Extremely poor customer service
Extremely poor customer service – damaged fridge and no proper resolution
I am extremely disappointed with Currys and the way my damaged fridge complaint has been handled.
My fridge was delivered from the Leicester store on 27/08/2026. I noticed the damage within approximately two hours of delivery and reported it to Currys immediately.
I was told that the issue would be dealt with and that a replacement would be arranged. However, more than 72 hours passed without any meaningful resolution. I contacted Customer Service several times, but each time I was given another explanation or told to wait.
I then contacted Currys Webchat and provided my case reference V2608-006-324. The Webchat agent confirmed that my case was open and active and that a priority callback had been raised with the Leicester store. I was told that the store would contact me within 24–48 working hours to arrange home collection and a replacement.
Despite this, I have still had difficulty getting anyone to take responsibility for resolving the problem. I have repeatedly been directed to different departments or told to call another number, even though I have already tried contacting Customer Service.
This has caused me unnecessary stress, wasted time and considerable inconvenience. I purchased a new fridge and expected it to arrive in proper condition and for any delivery damage to be dealt with promptly.
In my experience, the level of customer service and communication has been extremely poor.
I expect Currys to take responsibility for this matter, arrange the collection of the damaged fridge and provide the replacement without any further unnecessary delay.
I have kept the photographs, messages, case references and records of my conversations as evidence. If this matter is not resolved properly, I will consider escalating my formal complaint through the appropriate consumer dispute-resolution and legal channels.
I would strongly urge Currys to review how damaged-product complaints are handled and take appropriate action to prevent other customers from experiencing the same level of frustration.
