Currys - Glasgow Great Western Reviews 

Nice experience with salesman who was knowledgable and very helpful.This goes a long way with people of our age

well theres alway one and thats me, i was given a voucher for a new freezer from currys under the terms of my after care plan, so all was well myself and my wife went in to currys to look at the freezers and saw one we liked and decided to get that one , during the questions that followed we were asked if we wanted the old freezer taken away and of course we said yes ,as we are both nearly 70yrs old and i dont really have much mobility so that was ideal, so the delivery arrived and i asked "are you not taking my old one away to which the delivery mans says no we dont have any instructions to take one away? but the salesperson asked us both if we wanted it taken and we both heard it , but alas im left to suppose that he forgot to put a tick in the box that says one to take away, so i was left with both freezers , theold one was empty and still in place and the new one was in front of it, i thought the delivery men would have at least installed the new one in its place , but no chance , this disabled nearly 70yr old was left high and dry and several bags of foodstuff thawing rapidly, later my wife phone the store we got it from and she was told we checked your paperwork and the box to talke one away was not ticked , ok my wife say but myself and my husband both heard the salesperson say do you need the old one taken away? to which we replied yes we do , so in fact an error had taken place as the box was not ticked , and now we pay the penalty for someone elses error , the reply was , im sorry yes , we dont do post delivery pickups , but what about the error that was made does that go unanswered and everyone is ok with this, ask yourself why would a pair of 70yr olds and one with mobility issues elect to not have the old unit picked up , its all just nonsense and currys should be treating folk better and not just disregarding their complaints plain and simply the salesperson made an error and we paid the price , this is simply not good enogh at all and it says to me that if a salesperson makes a mistake the staff will close ranks against the customer , such a cruel and uncaring attitude to have , currys should have done the right thing by us and relised it was an error and just arranged to pick up the freezer , noe i have at my own expense made arrangement to have it removed from my home as curry should have done as verbally agreed instead of the attitude "there no tick in the box we cant help you" i think the person on the phone did say just bring it to the store and we will take it ? yeah right hoe do two 70yr old get it down the stair , im so angry and disappointed in the attitude to my issue from currys , i have shopped with them all my adult lift and would never go anywhere else but now this fiasco , currys staff should be trully ashamed for this episode , i for one will never shop with them ever again .
UPDATE UPDATE UPDATE :
So i got a response from currys to say how disappointing they were to hear my story, even though i said in my txt that i had at my expense already made arrangements to have this item removed from my hallway they still say oh get in touch with all your details and we will do what we can to help you ?? that was all i wanted from the front line staff io contacted and not to be told "no tick no pick up" do these folk not know anything about customer service, the salesperson made an error and i should never ever have been the scapegoat for that its unforgivable, what is it im supposed to do now forget about the money i paid out to make this right ,the old freezer is due to be picked up on monday morning and its paid for , how long did currys expect me to have it in my hallway ? , they have only now responded because of the review i gave , they failed badly , i feel belittled ,angry ,annoyed that i took the rap for a salespersons error , and nobody afforded me the courtasy of being trated like a loyal customer which i have been my whole life ,never bought anywhere else ever ,this is payback for loyalty, i dont need your help you had your chance and you insulted me and my wife ( we both heard the sales guy ask do you want the old one taken away )
no acknowlegement or creedence was ever given to our evidence , so to get my hallway back i had to sort it on my own thanks for nothing currys, you managed to make a lifetime customer very sad, and your help in this matter is no longer required its been taken care of as you should have done in the first place , some training also for your frontline staff may not be a bad thing , to operate with a bit more compassion instead of "no tick in the box no uplift" yeah cos the salesperson made an error but let allow that one to slide nobody is answerable it seems.

Very helpful staff. Made it a very easy experience

The young man that I dealt with was very helpful and deserves a 10/10

I needed a new hoover and went to curry’s where I was met by Abigail who showed various models and advised on what hoover to buy which best suited my needs , and I took the warranty for 3 years Which means for me if it breaks down in 3 years I get a new hoover ! So it’s a win /win for me , thanks curry’s

Staff very helpful and no fuss help when system error very patient and resolved issue

I came into the store 2nd October I was purchasing a Samsung Tablet, nearly £600. I felt the young salesman was a bit rushed and muttered a lot. The paperwork he printed was all higelty pigelty..just a mess! I didn't notice until I looked at it today..it was like like he couldn't give a dam. Perhaps he needs more training.

Gift not given yet. DPD gave me NO useful notice of delivery I.e. 30 minutes.

Bought a dehumidifier Sandy was very helpful and advised which one to go for.

Great selection of TVs.
Two delivery drivers were quick and efficient.

Atrocious service did not uphold the price of an item contrary to the discount note being displayed on the item for 4 days. Let down badly and insincere apology. Would NEVER RECOMMEND the great western road branch in Glasgow. Steer clear!!! Richer sounds are way better!!!

Always very pleased with curry’s service I tecieve very helpful staff we always go there for our electrical appliances

Excellent service very friendly helpful staff

We always try to use Curry’s when buying electrical goods. Your appliances are always reliable and your staff are helpful and very knowledgable

After a bit of delay a was given a new iron,apart from that it was all good.

Easily ordered online for collection, which was ready with 15mins . Pick up was quick and easy. Satisfied with the item.

Great service, sales rep was outstanding

Fast easy and professional. Isobel was great and knowledgeable of all products that I liked.

Helpful, friendly knowledgeable staff, as always. I’ve spent many thousands of pounds in this store and I always find the staff very helpful in the Drumchapel retail park.
I often recommend this store.