Currys - Ashford Reviews 

Professional and understanding

I wanted to purchase a sky package, but needed some questions answered, found it impossible to “speak” to anyone at sky so went to Curry’s as discovered they sold packages. Staff were really helpful, very friendly and made the purchase simple.

Callum was a very cute guy with absolutely stellar service couldn’t ask for more

Friendly staff and not put under any pressure to buy.
Baron at the Ashford store was very knowledgeable and helpful with my purchase.

I disliked being given a free gift laptop sleeve when I purchased my laptop, then being charged for it. I took laptop & sleeve home then realised I’d been charged for the sleeve.
When I queried this, I was told I could either pay for it or return it. I returned it and bought a sleeve somewhere else.
Since this was the Ashford store’s error I should have been allowed to keep the sleeve.
I received a reply to this review with a sentiment of regret around my experience. But, when one is offered a free gift by way of an incentive to purchase the product it’s not right to then withdraw that offer once the product has been purchased! It’s simply amazing customer relations!!

Delivery was on time and the fitters did a great job and took time to to explain use of the two pieces of equipment.

I knew what tv I wanted before I entered the store, and although I couldn’t see it on the shop floor, an assistant was able to confirm they had it in stock in the back and in less than 10-15 minutes from the time entering it had been purchased and was in the car.

Absolutely awful!

I have always held a lot of respect for currys employees but on this occasion I have never been more enraged. I spent 10 minutes looking for a particular item and I asked for help, I was told they are not able to help me as they need their managers approval, this i respected as I just assumed they had a new triangle system for the staff.

I then had to wait over 30 minutes standing infront of the item I wanted because a a manager needed to open a door with a lock.

I decided to approach a staff member to asked why someone wasnt able to just open the door and be done with it but I was met with "im just a new starter i dont need to help anyone". I then clearly stated that your a staff member regardless of how long you've worked here, I was only asking for help.

He decided to continue taking a tone with me and I found out that he was doing this infront of the manager who did not seem to have any issue with how the "new starter" was talking to customers. (It was not only me he was talking to like this)

I then decided to wait a further 10 minutes for this one item before receiving sarcastic remarks for other employees and a few dirty looks before I finally walked out.

Never have i ever been treated like this in this particular currys and the staff are normally top quality. But for some reason on this occasion they had no issue treating their customers with no respect.

I will be going elsewhere from now on unfortunately as I simply dont feel comfortable going back into this store.

They were very helpful

The Sales Person, knew what she was selling, welcoming and professional.

Thank you

Very patient staff member (James) who took time to answer questions, find a great deal, chat about products and put all my gift cards through for payment. Perfect. Excellent customer service. Thank you.

Purchased HP Printer
Store had to order it online.
Delivered to home took 3 days.
Overall we were quite satisfied.

Great customer service good selection of items in stock

I was looking for washing drying machine and I was served by young person Krystian who provided exepcional service. Helpful, knowledgeable.

When in to the curry stone and Steve who help us in Ashford Kent went out of his way to help me and my mum and dad

Done a very good job will use again my laptop is working brilliant.

Our sales lady who i belive was skye went over and beyond to help even thou she was losing her voice.
We could praise her enough.
Excellent service for start to finish, she is a credit to curry's and the team
Thank you 😊

The first man I greeted as I was trying to buy a hoover in your Ashford, Kent branch, was so intent on doing his job as floor manager that he made me feel a little as though I was an inconvenience. Jordan who then joined me was brilliant, he gave me time and the advice I needed to choose the right hoover and then helped me to the car with it.

Order made selected free delivery (3/5 days)
Items were going to be delivered next day. Changed delivery date no problem

We was made very welcome at Curry's Ashford everything was explained so we could understand. All the team members were friendly and helpful!