Currys - Tunbridge Wells Reviews 

Very helpful assistance from Alasdair at Curry’s Tunbridge Wells.

Came into buy printer ink. Required a Vat receipt. Was an unnecessarily long process. Why a VAT breakdown isn't automatic is beyond me. Why do i have to open a business account? I shall order from elsewhere in the future.

I received the below response, to my negative review, on 28 Sept. I replied with the requested information on the same date, I have heard nothing since.

Currys - Tunbridge Wells logo
Reply from Currys - Tunbridge Wells
6 days ago
Hi Sarah, I am concerned to learn of your experience regarding your repair, this doesn't sound like our usual level of service. If you still require assistance with this, please contact us at contactsocialxxxxxxxxxxx with a copy of your review and quoting the reference CUR75059. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. Thanks – Ben

Brilliant delivery. Washing machine in and installed in less than 15 minutes.
I was though waiting for a telephone call with eta, eg waiting for phone to ring - didn’t see the text till afterwards so lucky I was in.

Excellent choice, good support by knowledgeable store representative

They arrived on time got the job done no mess.

I went to the Currys store, Longfield Road, Tunbridge Wells, on the 26th Sept. to purchase a washing machine. The member of staff was extremely helpful and we purchased a new machine to our full requirements.
First class service.

Assistant didn’t seem to know what to do and had to keep asking others what to do, as paying cash and wanted to order as item not in stock, and we went to 3 different tills as 1 didn’t take cash to buy gift card to pay with, then a third to order and pay with gift card.
Collection was fine on day

Bobbie came and saw to me after I'd had a bad experience with another Curry employee who was just plain rude. I did make a complaint immediately. Thanks to Bobbie I purchased two products.
It's important to have a friendly, helpful and approachable employees who are working in sales

An employee came over unasked offering to help us and saved us £69 by pointing out that the kettle we wanted was on offer if we chose it in black. Also the kettle arrived to collect in under 24 hours when they said it would be 48.

The person who took my call was extremely helpful and order placed with all documentation completed in short time. Delivery made 36 hours after order placed. Excellent service

the lady was very helpful and polite

Very disappointing experience at Currys Tunbridge Wells.

I spent around 25 minutes waiting for someone to help me. When I approached staff for assistance, they seemed to avoid engaging with me, which was extremely frustrating.

Eventually, when I did get help, I found out that none of the sizes, colours or models of the item I was looking at were actually in stock. What made the experience worse was that there was no offer to check stock at another nearby store, suggest an alternative product, or provide any useful solution.

If items are displayed in-store but none are available, customers should at least be offered alternatives or directed to a store that has stock. The lack of customer service, sales assistance and apparent management oversight made the whole experience very disappointing.

Overall, a frustrating and unproductive visit. Poor customer service and a real lack of sales support.

Fantastic service from Andrews! I visited Currys recently and was assisted by Andrew. He was incredibly helpful, polite, and knowledgeable throughout my entire visit. He took the time to listen to exactly what I was looking for and guided me to the perfect choice without making me feel rushed or pressured. Excellent customer service—Andrew is an absolute credit to the team!

Great customer service from the team. The best Currys store ever

We brought fridge freezer,cooker and small chest freezer
Delivery was Monday only the fridge freezer was delivered phoned number the delivery man gave us finially got through to a company in India no help at all couldn't understand them.
Drove back down to Currys to be told they couldn't do anything until the following day no proper apology said I would have to come back the following day . Came back the following day as I pulled up outside the store they rang and said the items couldn't be delivered until the following Monday or Tuesday I told them I was coming in . Went in and demanded my money back absolutely awful service will not be returning

NEVER BUY IN STORE.
If you do then the chances of returning the item are low. Currys use a confusing policy that differs between stuff bought online and in the shop. We were gifted a TV and opened the box at home. It was massive!! So we immediately replaced it in the box and went to Currys to make an exchange. They refused to discuss and told us we must remove it from the premises with no refund or exchange. It’s two days later and I’m selling it on Facebook Marketplace. The staff in the TW branch of Currys were incredibly unsympathetic. Every attempt at discussion was met with ‘those are the rules’!!
Very unpleasant experience and a truly obnoxious ’jobsworth’ lady manager. She never smiled or showed any courtesy. It was them v us from the moment they discovered that we’d dared to look inside what had been a gift from parents.

The salesperson listened to the reason I picked a particular model and did not try to sell me something I did not need.