small room from the same company and was happy with it. Hence I ordered curtains for the same window with the same company. Today I received the curtains and was surprised that neither a pole nor brackets were included. When I called Customer Service I was told that poles and brackets were not included and it was not a mistake. I wanted to return the order and ask for my money back but was told as they are made to measure that this is not an option. I would like to say that the website is not clear about this and should be pointed out to customers.

Ordered 2 sets of curtains, both of which came at the wrong width. We sent measurements clearing showing the deficiencies as directed by them, with the option for them to collect the defective products. 2 weeks after they promised to redo them, we get an email stating the production team think the curtains should be fit for what we need and wanted photos of them hanging in our space! Unbelievable! To make matters worse, the customer service agent emailed saying she “expected my patience” in this matter. I have requested a refund which has still yet to be acknowledged by them. Do not do business with this level of incompetence.

I’ve used Blinds2Go before and have been impressed with their service so
decided to try Curtains2Go for
our bedroom curtains. The quality and service lived up to our expectations and previous experience. Love our purchase!

At first I was happy with the product, having ordered 3 bifold blackout blinds. However, within 2 years, the cord had snapped in one of them. They promote a 5 year guarantee but that's only for parts and components - so they sent me a replacement cord but it was literally impossible to thread through the blind so it was useless. After much back and forth they offered to replace the whole blind and I thought the issue was resolved. Fast forward another year and another of the blinds has broken (same issue - the cord snapped) and this time they are refusing to replace the blind, saying it only has a 1 year guarantee for the blind itself. The have offered me 50% off a new one which I have no option but to accept and then they tell me my colour is out of stock and I may have to choose a different colour/material, which is not going to work with bifold doors as it will look different to the other two! So all in all, it's yet another lesson: buy cheap, buy twice.

1 start as zero is not an option.
Ordered voile curtains and were sent curtains twice as big as what we ordered. Nowhere on the website or measurement guide was written that curtains would have been 2x big that the exact measurement we ordered. Customer service is useless; been going in circles for days and doesn't seem to understand the issue.

Awful customer service. I placed an order last year for some creamy/off white curtains, after ordering lots of samples - spending about £800 on the curtains. When they arrived, the lining was a creamy yellow. At the time I thought fair enough, my fault, and did not dispute. We were doing a renovation so it just was not a priority - but they looked super yellow and were not our style.

Fast forward to a year later - I went back to my pack of samples and picked the WHITEST curtains possible. I thought, surely they won't put a yellow lining on these... I was mistaken.

They have arrived today - and when placed against the window they are BRIGHT YELLOW. I rang up and was gaslit beyond belief - being told a) I should have referred to the sample (the sample is white, and unlined) and b) I have had a year to ring up and ask about lining... I couldn't believe it - I was refused a refund or return.

The phone conveniently went dead mid conversation - as despite being number 1 in the queue for ages when I rang back - no one ever answered.

I need somebody to come back to me with a solution ASAP. I am going to raise a chargeback if I do not hear back.

Purchased 2 sets of eyelet curtains, not enough width and look like they are cheep version off the shelf, I have had curtains made in the past and these are not the same quality standard even though branded fabric. More like mass produced. Dissapointed.

Well I am delighted with my curtains. Well made and really decent quality . They arrived earlier than expected despite having to be rerouted on their way here. Really happy with the finished product and the excellent sliding hooks which allow you to get the length and hang just right for your window. Speaking to customer services was a little confusing but I received my order with little delay so very happy .

I have used this company before and had great service. However, earlier today after a week of trying to place a complicated order I spoke with a salesperson who was being a complete jobsworth and saying 'no' rather than looking for solutions. As a last plea for help I called again and asked to speak to a manager. Colme Kennedy asked for some details and didn't need to call the manager! He sorted out the whole situation with ease. He was pleasant, very helpful and knowledgable and kind. I cannot praise him enough he is a credit to the company.

Great quality with excellent customer service!
We ordered our blind and upon arrival the product was not quite as we expected. I contacted the team who rectified the situation immediately and to our satisfaction. I am extremely pleased with our blind and would highly recommend the company. It is very hard to find excellent customer service but this company was extremely helpful.

Curtains to go have bent over backwards to resolve an issue with the voiles I ordered, they have done all they could do , ie making up replacements etc for me . They have replied to my emails quickly, personally I have found their customer service excellent . The voiles themselves have been very good quality
Order No: C4230351YH

ORDER NO. B4354488RK-1
Order placed on 4th June.
3 x Blackout roller blinds chosen.
Website specified 3-5 working days.
Delivery date on order confirmation was 5 days plus a weekend...so 7 days really.
As this was going to work out late for our builders, I paid extra for Express Shipping.
3 x Blinds arrived on Monday 9th June (5 days delivery....including a weekend. Express delivery????) without the cassette upgrade that was paid for.
Customer service assistant actioned new set of blinds to be made and sent as quickly as possible.
She assured us the blinds would arrive today. (Friday 13th June)
Just had email to say that blinds will arrive on the 17th!!!
So not only did they get the wrong order....the express shipping costs have been wasted money.
Not happy with their service at all and would definitely not recommend.

I am having a nightmare with this company at the moment. Very poor customer service - hopefully someone reads this and fixes the problem but I doubt it. Initially I had a good experience on my first order. On my second order the wait time was way beyond the quoted 14 days and I had to chase after several weeks to track down what had happened. In summary the order had been lost. They fixed this so all was good. This year I wanted to order a matching blind. Initially I was told this could be done- I provided measurements and waited and waited and waited. Nothing. I chased emails and phone calls. I was told that this could not now be done because the fabric was no longer available. A different fabric was suggested - but it had a pattern the original curtains did not. After lengthy questioning the company revealed that the fabric was still available but they no longer dealt with the supplier - I said that’s fine just tell me who they are and I’ll buy some and get it made up myself. They refused to tell me. So the company having said they could make them. Then never responded. Then told me they could not make them because the fabric was not available only because they would
Not buy it from the supplier. Eg a problem the company created meant they would not help me. I asked to deal with a manager who confirmed- they would sort it out and buy some fabric for the matching Roman Blind. That was a week ago. Yesterday I received the following email:

Q

Thankyou for getting in touch with Blinds2Go,

I hope you are keeping well, sadly we have just parted ways with the company that we worked with that would produce this product for us with immediate effect I am afraid, we would no longer be able to supply this exact colour/fabric anymore, I do sincerely apologise.

If you have any further questions please get in touch with us here at Blinds2Go.

UQ

Terrible company. Poor quality curtains.
These guys are cow boys don’t buy from them. Avoid at all costs

Had two sets of curtains made to measure with 'free' blackout lining included. My curtains arrived within days of my order and I'm delighted with them. The fabric is of a very good quality and weight, and sewing is very professionally carried out. Love them hung up and am looking at their blinds now!

Easy to use website with full instructions on how to measure my windows, the quality is first class we are extremely happy with our purchase