Currys - Sutton Coldfield Reviews 

Although the gas cookers I was looking for were not in the shop ,with the kind help from an assistant he found a product that was suitable to meet my requirement.

Curry’s princess Alice very good customer service
Delivery would give 10 very efficient goods handled with care friendly

Good sales assistant, Explained tne benefits of the product purchased.

If I could give a zero for Customer Service I would.. I have now shopped at this store twice and both times have had severe problems with their Customer Service. First time I bought a washing machine and paid extra money to have the new machine fitted and Old machine removed. The washing machine was not fitted correctly and had to pay someone to come and fit it properly and then also they did not pick up the old washing machine which cost £50 to remove. Three attempts later they picked it up.

The second time I bought an oral B io 10 which I then found cheaper at Boots. I used the Web chat as advised to get the Price match guarantee. It took me four attempts, each taking a good 20 minutes to try and explain why I was contacting them. On all. 4 occasions the Web assistant either did not reply or on the final attempt said they could not find the store on the Web link I sent them! How difficult is it to contact another High Street/Online store?

Will never be Shopping here again and would not recommend anyone to purchase from this store

item not delivered to store on day stated everytime i contavted them proceeded to tell me it was being delivered the next day - refused to cancel because it hadn't been delivered yet

Wanted to buy a washing machine. I was approached on the shop floor by a young man named Edward. After much deliberation I decided which machine I wanted. With Edwards help I managed to download a voucher off my phone, I am not very good with technology but he was patient and helpful. Edward was efficient, informative, friendly, polite and not pushy.

The service was fast and efficient and the person that served me was professional

The staff were very polite and friendly. Service was prompt. Staff were knowledgeable and helpful.

Item was ready for collection on time and as described

Great service, easy to order and collect

Pearce was very helpful and patient as he explained things but was right on track as to what I wanted!
I paid by love to shop vouchers for a laptop and fizah helped with a payment query both staff members were great thank you ☺️

The person who was helping me, was great and knowledgeable, very nice erson.

The shop person was great, obviously new but sold me exactly what I wanted. Three stars is because my overall experience was not so great. The equipment in the shop doesn't work, I walked the length of the shop 4 times because the tech would only work on the one terminal available at the back of the shop. The person then put the incorrect email address in so my receipt was not sent to me. A senior person came over, he could not smile, totally miserable. (I unfortunately had to speak to him twice and he didn't improve the second time) I asked him to amend my email but he said he couldn't. I don't believe that.

I bought another item separately and again the tech didn't work so had to move to another desk. For a company trading in any field the basics should be available for staff to give customers a better experience.

Easy to buy and easy to collect

The assistant was excellent at advising me of the best option for my need and then equally good at preparing the phone
First rate service

Staff were friendly

Lovely assistant explain everything in detail answer any questions we had. Very respectful and great customer service skills