Currys - Colchester Reviews 

Should be minus a million strars
Waited all day for my elderly fathers fridge freezer to arrive into his new retirement flat
Hes not moved for over 50 years
So far the experience has been utterly disgusting and Currys didnt disappoint just another unprofessional unreliable company
we were last to be deliverded and for 45 minutes the tracking app said they were delivering
They werent
Rang currys helpline that took ages with ai bot and listen to this message press 1 press 17 enter this enter that and finally a human
The delivery driver has gone home
Didnt want to do the last delivery
no communication
no email
no text
no phone call
he just went home
Dont you think i wanted to be back home too with my kids
But now the move for monday has to be cancelled
I had to explain to the retirement home manage who was waiting to turn of the entrance alarm that currys had just gone home
my poor dad all boxed up to move but because currys driver was tired to finish his day of deliveries everyone else can fcuk themselves
I asked for confirmation by text or email from currys to proof to the removal company-manager-my dad that the move wasnt happening because the driver went home and instead of understanding - helping or just sending a simple message - he declared no im ending this call
unbelievable
what is this world coming to

Returned an item without receipt as I had lost it. The assistant found the purchase in their records and refunded me. Bought another product of higher quality. Splendid service. 5 stars.

The TV and Audio member of staff, Marlie was superb.
Her knowledge of the Tv was very good and she was able to answer all my questions, which made the experience so much better.
She went above and beyond detail all the discounts I could have through Currys and even found a discount i could apply for from the manufacturers.

Extremely helpful from start to finish. A truly engaging gentleman, a pleasure to meet such a salesman.

Hey guys at Currys in tollgate in Colchester it's Michael bulat here firstly I would just what a very nice store you have loads of awesome tech and plenty to choose from.i would just like to say a big massive thank you to the nice friendly Scottish guy for taking the time to tell me more about the Sony bravia 65 inch QD oled I brought yesterday and showed me all the features on the the TV and gave me more info thank you very much for that. I would also like to thank the really cool and friendly rock/alternative girl with the long pink hair and the cool piercings for her great customer advice as well and told me more about my t.v and the delivery schedule as well and I would just like to say a big massive thank you to Nick for looking after me and also told me more info about the t.v and all the features and also helped me with my soundbar and TV unit and helped me out with the creation app and great sales skills that's for all of you thanks once again and see you in the not so distant future from Michael

Very knowledgeable and helpful member of staff (Roisin) who was able to support us to ascertain which products would be most appropriate for our needs.

Thanks to John for excellent and kind service for resetting our phone. Great service, thanks. Two grateful customers.

The PS5 we bought is great. The service in the shop by the young customer advisor was great but unfortunately I paid for the product on a gift card and debit card but their system glitched and I had to go to another desk. Between those two minutes, the balance was £0 on the gift card but the sale wouldn’t go through. I had to leave the shop with no receipt for funds and no product. Apparently it happens a lot. I had to make a bit of a fuss to get it in writing what had happened before I left and even then, the email was light - a hand written note is not acceptable. I was leaving a shop £610 lighter and nothing to show. I didn’t find this professional at all. I then had to wait 2 days before getting the funds back which meant I was late for the birthday present which I then bought online with curry’s. I paid £10.99 for delivery which still turned up late. The whole situation was awful; the only saviour was the young man that helped me and stayed with me while I was asking for an email confirmation of the situation (hence a 3 - otherwise a 2 for the poor systems in the store).

It fairly quick once we found an assistant. We are both disabled and use walking aids so it can be a bit of a struggle having to look for staff.

We purchased a washer dryer on 31st July 2026 from stanway store. After using a couple of times water started leaking from door making floor wet. This morning a engineer came out to repair said it was not 🤞leaking from door but from drawer, after adjusting water pressure he left. Put a wash on and low and behold still leaking from door as told to engineer. Phoned engineer straight away, cant come til Monday 5th October due to ordering parts, then get an email saying actually parts out of stock probably around 21st October!!
Not good enough so spend nearly 3 hours on phone being transferred to 9 different people trying to get an uplift number to get a refund but still no joy so having to drive an hour to store to try and sort

The member of staff I spoke to was so lovely and helpful
I have been to curry’s on several occasions and never recieved the lovely service I received this week
The lady I spoke to is a
Credit and should be rewarded accordingly

The gentleman that served me Vijay was very helpful and not pushy in any way

Very good happy with service

Great service very good staff they know they stuff ever so pleased with goods 👍

Helpful knowledgeable staff on a busy Sunday afternoon when we bought a small computer, for a ten year old grandson, to be used for school work. Very pleased with item bought which was priced reasonably with next day delivery included as requested. Excellent professional service and experience.

Very helpful and proactive sales person.
They honoured their discounted online price and had what I wanted in stock

The customer service was second to none.

Good staff.

Purchased a freezer from the Colchester store, only to find a drawer broken, ok, so all they had to do, was to replace the drawer. But no, they must replace the whole freezer, which means I will have to throw away all my frozen foods, as the new freezer has to stand for 24 hours before use. Curry’s promised to reimburse for all the food we had to waste. Which costs approx £30 to £40. Have now visited the store on 3 separate occasions, and all I get is excuse after excuse. We have bought an American fridge/freezer, under counter freezer, cooker, microwave, television. Nearly £2000 spent in the last 3 months. So very disappointed with the after sales service.

Ordered a sound bar from store which was half price as a deal with a tv. The item was out of stock and I should have been emailed when available. After waiting 3 weeks with no contact I checked online and it was available so I spent ages on hold to customer services to find out where mine was. Eventually told I could collect it from store on Sunday which was several days later than I could have got it had I ordered it online. No explanation of why I had to continue to wait longer. Went to store on the Sunday and they didn’t have it so I wasted my whole morning and I have to go back next week. I hope they have it then as Currys have had my money for a month now but I still have no soundbar. No real assistance from customer services who can’t even arrange home delivery to compensate for my wasted time today.